Omen - Propellor cue I just sold

[jazznpool]

Re-Pete

Touche! This is my last post in the matter too. I attempted to get more (and missing) information and I did. FWIW, I heard the customer could not download Pete's order sheet. I was not present to hear the communication (or lack thereof) between the customer and Pete, so I don't know for certain about the veracity of what was alleged to have been said or agreed upon. I like Pete and his cue craft. The dealings between him and I have been straightaway. It's unfortunate that the customer did not have a good experience in this instance. Over and out.

Martin

I am not trying to pick a fight with anyone.... The cue is sold to someone else. move on its over... What happened between Pete and the customer is there business... Not ours... My point was Pete is a great guy and I have bought dozens of cues from him and never had a problem.. But remember Pete and the customer are Human and we all make mistakes.. Thats all... Not here to fight... Sorry for the misunderstanding...Oops I'm human too....

 

[the_general]

if i may share something...

for us, constant communication is very important. before i finalize a cue order, i make a computer drawing of the cue the customer wanted to be made, with details as much as possible. example, this one:

as much as possible, i show (in the cue gallery thread) the owner (and the rest of the world too haha) of cues being made, while in the process of making... not to mention the extensive e-mail trails i have from customers who follow-up and ask for updates. at least that way, the customer would have an idea how his cue will look like when finished. an more importantly, he can alert us if there's anything in the cue design he didn't specify before. like these updates i posted in the azb cue gallery:

in the pics above, at least the customer knows that his cue is being made according to what was agreed upon when the order was placed. that minimizes our errors as to the cue design and materials.


as we do many cues, we can not be expected to remember every single detail every time, even though i always make a spec sheet of every cue in order. things happen, people make mistakes, we also make mistakes at times. the important thing is how to sincerely resolve it - so the customer will get truly what he paid for.


however, in this case, we believe that the cuemaker did not intentionally make the cue as it turned out. we trust that it was just a case of slight miscommunication.