Wow, I've never had problem reaching Jim before, he is usually on par when chatting up the customers. Pretty unbelievable, considering the work he puts into his cues. I don't have the address, but would appreciate if someone could PM me it also. I bought a cue of his a while back and have always had a problem with the rubber bumper fitting properly and possibly getting new shafts made. Was extremely pleased with his work and would not hesitate to recommend it to players looking for good quality cues. Lol, I sound like a salesman, but that's what happens when I fall in love with a product. For the dollar, his work is top notch, and his loyalty to his customers is the icing on the cake.