Sterling Wave Case by JB, slowly shedding it's skin...

[Dukes_Lounge]

Hey everyone!
So I've just received order of my new Sterling 'wave' 2x3 hard case, and I must say, I'm extremely impressed with the design, form and function of JB's design.
HOWEVER, I'm slightly concerned about the integrity of the 'ultrasuede' material.
Mine seems to be easy damaged, with nicks and fraying, which I think shouldn't happen with ultra suede.
It's almost like maybe the texture/dye/top layer isn't sticking to the ultrasuede?

Apart from an 'understandable' mistake made during packaging by the local online store I ordered from (they didn't put joint protectors on when they put my Poison cue in the case, and the bullet joint was sharp enough to puncture the underside of the lid during transit... I don't know why they could've overlooked that, but anyways...) you can see a few spots where the material is actually peeling off, revealing an even more brittle substance?/material?/fabric?
View attachment 301130

I just want to know why this is happening, is it a common occurrence?
And is there a way to treat it,
Thanks

 

[Dukes_Lounge]

Here's what the guys overlooked when they shipped my cue and case over to me:
View attachment 301131

Anyways,
It's no biggie, I know these things will happen over time...

 

[CocoboloCowboy]

So before you get a lot of BAD ADVICE, contact Matt Carter at Sterling Games, and he will make your problem go away.


mcarter@sterling-gaming.com

 

[dom_poppa]

What is Ultra Suede? Faux suede or very thin suede?

 

[dom_poppa]

Here's what the guys overlooked when they shipped my cue and case over to me:

It's no biggie, I know these things will happen over time...

I would understand damage from the inside due to joints but how does an exterior get damaged like that? Factory problem?

Is their original manufacturers warranty?

What kind of interior? I thought the cues won't move with their interior.

 

[Dukes_Lounge]

I would understand damage from the inside due to joints but how does an exterior get damaged like that? Factory problem?

Is their original manufacturers warranty?

What kind of interior? I thought the cues won't move with their interior.

Unfortunately I received no paperwork from the online store so I wouldn't know my warranty disclosure.

The exterior is fragile, a small nick from a fingernail could possibly cause damage...
The material itself feels and looks quite dry...
I have a couch in my café with faux suede, and it handles many butts a day, thousands a year... and she's still working and looking fine like a professional escort lol...

The cues fit snug... but I think the local postal service here in sydney aren't so careful.. it also doesn't help that the parcel didn't have a 'Fragile' sticker on it.
..But like I said, these things can happen with the interior... I can understand that.

btw, Thanks CocoboloCowboy, I've just forwarded the attention onto Matt.

 

[CocoboloCowboy]

Well the Wave Case is all about protection. Peopleuse em to protect 5K++ Cues, saws something about the PROtection factor.

 

[dom_poppa]

Well the Wave Case is all about protection. Peopleuse em to protect 5K++ Cues, saws something about the PROtection factor.

As long as the lid is not open. It would have slid right out. Look at what it did to the ceiling of that top.

This is a good example of real world situation.

 

[JB Cases]

Ok, this is not a common thing. I have no idea why the material is doing that or the circumstances but I do know that Sterling will take care of you.

Also this is not a "case by JB"

Repeat, I did NOT build this case.

I designed this line five years ago and it's not been produced under my supervision for four of those five years. I am not responsible at all for any of the Wave cases made in the last four years.

The material I chose for the cases is expensive polyurethane vinyl typically used on shoes. I have seen this flaking happen once in a while on furniture and shoes but I don't know why it happens. I don't know if it's a bad batch, environment or what the problem is. I also do not have any idea if the same material is being used now as what I originally chose.

What I do know is that I have the original material in my shop and it shows no signs of flaking or degradation.

Matt will take care of you on this regardless.

 

[dom_poppa]

Per Sterling's website:

On John's list was to finally do something about Sterling Gaming's cue cases. To that end he went to visit a few factories and finally decided that the best way to get the cases done right was to open a workshop and develop them himself. Now in John's own workshop the prototypes come to life through John's fanatical devotion to protection. Then he takes the finished prototypes to our manufacturing partners and oversees the production.

So that's who John Barton is.
Our case maker.

 

[JB Cases]

As long as the lid is not open. It would have slid right out. Look at what it did to the ceiling of that top.

This is a good example of real world situation.

The Wave case is designed with a rebound interior that is not designed to keep one single cue from falling out. Not originally that is. I have improved that interior so that now the ones WE build do in fact retain even one single butt.

When the cues are all inserted though the lateral pressure is just snug enough to keep them all secure in the case even when it's inverted.

http://www.youtube.com/watch?v=kIP1o1jwwtE

http://www.youtube.com/watch?v=kIP1o1jwwtE

 

[Dukes_Lounge]

Ok, this is not a common thing. I have no idea why the material is doing that or the circumstances but I do know that Sterling will take care of you.

Also this is not a "case by JB"

Repeat, I did NOT build this case.

I designed this line five years ago and it's not been produced under my supervision for four of those five years. I am not responsible at all for any of the Wave cases made in the last four years.

The material I chose for the cases is expensive polyurethane vinyl typically used on shoes. I have seen this flaking happen once in a while on furniture and shoes but I don't know why it happens. I don't know if it's a bad batch, environment or what the problem is. I also do not have any idea if the same material is being used now as what I originally chose.

What I do know is that I have the original material in my shop and it shows no signs of flaking or degradation.

Matt will take care of you on this regardless.

Thanks for your prompt attention to this matter everyone,
my impression was also of your above description.
I was expecting a very tough and sturdy material, not something I'll have to think twice about throwing it on the back seat of my car whilst driving to my local pool hall.

Regardless, it's a great case. I love the colour combination, the look, the shape and the practicality of the backstraps, and zippers that open up all the way.

My Poison Bolt 4 Cue might not be anything fancy or pricey, but I'd also like to know that it'll be protected inside.

Thank you so much for your help, I have emailed Matt and hope that we can work together to solve this slight issue

Cheers, you guys are an awesome supportive group of fine people! :thumbup:

 

[dom_poppa]

Thanks for your prompt attention to this matter everyone,
my impression was also of your above description.
I was expecting a very tough and sturdy material, not something I'll have to think twice about throwing it on the back seat of my car whilst driving to my local pool hall.

Regardless, it's a great case. I love the colour combination, the look, the shape and the practicality of the backstraps, and zippers that open up all the way.

My Poison Bolt 4 Cue might not be anything fancy or pricey, but I'd also like to know that it'll be protected inside.

Thank you so much for your help, I have emailed Matt and hope that we can work together to solve this slight issue

Cheers, you guys are an awesome supportive group of fine people! :thumbup:

Good luck and let us know what other brand you will go with.

 

[JB Cases]

Good luck and let us know what other brand you will go with.

Wow you really take being negative to another level.

 

[Allen Brown]

Good luck and let us know what other brand you will go with.

What case on the market would you suggest that the OP needs to buy?

 

[Dukes_Lounge]

This experience won't change my respect for John Barton, and his vision for quality.
I'll be happy to keep supporting products designed and/or made by JB and will be more than happy to refer everyone to his creations.

Nothing beats a product with passion behind it.
I know this, as I'm a passionate business person myself in my field.
All we want to do is deliver our product to the world to the best of our abilities and hope that others we hire or contract see eye to eye and meet our vision and passion for what we do.

We will have bad batches, we have our bad days, but nothing will compromise our passion to deliver or make it right.

I have complete confidence in you, JB and Sterling Cases.

 

[CocoboloCowboy]

Not een a day has gone by

Wow you really take being negative to another level.

People like picking on you John, because they know what Air Faire is China to USA. It is easy to call someone names long distance, because they know they are safe.

The other think I find sad is the guy who just posted the problem has not even had tome to contact Matt Carter at Sterling Gaming to see if Matt will make everything right.

But the pathetic people on AZB, aka bullies:angry: who always seem to want to jump on John Barton are already flinging mud.:angry::angry:

IF I was a betting man, I would put my money on Matt making things right the way sterling always has doe in the past.:smile::smile:

 

[Dukes_Lounge]

The other think I find sad is the guy who just posted the problem has not even had tome to contact Matt Carter at Sterling Gaming to see if Matt will make everything right.

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I apologise if there's a misunderstanding,
but as someone who doesn't know much about pool just yet,
I thought I'd come onto AZB first,

I didn't even know that Matt from Sterling existed until you informed me.
I just know that JB is behind the cases and where else shall I go, but here.
But now that I know, I won't put my problems here in the future.

I come here to be informed, not to inflame.

However, I do understand your frustration.

FYI, I emailed Matt the very next second I saw your post.

 

[JB Cases]

Per Sterling's website:

And that information was valid WHEN I worked for Sterling. Now it's different and the information needs to be updated.

WHEN I worked for Sterling I did oversee all of their production and was responsible for it. NOW I don't and I am not currently responsible for any of their cases except ones that they purchase through us.

The important thing though is that between Sterling and myself we take care of every customer. Which you are not and will never be. You have decided to be a troll who delights in trying to pick apart every little thing.

Which is fine I suppose because in the end you're like an unpaid proofreader. If you happen to find an issue that is actually a problem then we will simply fix it and move on.

So, thanks for your service. Contrary to being disturbed by it I have decided to flip it and would like to encourage you to go through every line I have ever written and every photo and every page and see what you can find that is not right in your opinon and I will address it then.

 

[JB Cases]

This experience won't change my respect for John Barton, and his vision for quality.
I'll be happy to keep supporting products designed and/or made by JB and will be more than happy to refer everyone to his creations.

Nothing beats a product with passion behind it.
I know this, as I'm a passionate business person myself in my field.
All we want to do is deliver our product to the world to the best of our abilities and hope that others we hire or contract see eye to eye and meet our vision and passion for what we do.

We will have bad batches, we have our bad days, but nothing will compromise our passion to deliver or make it right.

I have complete confidence in you, JB and Sterling Cases.

It's all good. Bruce is reacting to Dom Poppa's trolling. Dom Poppa has been negative for a long time in the guise of wanting to gather information to make a purchase.

We will get you taken care of for sure. Since you're in OZ it might be easier for me to handle it from here. Matt will let me know what he wants to do if I can help out.

Can you contact me as well with your particulars? I am curious to know if this is actually a Sterling Wave case or perhaps a counterfeit. There is one company in China knocking off the Wave cases, not with the Sterling logos yet as far as I know but it's possible. I know Predator cases are ruthlessly counterfeited here with logos.

jb@jbideas.com