i have to say im impressed by cuesites response, ive never bought anything from them but next time im looking for something i believe i will check out their site, well done
The jazz of purchasing over the net...
- Thread starter Peer
- Start date
John Barton at CueSight wrote:
> I emailed you yesterday and have so far received
> no response from you.
Maybe you should look in your mailbox -- I'm sure you'll find an email from me that I sent only 2 hours after receiving yours. Perhaps there's also problem with CueSight's email?
> In the United States we are taught to acknowledge
> receipt of communications. As I write this I still
> have received no comunnication from you that you did
> in fact receive my email or whether you are satisfied
> with the remedy.
Well, in Europe, where I come from, we are taught to look in our mailbox before accusing someone for not replying.
> You seem like a very intelligent person.
No, I don't feel too intelligent, (especially now when I bought this case from CueSight and not from my local billiard supplier).
> I would bet a large sum of money that you pass at
> least three locations where you could zip in and
> drop off the box on your way to work/school each day.
I guess you say this because you don't know what I do for living, where I work, and how my sleeping schedule looks, (though, I can give you a hint -- right now I'm in my pajamas writing this on my laptop in bed, and I'm just about to go back to sleep). So how "large sum of money" are you talking about here?
> Now, you said that you have never had an issue with
> an internet merchant resolved in your favor.
No, I did not say that, and I don't appreciate that you, or anyone, put words in my mouth, (which is also taught back home). What I said was; "I haven't yet experienced a mistake made by a merchant that went in my favor." (For example, that you by mistake sent me a fancy leather cue-case instead of the one I ordered ;^)
Very best to you,
-- peer
> I emailed you yesterday and have so far received
> no response from you.
Maybe you should look in your mailbox -- I'm sure you'll find an email from me that I sent only 2 hours after receiving yours. Perhaps there's also problem with CueSight's email?
> In the United States we are taught to acknowledge
> receipt of communications. As I write this I still
> have received no comunnication from you that you did
> in fact receive my email or whether you are satisfied
> with the remedy.
Well, in Europe, where I come from, we are taught to look in our mailbox before accusing someone for not replying.
> You seem like a very intelligent person.
No, I don't feel too intelligent, (especially now when I bought this case from CueSight and not from my local billiard supplier).
> I would bet a large sum of money that you pass at
> least three locations where you could zip in and
> drop off the box on your way to work/school each day.
I guess you say this because you don't know what I do for living, where I work, and how my sleeping schedule looks, (though, I can give you a hint -- right now I'm in my pajamas writing this on my laptop in bed, and I'm just about to go back to sleep). So how "large sum of money" are you talking about here?
> Now, you said that you have never had an issue with
> an internet merchant resolved in your favor.
No, I did not say that, and I don't appreciate that you, or anyone, put words in my mouth, (which is also taught back home). What I said was; "I haven't yet experienced a mistake made by a merchant that went in my favor." (For example, that you by mistake sent me a fancy leather cue-case instead of the one I ordered ;^)
Very best to you,
-- peer
Then please, GO BACK HOME.
Ya big baby
Ya big baby
O
onepocketchump
Guest
Peer said:
Had I received it then I would certainly have acknowledged it here. As it is I have not yet received it. Perhaps you are correct. In any event that is not really the point is it?
Touche'. I propose we end the accusations then and focus on the facts.
This doesn't really have anything to do with us then. Again I am very sorry that you have experienced a problem with our service to you. If you will be so kind as to place both of the cases in the box and return them at our expense I will be more than happy to refund you 100% of your money.
No, I say this because I know that the case was delivered to an address in Palo Alto. I am fairly confident that you are in fact the person who ordered the case and are the person who received the first package. I am confident that you are mobile enough to play pool and so must have transportation to a pool room. I am fairly confident that you intend to use your Longoni outside your home as most of the population uses a cue case to transport their cues rather than just store them at home. Since I am fairly sure that you are human you must have physical needs that have to be met. However they are being met someone must go into the world to meet them. So, yes I am confident that you (or someone you rely on) passes by FedEx dropoff locations frequently enough that it would be a very minor imposition at best to drop off a box. However, if in fact, you are unable to have normal contact to the world at large, then please accept my abject apologies for the assumption of health and normal interaction with the world.
Okay. Fair enough. Let me ask you this then? Had we mistakenly sent you a fancy leather case instead, would you have reported it to us?
Very best to you,
-- peer[/QUOTE]
And to you as well,
John Barton
CueSight
lmao john........this guy is cracking me up
John Barton wrote:
> Or would a "fair" solution be to give you two cases
> for the price of one? If you feel that is the correct
> solution then feel free to keep the other case.
> Call it a braggart's pennance if you like.
No, I can not accept this "fair" offer. If this was proposed right away, perhaps I would've considered it, but I don't appreciate disingenuous offers by someone who's apparently more interested in saving face on this forum than taking care of the customer at hand. Hence, I will go to the post-office and return the wrong case as soon as I get the right one, (I think you said Monday?)
> Touche'. I propose we end the accusations then
> and focus on the facts.
Yes, lets focus on the facts. One fact is that I replied to your email, right away. And the fact is that you lied about this, and even broadcasted this lie on AzB, apparently to put me in a bad light.
> However, if in fact, you are unable to have normal
> contact to the world at large, then please accept
> my abject apologies for the assumption of health
> and normal interaction with the world.
Again, you are being smug. I don't think that suits someone in your position. But of course, that's entirely your choice.
> You said that the case arrived 9 days after you ordered it.
> The case actually arrived in 8 days according to FedEx's
> tracking information. [...]
Even a detail like this you are getting wrong (and write about in length). Listen, I got the email confirmation of my order from CueSight on January 15th, and received the package (the wrong one) on January 24th. As far as I can count on my fingers, this will make it 9 days.
I wonder if it's just in spite you try to discredit me with all this nonsense?
> Okay. Fair enough. Let me ask you this then? Had we
> mistakenly sent you a fancy leather case instead,
> would you have reported it to us?
I don't know.
-- peer
> Or would a "fair" solution be to give you two cases
> for the price of one? If you feel that is the correct
> solution then feel free to keep the other case.
> Call it a braggart's pennance if you like.
No, I can not accept this "fair" offer. If this was proposed right away, perhaps I would've considered it, but I don't appreciate disingenuous offers by someone who's apparently more interested in saving face on this forum than taking care of the customer at hand. Hence, I will go to the post-office and return the wrong case as soon as I get the right one, (I think you said Monday?)
> Touche'. I propose we end the accusations then
> and focus on the facts.
Yes, lets focus on the facts. One fact is that I replied to your email, right away. And the fact is that you lied about this, and even broadcasted this lie on AzB, apparently to put me in a bad light.
> However, if in fact, you are unable to have normal
> contact to the world at large, then please accept
> my abject apologies for the assumption of health
> and normal interaction with the world.
Again, you are being smug. I don't think that suits someone in your position. But of course, that's entirely your choice.
> You said that the case arrived 9 days after you ordered it.
> The case actually arrived in 8 days according to FedEx's
> tracking information. [...]
Even a detail like this you are getting wrong (and write about in length). Listen, I got the email confirmation of my order from CueSight on January 15th, and received the package (the wrong one) on January 24th. As far as I can count on my fingers, this will make it 9 days.
I wonder if it's just in spite you try to discredit me with all this nonsense?
> Okay. Fair enough. Let me ask you this then? Had we
> mistakenly sent you a fancy leather case instead,
> would you have reported it to us?
I don't know.
-- peer
Dude,
All this time spent arguing on the internet could have been used to return that case.
All this time spent arguing on the internet could have been used to return that case.
I'm sold
Seems to me that this merchant has bent over backwards to help this guy. This thread has been very enlightening and I will be looking them up on the internet the next time I need anything.
Seems to me that this merchant has bent over backwards to help this guy. This thread has been very enlightening and I will be looking them up on the internet the next time I need anything.
HeyYouItsMike
Registered
Having an order mix-up is one of the obvious risks of ordering online. No one is going to get every order perfect. Its not like they threw a flaming bag of dog crap on your doorstep.
PopAndSlop
Registered
Obviously this guy just wants to ***** about something and CueSight got in his way. he knows he was wrong inthe first place and just wants it all to go away. I think I will check out cuesights website as well. I work in a customer based industry where word of mouth is 50% of your business and we try to satisfy customers especially when they things go wrong. some people are just born perfect (Peer) I guess and expect everyone else to live up to their standards.
IMO you would probably NOT report the mistake if it was in your favor. But I guess that would be a good mistake in your book right.
a$$ #ole
IMO you would probably NOT report the mistake if it was in your favor. But I guess that would be a good mistake in your book right.
a$$ #ole
Since I have no weight in this what-so-ever, I am going to speak as someone who read the entire post for the first time clear through. Just read his fist post on it's own merit. He was writing about mail ordering in general and this was his latest mishap. I saw nothing wrong with cuesight or anything when I read it. We have all gotten mis-shipped stuff before and they get resolved.
Peer said nothing wrong and did nothing wrong. He is telling his experience and others turned it into something it wasn't. When the correction of the mix up would have gotten resolved, I know he would have told about how he got the right case and so forth. Some people instigate by adding a word or two to make what Peer said into something else.
Peer you were doing fine and writing about the whole experience as it happens is not a wrong thing!
On that note, I've orderer from cuesight and have gotten great results. If the instigators wouldn't have trashed this thread, we would have seen the great job and resolution of the problem that happens to EVERY online store!
I know many of you have had this shipping thing happen to you and I really think Peer was just looking for some kind of confiramtion that he wasn't the only one to have the problem "IN GENERAL".
Peer, it has happened to me a couple of times, not by cuesight, but by other companies in the billiard world. It does happen, but for me it is a rare occurance as I order from many online companies.
I really get disgusted with myself for even writing in these threads, but I guess I got sucked in too. I just don't like seeing one person's getting misunderstood and seeing whole world coming down on him. The real sad part is now both Peer and onepocketchump have a bad light around them over this and neither of them should. KISS AND MAKE UP! Billirads is, so far, still such a small world after all! We gotta stick together and stop letting instigators twist stuff like this into something it isn't.
Peer said nothing wrong and did nothing wrong. He is telling his experience and others turned it into something it wasn't. When the correction of the mix up would have gotten resolved, I know he would have told about how he got the right case and so forth. Some people instigate by adding a word or two to make what Peer said into something else.
Peer you were doing fine and writing about the whole experience as it happens is not a wrong thing!
On that note, I've orderer from cuesight and have gotten great results. If the instigators wouldn't have trashed this thread, we would have seen the great job and resolution of the problem that happens to EVERY online store!
I know many of you have had this shipping thing happen to you and I really think Peer was just looking for some kind of confiramtion that he wasn't the only one to have the problem "IN GENERAL".
Peer, it has happened to me a couple of times, not by cuesight, but by other companies in the billiard world. It does happen, but for me it is a rare occurance as I order from many online companies.
I really get disgusted with myself for even writing in these threads, but I guess I got sucked in too. I just don't like seeing one person's getting misunderstood and seeing whole world coming down on him. The real sad part is now both Peer and onepocketchump have a bad light around them over this and neither of them should. KISS AND MAKE UP! Billirads is, so far, still such a small world after all! We gotta stick together and stop letting instigators twist stuff like this into something it isn't.
Okay, I must say that I'm a bit impressed with Donovan's response to all this silly bugaboo -- I guess he has actually read the entire tread.
Donovan wrote:
> Peer said nothing wrong and did nothing wrong. He is
> telling his experience and others turned it into
> something it wasn't. When the correction of the mix
> up would have gotten resolved, I know he would have
> told about how he got the right case and so forth.
> Some people instigate by adding a word or two to
> make what Peer said into something else.
That's exactly what I told John Barton at CueSight -- that I would certainly broadcast the positive outcome of this. Unfortunately, John decided to not acknowledge this email.
As I said earlier, we are all different. But to me, the purpose of this forum is to exchange experiences -- good or bad. Hence, I wanted to tell about my last experience, the same way I would've done, for example, if I got a new ferrule and it cracked during my first rack, etc.
As Donovan pointed out, my intentions were not to badmouth CueSight but to point to the fact that buying over the net can be a bit of a gamble, and hence in some cases be more bothersome than to shop at your local supplier.
However, I must say that one of the reasons why I initially decided to purchase this case from CueSight (beside its low price) was their very friendly & open approach -- they even have pictures of all the employees -- (this even helped me to feel who I was getting spanked by when John went off the deep end ;^) All this, by the way, is quite different to people like PopAndSlop who called me an a$$#ole while hiding behind a phony pseudonym -- I bet that guys like that wouldn't have the guts to meet me face to face.
Anyways, and to finish off -- I was just teasing when I said I didn't know if I would return a "fancy leather case" if it was mistakenly shipped to me. If I would've kept it, I know I'd feel bad every time I pulled out that Longoni.
So, let me quote myself -- love, peace & understanding... and that goes in particularly to Johnny Boy at CueSight -- I know you are a good & honest guy (although a bit uptight ;^)
-- peer
Donovan wrote:
> Peer said nothing wrong and did nothing wrong. He is
> telling his experience and others turned it into
> something it wasn't. When the correction of the mix
> up would have gotten resolved, I know he would have
> told about how he got the right case and so forth.
> Some people instigate by adding a word or two to
> make what Peer said into something else.
That's exactly what I told John Barton at CueSight -- that I would certainly broadcast the positive outcome of this. Unfortunately, John decided to not acknowledge this email.
As I said earlier, we are all different. But to me, the purpose of this forum is to exchange experiences -- good or bad. Hence, I wanted to tell about my last experience, the same way I would've done, for example, if I got a new ferrule and it cracked during my first rack, etc.
As Donovan pointed out, my intentions were not to badmouth CueSight but to point to the fact that buying over the net can be a bit of a gamble, and hence in some cases be more bothersome than to shop at your local supplier.
However, I must say that one of the reasons why I initially decided to purchase this case from CueSight (beside its low price) was their very friendly & open approach -- they even have pictures of all the employees -- (this even helped me to feel who I was getting spanked by when John went off the deep end ;^) All this, by the way, is quite different to people like PopAndSlop who called me an a$$#ole while hiding behind a phony pseudonym -- I bet that guys like that wouldn't have the guts to meet me face to face.
Anyways, and to finish off -- I was just teasing when I said I didn't know if I would return a "fancy leather case" if it was mistakenly shipped to me. If I would've kept it, I know I'd feel bad every time I pulled out that Longoni.
So, let me quote myself -- love, peace & understanding... and that goes in particularly to Johnny Boy at CueSight -- I know you are a good & honest guy (although a bit uptight ;^)
-- peer
Hmmm.... this seems fishy, could Peer really be working for Cuesight because if he isn't he has certainly done more to highlight Cuesight's dedication to customer service even when the customer is clearly someone with a chip on their shoulder.
I live in Europe and I order from the net all the time and in most cases I have had good experiences but when I do get a problem with the order I judge the company not on the initial mistake but on their response to that mistake and Cuesight sound like a great company.
Where in Europe are you from Peer, I live in the UK and can honestly say that I do not consider posting your companies acheivements as bragging.
I also think John Barton is a logical but comedic genius with his post, I doff my cap to a true master of the art of sarcasm.
I live in Europe and I order from the net all the time and in most cases I have had good experiences but when I do get a problem with the order I judge the company not on the initial mistake but on their response to that mistake and Cuesight sound like a great company.
Where in Europe are you from Peer, I live in the UK and can honestly say that I do not consider posting your companies acheivements as bragging.
I also think John Barton is a logical but comedic genius with his post, I doff my cap to a true master of the art of sarcasm.
I think this thread will be positive for cuesight, who I had never heard of before rather than have the effect that Peer wanted.
If you are interested in some insight into who Peer is, follow the link under his signature and you will see how much he thinks of himself.
Nuff said
If you are interested in some insight into who Peer is, follow the link under his signature and you will see how much he thinks of himself.
Nuff said