If you call them enough time's you'll catch Shane on the phone as he's filling in for the person who normally answers the phones day to day. I've spoke to him, he sounded really busy.
I can say that OB resolved my issues but as other's have stated it's a pattern of obuse(pun)... it's hard to convince the abused they're getting "obused".
Good luck. Once all issues are settled they are great shooting cues. I can't say I'd buy one again though after my experiences.
So somewhere over the past couple years, I trimmed down my time on AZ. Most likely after my son was born 3 years ago. I missed all the fuss surrounding the quality issues OB is/was having and I made this thread based on my experience with their products being 100% positive. Then I had my first issue, reached out to them 1 time and got exceptional service. I had no idea people would roast my thread or especially roast OB.
Again, I called 1 time. On that call, I was speaking to Shane's wife (sorry I forget her name). During that call, she interrupted me mod sentence to tell me that she was in fact the wife of the president and that he was just over hearing our conversation and wanted to talk to me. That's when he offered our resolution. I was impressed.
Now fast forward a week. I'm sitting at work, my phone rings and I see it's OB. So I answer and it's Shane himself giving me an update. He explained in that call that they were backordered on nearly all shafts but that he noted in the system to get me in on the next batch of my model which unfortunately would be 3 weeks out and I will have mine in hand in 4 weeks.
No big deal, I'm a reasonable person and while I love pool and I spend a ton of time playing, it's just a damn game, I'm not getting bent out of shape over waiting a couple weeks to make things right.
Now the best part, 1 week after that 2nd conversation with Shane, I come home from work and there's a box on my porch from OB. I was immediately reluctant to open it, thinking of all the negatives from this thread. I was thinking it had to be the wrong shaft or something because it was 3 weeks early.
Not the case at all, I opened it and everything was perfect. So what was supposed to be a 4-5 week process from my original call, was completely resolved in 2 weeks.
Now was it a political stunt? Maybe. But at this point, that's none of my concern. I am still an extremely happy OB customer and always will be. Its also note worthy that alot of my respect for this company came years ago when I received my first ever response on here from Royce. I was you and really impressed that such a busy man had time to mingle with the people on here and was overall an extremely accessible man.
Thanks again Shane and everyone else at OB
