issues solved

You may not like this, but . . . Why not send direct to refinisher? Need for you as a middleman? What do you get out of it?

You need to decide if you are running a business, if so . . . record keeping (better) needed, correspondence (better) needed, and require contents lists on all packages. All correspondence needs DETAILS -- not only "what" but "how many". Photos are worth many words.

As the middleman, I would put a lot of this on you, but refinisher is not off the hook. Cue owner does not love his cues as much as I love mine. Refinisher needs to send confirmation of receipt.

Live and learn (get better at it).
 
As jr. said, unfortunately much of this was preventable and like most things, wins are engineered/ planned, not random.

If you're gonna do it, do it right!

As far as the current issue, was it ever talked blabout that he would sent 2 cues? Maybe it could be that any surprise items not agreed upon can't be claimed?

I think you either suck it up and pay the guy or make him file a claim with the shipping company. I like the claim thing coz then you have a party that has experience with these things and will respond in the way that is normal.

I do NOT like throwing him partial cash for the item
 
KenneyTran said:
You didn’t even close to answer the question, you thought about something else. I didn’t even mention or talk about middleman or running a business. It has nothing to do with it. It’s simple, a guy sent cue to my cue to my refinished, two weeks later he asked if I got it. I told him yes, I got it from my refinish guy. He said ok you got two butt correct. I said no only one butt and two shafts. He went and gave me the receipt of his ups.
And I took that to my refinish guy and they both present me with a case.

So what part it is about being a middleman or not able to to keep record. ?
Click to expand...

I don't know if it is a language barrier thing or a typing/proof reading issue. Your post is difficult to read and causing confusion. People are trying to answer the question as best as they can decipher what you are typing.

Did he send it to you, and you gave it to someone to refinish or was it sent directly to the person refinishing it?

Your post does makes it sound like someone else refinished the cue for some other guy. If you are involved, you are a middleman. Whomever opened the package and removed the contents is the one responsible for verifying and disputing the claim. This is where proper documentation would have helped.

That said and based on the limited info presented, the discrepancy appears to be in the packaging. Is the pictures of the packaging his actual packaging? If so how is he disputing the weight difference in what you are showing and what he says the packaging weighed?
 
SSDiver2112 said:
I don't know if it is a language barrier thing or a typing/proof reading issue. Your post is difficult to read and causing confusion. People are trying to answer the question as best as they can decipher what you are typing.

Did he send it to you, and you gave it to someone to refinish or was it sent directly to the person refinishing it?

Your post does makes it sound like someone else refinished the cue for some other guy. If you are involved, you are a middleman. Whomever opened the package and removed the contents is the one responsible for verifying and disputing the claim. This is where proper documentation would have helped.

That said and based on the limited info presented, the discrepancy appears to be in the packaging. Is the pictures of the packaging his actual packaging? If so how is he disputing the weight difference in what you are showing and what he says the packaging weighed?
Click to expand...
I thought the packaging pics we just representation of how weights were derived?

I wonder if it shipper would defend Tran's position based on weight of package at first post office.
 
KenneyTran said:
Done
Click to expand...

Biloxi Boy said:
Yes.
Click to expand...
Screenshot_20240412-084659.jpg
 
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