Sterling wave case, zipper problem's

ARROWCRUSHER I just sent you a PM, that was an e-mail from JB to me over night.

PLEASE KEEP US informed how the unfolds with Sterling deal with your cases PROBLEM. after you talk to em.

Hope you get a quick fix.:wink:
 
We're here, we'll help, and we're sorry!

I'm sorry I didn't see this thread earlier, but it appears to me that the community has given you the advice you needed -- contact us.

We stand behind our products. If you EVER have an issue with a Sterling item, PLEASE be sure to contact us directly at (877) 283-7444, or by email to sales(at )sterling-gaming.com. Since 1999 we have done our best to provide quality products at competitive products, and strive to deliver THE BEST customer service in the industry, as well as supporting pool and pool players in any way we can.

It is true that on our first "batch" of Sterling Wave pool cue cases (a truly fantastic case, by the way... Kudos to John Barton for their development!) some of the zipper slides were defective. This problem has been corrected. Our dealers know of the problem, and how to handle it, as does our staff. WE WILL FIX OR REPLACE THESE CASES AT OUR EXPENSE.

No one gets more upset that I do when a product we put out there falls short of what should be expected of it. As you can imagine, we don't have a "Mark 3000 Zipper Robot" performing 100,000 cycles on each zipper on every case that goes out the door. Who would have thought that "zipper pull technology and quality control" would be such that this problem could have even occurred? >sigh< Anyway, I am very sorry for those folks out there who have inadvertently been the victim of this quality problem. Please simply allow us to make it right, and understand that sometimes "stuff happens," despite our best intentions.

Though I have 100% confidence in "my people," should anyone for any reason not get the level of customer satisfaction they feel they should from anyone on my staff, do not hesitate to let me know, and I will do what I can to make it right.

My apologies, again, to those who have been inconvenienced.

Best regards,

S. Scott Taylor, President
Sterling Gaming, Inc.
Wholesale Billiards Supplies
 
ScottTaylor said:
I'm sorry I didn't see this thread earlier, but it appears to me that the community has given you the advice you needed -- contact us.

We stand behind our products. If you EVER have an issue with a Sterling item, PLEASE be sure to contact us directly at (877) 283-7444, or by email to sales(at )sterling-gaming.com. Since 1999 we have done our best to provide quality products at competitive products, and strive to deliver THE BEST customer service in the industry, as well as supporting pool and pool players in any way we can.

It is true that on our first "batch" of Sterling Wave pool cue cases (a truly fantastic case, by the way... Kudos to John Barton for their development!) some of the zipper slides were defective. This problem has been corrected. Our dealers know of the problem, and how to handle it, as does our staff. WE WILL FIX OR REPLACE THESE CASES AT OUR EXPENSE.

No one gets more upset that I do when a product we put out there falls short of what should be expected of it. As you can imagine, we don't have a "Mark 3000 Zipper Robot" performing 100,000 cycles on each zipper on every case that goes out the door. Who would have thought that "zipper pull technology and quality control" would be such that this problem could have even occurred? >sigh< Anyway, I am very sorry for those folks out there who have inadvertently been the victim of this quality problem. Please simply allow us to make it right, and understand that sometimes "stuff happens," despite our best intentions.

Though I have 100% confidence in "my people," should anyone for any reason not get the level of customer satisfaction they feel they should from anyone on my staff, do not hesitate to let me know, and I will do what I can to make it right.

My apologies, again, to those who have been inconvenienced.

Best regards,

S. Scott Taylor, President
Sterling Gaming, Inc.
Wholesale Billiards Supplies
Click to expand...

Well I didn't get to call Sterling gaming till after 3 pm cause I had doctors appointments. But I did just get off the phone with them and they are going to take care of everything by sending me out the zipper pullers to put on . And he made it clear to me if something happens and it doesn't work to contact him and he will make it right! That is service, he assured me that everything will be made right or he will send me out another case when the new batch gets it. I can't ask for anything better then that. Thanks for all who helped with this<< ED
 
ARROWCRUSHER said:
Well I didn't get to call Sterling gaming till after 3 pm cause I had doctors appointments. But I did just get off the phone with them and they are going to take care of everything by sending me out the zipper pullers to put on . And he made it clear to me if something happens and it doesn't work to contact him and he will make it right! That is service, he assured me that everything will be made right or he will send me out another case when the new batch gets it. I can't ask for anything better then that. Thanks for all who helped with this<< ED
Click to expand...

Happy ending to the story.......................:smile:
 
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