Sloppy and incompetent work by Jim Pierce, poor customer service
- Thread starter Salamander
- Start date
good one
man i have no idea what would you do? but its only the first scratch on the cue and i like to play with my toys not put them up so nobody else can touch ya know what im sayin? when time comes ill get it taken care of but im not gonna get a refinish because of one scratch that would be redundant (costly) cause knowin my luck id just bang it up even worse after refinish so ill wait till my cue is in deperate need n have it done w a batch of repairs unless some magic cuemaker only charges a bill for refinish n wax then it might be okay but as for sending it to jim i havent got any emails fom him or fon calls concerning anything else so i honestly dont know if i would. probly send it to scott sherbine or richard phillipi they do astronomical work.
man i have no idea what would you do? but its only the first scratch on the cue and i like to play with my toys not put them up so nobody else can touch ya know what im sayin? when time comes ill get it taken care of but im not gonna get a refinish because of one scratch that would be redundant (costly) cause knowin my luck id just bang it up even worse after refinish so ill wait till my cue is in deperate need n have it done w a batch of repairs unless some magic cuemaker only charges a bill for refinish n wax then it might be okay but as for sending it to jim i havent got any emails fom him or fon calls concerning anything else so i honestly dont know if i would. probly send it to scott sherbine or richard phillipi they do astronomical work.
RoadPlayer- I've known Jim Pierce a long time. He is a personal friend, as well as a pool buddy. Jim truly cares what people think of him and his work.
I am personally very tired of all this crap. Enough is enough. This should be worked out personally between the two parties involved, and get this off the site.
I am positive that if you call Jim and ask him to refinish your cue, he will do over and above what needs to be done. I don't know if he has your communication info or not, but if you will pm me with your phone number, I will contact him personally and set it up for you.
I'm not saying that Salamander doesn't have a legitimate gripe, however, it should NOT be like the old saying: "A thousand attaboys gets you a pat on the back, but one aw-sch*idt wipes the slate clean."
You still own a Pierce Cue, apparently because you like the way it plays, looks, feels, etc. Trust the man who made that cue. He will not disappoint you.
I am personally very tired of all this crap. Enough is enough. This should be worked out personally between the two parties involved, and get this off the site.
I am positive that if you call Jim and ask him to refinish your cue, he will do over and above what needs to be done. I don't know if he has your communication info or not, but if you will pm me with your phone number, I will contact him personally and set it up for you.
I'm not saying that Salamander doesn't have a legitimate gripe, however, it should NOT be like the old saying: "A thousand attaboys gets you a pat on the back, but one aw-sch*idt wipes the slate clean."
You still own a Pierce Cue, apparently because you like the way it plays, looks, feels, etc. Trust the man who made that cue. He will not disappoint you.
im on jims side
sorry im on jims side of this all i want is this thread torn down. its caused enough problems for everybody i wouldnt like it either if someone was callin my bestfriend names and such agree? and as for the cue getting his attention dont underestimate what u dont know id absolutely love to have jim fix my cues and build me some more but he had somwe health issues and i am the type of guy that feels like im bothering him for a cue when the one he sent me plays just fine. i cant help if i love cues but have enough sense to know u cant buyem all. JIM JUST HAS AN UNCANNY WAY WITH THE WOOD HE CHOOSES ALL OF HIS CUES SEEM TO PLAY JAM UP AS OPPOSE OTHER TOP RATED MAKERS WHERE YOU HAVE TO BUY AND SELL SEVERAL TO FIND THE HIT YOUR LOOKING FOR. I WILL ALWAYS KEEP A PIERCE CUE IN MY CASE THANKS FOR ADVICE SOMEONE ELSE GAVE ME HI NUMBER TODAY IM GONNA CALL I JUST HOPE HE AINT MAD AT ME?:embarrassed2:
sorry im on jims side of this all i want is this thread torn down. its caused enough problems for everybody i wouldnt like it either if someone was callin my bestfriend names and such agree? and as for the cue getting his attention dont underestimate what u dont know id absolutely love to have jim fix my cues and build me some more but he had somwe health issues and i am the type of guy that feels like im bothering him for a cue when the one he sent me plays just fine. i cant help if i love cues but have enough sense to know u cant buyem all. JIM JUST HAS AN UNCANNY WAY WITH THE WOOD HE CHOOSES ALL OF HIS CUES SEEM TO PLAY JAM UP AS OPPOSE OTHER TOP RATED MAKERS WHERE YOU HAVE TO BUY AND SELL SEVERAL TO FIND THE HIT YOUR LOOKING FOR. I WILL ALWAYS KEEP A PIERCE CUE IN MY CASE THANKS FOR ADVICE SOMEONE ELSE GAVE ME HI NUMBER TODAY IM GONNA CALL I JUST HOPE HE AINT MAD AT ME?:embarrassed2:
Yep! I have a Pierce cue that I purchased from an AZer and another Pierce cue on order from Jim. I also have other bowling alley shafts that I use on my break cue and my jump cue. Jim makes a fantastic product!!
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Wheeler's a Thief!!!
About 5 or 6 years ago when Wheeler was working for Schick, I sent him an ebony 26 1/2 cue worth a lot of money. He decided that he wanted to keep that cue and simply told me he didn't know what I was talking about when I asked him to send the cue back to me. In otherwords he stole it outright. It just so happens that an AZ member was at the shop and saw my cue there. The reason he took note was because I had bought the cue from the guy. Bill Schick also admits to seeing my cue in the shop. Wheeler just laughed about it and told me "Sorry about your luck" That's what kind of guy Mike Wheeler is. A THIEF flat out.
Thanks for listening, I've been wanting to get that off my chest for many years.
Greg Howard
About 5 or 6 years ago when Wheeler was working for Schick, I sent him an ebony 26 1/2 cue worth a lot of money. He decided that he wanted to keep that cue and simply told me he didn't know what I was talking about when I asked him to send the cue back to me. In otherwords he stole it outright. It just so happens that an AZ member was at the shop and saw my cue there. The reason he took note was because I had bought the cue from the guy. Bill Schick also admits to seeing my cue in the shop. Wheeler just laughed about it and told me "Sorry about your luck" That's what kind of guy Mike Wheeler is. A THIEF flat out.
Thanks for listening, I've been wanting to get that off my chest for many years.
Greg Howard
Been watching this thread as I am starting my collection to decide on new cue makers for my next purchase. I think this post by howardthedick probably should have been put in a new thread and the thread linked to from here. This is a big accusation and a lot more serious than the topic of this thread. I'm sure it will cause a lot of replies, and it is not fair to Mr. Pierce regardless of what happened in this thread. When people reply to your accusation, this thread titled "Sloppy and Incompetent Work by Jim Pierce" gets bumped to the top of the forum even though the thread will have completely changed topics. Want to accuse someone of theft, start a thread titled "Mike Wheeler is a Thief" and let people respond there. Even though Mr. Wheeler is partially, if not at all, involved in the original intent of this thread, blatantly accusing him inadvertantly bashes Mr. Pierce as well. I don't think that's appropriate. He's already been beaten up enough here. If anyone is considering buying a new cue, they can search his name and weight this thread with the other incredibly great threads about him. By keeping this at the top, no one has to search and thinks that Mr. Pierce is a bad guy because this thread hasn't died for so long even thogh it would no longer be about him.
Sorry for everyone's bad luck wth cues. I hope Salamander gets his cue repaired or sold so it's not a complete loss for him. As for Mr. Wheeler, I don't and won't believe any accusations that can probably not be proven. I'm sure you'll get quite a few replies to that one...hopefully not here.
I apologize for doing exactly what I intended to not happen, bumping this thread to the top. Just thought maybe howardthedick would change his post and start a new one.
No problem, Greg. I have never dealt with the man...and good to know! Boy that list of mine gets shorter and shorter.
NO dog in the fight but I want to say that the one and only Pierce cue I have seen and held is one that I bought at the recent Super Billiards Expo. I sent it to the ulitmate buyer in China and that buyer deals with VERY high end cues every day. Myself and the buyer were both impressed with both the fit and finish of the cue as well as the hit. I don't know Jim but his work, at least on that one cue, was pretty damn sporty.
Nope. No check. Just a nasty tirade loaded call from Jim about a month ago.
Thanks for asking.
dom_poppa
Banned
I am very sorry.
He's a cue maker and we are all cue makers too. It just depends on how good we are.
He may be able to make a cue from scratch but repairing another cue maker's cue is one thing. You have to be really skilled to do that.
This where he F'ed up your cue because he isn't experienced enough to fix complete cues. If he F's up a cue he is building, he can throw it away and do another one till it's perfect.
I hope you get compensated for this.
I think your post is spot on, and obviously what happened to my cue. I don't believe that Jim Pierce ever intended to compensate me for this. He made empty promises, hoping this would just go away. He's got a lot to learn about cuemaking and customer service. Oh well, live and learn.
thanks, Doug
Was there ever any resolution on this...?
Sent from my LG-P930 using Tapatalk 2
Sent from my LG-P930 using Tapatalk 2
No Chubs. Thanks for asking. Pierce repeatedly lied to me from day one. I've chaulked it up to a loss and have moved on. You literally could not give me one of his cues. I truly hope nobody else gets screwed like I did.
Sorry to hear that doug... maybe somebody will scoop it up as a player...?
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Sent from my LG-P930 using Tapatalk 2
My .02 based off Page 1
Really sorry to hear about your cue getting hacked up. I haven't read past Page 1, so I'll only say what I know to be true. You aren't the first person on this board to complain about Jim's work. Jim's customer service, or lack thereof has been called into question in more than one thread. This includes the actual work to be done, the dragged on ETA from weeks turned into months, lack of communication, unwillingness to make things right and unprofessional responses. (including belittling the Client) That is all I know and you can search for these threads in the Cue Reviews and related sections on your own. Again, I'm unsure if this has been resolved as I haven't read anymore of this thread but I truly hope this matter has already been settled amicably. Jim Pierce does make some fine cues but they tend go to Dealers, respectively.
Really sorry to hear about your cue getting hacked up. I haven't read past Page 1, so I'll only say what I know to be true. You aren't the first person on this board to complain about Jim's work. Jim's customer service, or lack thereof has been called into question in more than one thread. This includes the actual work to be done, the dragged on ETA from weeks turned into months, lack of communication, unwillingness to make things right and unprofessional responses. (including belittling the Client) That is all I know and you can search for these threads in the Cue Reviews and related sections on your own. Again, I'm unsure if this has been resolved as I haven't read anymore of this thread but I truly hope this matter has already been settled amicably. Jim Pierce does make some fine cues but they tend go to Dealers, respectively.
I'm well aware of Jim's reputation, not only through my own experience but also through the multiple PM's that I've received by other people that have been treated as I have.
It's funny that this post has been revived since the cue has recently been sent off to a cuemaker to see if he could repair the damage that Jim did. On top of everything it appears that Jim used some sort of tape (it was explained as "carpet tape") to help fill in under the wrap where Jim cut into the channel. The ferrules, which Jim had replaced, where determined to be cheap plastic. It appear that he just slide them over the existing ferrules and glued. These have since been replaced by a competent cuemaker.
My experience went far beyond just bad customer service. The hack job on this cue defies description. Jim Pierce has no business making cues if he can't turn out a decent product or stand by his work.
It's funny that this post has been revived since the cue has recently been sent off to a cuemaker to see if he could repair the damage that Jim did. On top of everything it appears that Jim used some sort of tape (it was explained as "carpet tape") to help fill in under the wrap where Jim cut into the channel. The ferrules, which Jim had replaced, where determined to be cheap plastic. It appear that he just slide them over the existing ferrules and glued. These have since been replaced by a competent cuemaker.
My experience went far beyond just bad customer service. The hack job on this cue defies description. Jim Pierce has no business making cues if he can't turn out a decent product or stand by his work.