Question about OB customer service.

[J-Flo]

Thank you for your help. I appreciate it.
This is what I expect from OB .

Btw, some PMed me to ask about the new shaft.
Here is my review of the OB classic plus:
- Far better wood than the old ob classic
- the hit is stiffer
- the feel : slightly less feel than the old classic shaft, but still close to a normal shaft.
It's definitely worth the upgrade.

How about a marching band and a parade next time. Get over it. OB has a great reputation and great customer service.

 

[HelloBaby-]

HelloBaby



Thanks for the question! I'll see if I can't clear up any misunderstanding.



Actually, the pad has been replaced with a Carbon Fiber Bridge. The bridge is located under the tip, and is enclosed in the end of the ferrule. So, it cannot be seen from the outside. The red line you see in the tip is actually the wear indicator for the tip.



The new design is actually much stronger, and easier from a maintenance point of view. Since there is no external pad the chance of it being inadvertently removed and not replaced is now gone. Here's a solid model of what it now looks like:

Thanks for your answer. That's make alot more sense. So basically when the tip hit the wear indicator I can just take the entier tip off the ferrule and put a new one on. It's clear enough for me.
Thanks again.

 

[StuartTKelley]

Hi all,
I bought a OB+ shaft from Nielsen's Billiards - one of OB's autorized dealer.
I went to OB's website to submit the product registration.
And then..nothing, I mean no e-mail or any sort of confirmation from OB saying that the product registration was completed.
One week later, I sent them an e-mail to ask about my case, and then nothing. it's been a week and I got no reply from them.

Don't tell me that all I have to do for the warranty is submit the infos and it's done. We all know how unreliable internet can be. What if something happens with my shaft and when I ask them about the warranty they tell me that they don't have any infos of my purchase in their database. That can happen, right ? So at least I need a confirmation to have something to show them when needed. I think it's normal for every warranty service.

To be honest I'm surprised about what happened after hearing all the positive feedbacks about OB's customer service.

Btw, the new OB Classic+ plays great :smile:

I don't think you'll ever have a problem with Royce or Joe, both class acts in my experience.