I bought a Lucasi 3x4 Hybrid Case from this company about a week ago, I got a defective case, the case would not hold 3 butts, I contacted Ken the owner, he offered to replace the case but I did not feel confident about the product, so Ken took the case back and refunded the money, That's great service, if you are looking for Billiard supplies, be sure to look at his site Sunshine Hut Billiards & Darts, I know I will.