I am having no problem with the video at all and watched 6 hours worth of pool for $5. It sounds like your internet connection is too slow for the streaming or you have a computer that cannot handle the processing speed necessary. There is no way to watch this with a dial up speed connection. One other issue, you must watch it live, there is no delayed viewing feature. For me, I have to get up at 4am in the morning to watch it. In California, it starts at 2am.
The video quality has been great, but you do have to watch the British commercials.
Good luck.