Just thought I'd make a thread about this website.
I was looking for a Sterling ultra leather 4x8 rolling case. I ofcourse shopped around for prices and ordered from a different site. Low and behold they are out of stock and sent me an email that they didn't have it so they canceled my whole order which included a nickel shaper and a few other things.
I then shopped around again and found this site which was selling around the same price. As luck would have it they didn't have it either, but told me they had it in another color so I ordered that one. Guess they didn't have that either, but they apologized quite a bit and suggested a few other cases which he physically made sure were there (computers not matching inventory was the cause). He also said I'd get a 10% discount and if I chose not to get the case they would not charge shipping on the other items.
I emailed him back telling him that I just decided to upgrade it to a Sterling leather deluxe hardcase in 3 x 5 instead. Not only did he give me the 10%, but added another 10% to my discount and they're shipping it much faster than normal.
They certainly gained a customer a customer in me. Just thought I'd give them a shout for great customer service.
I was looking for a Sterling ultra leather 4x8 rolling case. I ofcourse shopped around for prices and ordered from a different site. Low and behold they are out of stock and sent me an email that they didn't have it so they canceled my whole order which included a nickel shaper and a few other things.
I then shopped around again and found this site which was selling around the same price. As luck would have it they didn't have it either, but told me they had it in another color so I ordered that one. Guess they didn't have that either, but they apologized quite a bit and suggested a few other cases which he physically made sure were there (computers not matching inventory was the cause). He also said I'd get a 10% discount and if I chose not to get the case they would not charge shipping on the other items.
I emailed him back telling him that I just decided to upgrade it to a Sterling leather deluxe hardcase in 3 x 5 instead. Not only did he give me the 10%, but added another 10% to my discount and they're shipping it much faster than normal.
They certainly gained a customer a customer in me. Just thought I'd give them a shout for great customer service.