OB Cues Win

hang-the-9

hang-the-9

AzB Silver Member
Silver Member
Just a quick plug for OB customer service.

I got a shaft in trade from the OB guys after meeting them at the BCA show last year, Mike Dechaine then traded me one of his shafts for that one because he wanted to try the 30" one to use at Turning Stone.

While breaking with that shaft I miscued and the tip broke off along with a small peice of the wood on the ferrule.

So basically I had a "free" shaft from a trade, then traded that shaft for another "free" one from Mike because he's sponsored by OB.

I contacted them to see if I can maybe send it in for a warranty fix on a double free traded shaft LOL, thinking, no way that will happen I'll be charged.

Get an email from Royce: Sure no problem just put a note in with the shaft and let them know you spoke with me.

:smiling-heart::lovies: OB guys :thumbup:
 
OB always win. The amount of threads on here about their customer service speaks volumes about their beliefs as a company. We need more like OB not just in pool but everyday life. A happy customer is a returning customer.
 
:thumbup:

This is in my honest opinion why there should be no debate about Predator or OB. I've shot with both. But customer service and made in USA are two pluses.

Man, if only they had a Russian factory to make some of the shafts, then I'd really be happy ;)
 
bigfred said:
Great service from OB. I would ask why you are breaking with it though.
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Why not break with it, it's a shaft. I don't try to break like a gorilla and there are some shots during a game that need to be hit pretty hard, I would not switch shafts or cues to shoot a shot that needs some force. I have heard several cuemakers say that breaking is encouraged, if one can't make a cue that will stand up to a break shot you need to quit.

I only break with my playing cue a small portion of time though, if using the magic rack in 9 ball or 10 ball or when I'm too lazy to find a good house cue. This is probably the second time in my 25 years of pool playing I had a shaft get injured during a shot and I would be amazed if it happened again in the next 10 years even on another bad break.
 
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hang-the-9 said:
Why not break with it, it's a shaft. I don't try to break like a gorilla and there are some shots during a game that need to be hit pretty hard, I would not switch shafts or cues to shoot a shot that needs some force. I have heard several cuemakers say that breaking is encouraged, if one can't make a cue that will stand up to a break shot you need to quit.

I only break with my playing cue a small portion of time though, if using the magic rack in 9 ball or 10 ball or when I'm too lazy to find a good house cue. This is probably the second time in my 25 years of pool playing I had a shaft get injured during a shot and I would be amazed if it happened again in the next 10 years even on another bad break.
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If you can't break with your player, it's not a playing cue. I break with a OB classic all the time, if it explodes I will just get another OB classic
 
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