Makes an important point: For any warranty/RMA work (consumer or commercial): You can't just go off on the vendor, that's not going to make them want to help you. A little patience, calm, and understanding goes a long way working with customer service reps.
Yup.. I was a manager at lowes for 15 years. Managed delivery for a lot of it and got the majority of the complaints of things salesmen or someone did that we had nothing to do with or people just being idiots. If you came at me like an asshole as soon as I answer the phone.. and I’m not talking just being upset about a situation. I’m talking hollering and screaming and calling names and acting like an asshole… I would make your issue as hard as possible to resolve and if and when I did take care of it you would get the bare minimum. You can yell and scream all you want in my head I knew I was better then you and laughing because I never would treat people like that over anything silly like an appliance delivery or in this instance a cue stick BUT if you called me and acted like a decent human who just wanted a situation taken care and treated me with the respect you would give any person then I took care of your issue quickly and went above and beyond what was expected.
