u.p.s broke my cue!!

GoldRush cues

GoldRush cues

AzB Silver Member
Silver Member
anybody ever have to deal with u.p.s. claim dept.? i shipped the cue out overnight with it insured for $2500 to my customer in phoenix , az. it was the ebony , ivory, and snakewood cue that i showed you guys a couple of weeks ago. i am sick over this. any advice with how to deal with u.p.s. would be greatly appreciated. they are going to inspect it tommorrow. thanks in advance.
 
You will have to have all the packaging, including the cue. These rats will try to haggle you over price. But anyways it will take about 6 to 8 weeks to get your money. Good luck with your claim.
 
I NEVER USE UPS. THEY BLOW CHUNKS.

i'm assuming the whole box was done in, correct? did you get the customer to take pics?,,,,lots of them!

worth: i'm sure they will haggle with you on value. for instance, is it one of a kind or is it a standard type wherein a value has been established from previous sales.
 
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Ups Sucks

big daddys said:
anybody ever have to deal with u.p.s. claim dept.? i shipped the cue out overnight with it insured for $2500 to my customer in phoenix , az. it was the ebony , ivory, and snakewood cue that i showed you guys a couple of weeks ago. i am sick over this. any advice with how to deal with u.p.s. would be greatly appreciated. they are going to inspect it tommorrow. thanks in advance.[/QUOTE

Remember where you heard it first, They will tell you it was not packaged properly, and give you nothing! If you get them to pay , you'll be the first ever. sorry for the loss of you'r cue. But ups is a fing rip off, they collect ins. money and NEVER NEVER NEVER pay one.
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big daddys said:
anybody ever have to deal with u.p.s. claim dept.? i shipped the cue out overnight with it insured for $2500 to my customer in phoenix , az. it was the ebony , ivory, and snakewood cue that i showed you guys a couple of weeks ago. i am sick over this. any advice with how to deal with u.p.s. would be greatly appreciated. they are going to inspect it tommorrow. thanks in advance.
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Did you have at least 3" of bubble wrap or foam? I know UPS requires at least 3" of protection around what ever item is being shipped.
 
Do not settle with UPS for one dime less than insured for provided that is actually what you got for the cue. It is very important that the cutomer keep the bos and packing material. They will pay if you packed it right even though they will try to haggle. Here is a tip for all you cue guys. Put the cue in a PVC thin wall pipe inside the box. It will not get damaged and you won't have to pay the extra fee for having a round package. They broke a shaft that only went 40 miles. It is important that you can show the box was folded. Stress the point that the box was folded. Without 4 inches of padding they will try to get out of a dent, blaming it on packaging. But if they folded over the box to break it in half they look at that as more of their fault. I ship around 30 to 40 packages a week with them and rarely have to make a claim. But I hope my tips help you out.
Chris
www.cuesmith.com
www.internationalcuemakers.com
 
I bought a performax sander a few years ago and it was doa due to mishandling. Ups was pretty easy to deal with. I emailed pictures first and they came and picked up the crate and a few days later issued a check to the seller who refunded my money. That is my only ups claim expirence. Chris.
 
btw,,,what do you mean "broke"?

normally you can't break a cue unless you forcebly try!
 
ok first, i own a pool hall and all of my cues that i sell in my display case come from cuestix. they come in these tubes that are about 3/16" thick wall diameter. wrapped in bubble wrap. i packaged the cue the same way and had the u.p.s. store tape it up and asked if it was packaged o.k.when the cue arrived at the customers business, one end of the package was crushed, and the plastic cap was broken. now when he pulled the cue out, the opposite end of the cue was scrapped up and has red paint transfer in the scratches. the cue cracked in three places right above the handle in the forearm. the scratches were in the butt sleeve.the cue had to have come out from the discription i am recieving. my customer sent me some pics , but they were not very good ones. oh and i have a couple of these tubes here and i stood on one of them. it does not crush. it slightly compressed where my feet are , but not enough to do any damage and i weight 270 lbs. when i posted this i had just found out about it and didnt have all of the discription so i am sorry for just now getting the facts to you guys. well, ill find out more tommorrow. thanks for the support guys!
 
yup,,,,sounds like pics of the crushed tube should do the trick. there is such a thing as REASONABLE CARE and protection of a shipped product.
 
Ups

I worked at UPS for 7 years and am sure they will try to blame you but just raise hell and you'll probably get the money. During my 7 years I saw things broken that I would have never thought possible. The packages move on conveyor belts and some are 30 ft up. Packages get jammed around corners and pile up until someone unjams them or they bust lose. During that time they are falling off the belt onto concrete or getting twisted under the weight of 500 other packages. I suppose it's the same at Fedex and USPS too.
 
jayman said:
Remember where you heard it first, They will tell you it was not packaged properly, and give you nothing! If you get them to pay , you'll be the first ever. sorry for the loss of you'r cue. But ups is a fing rip off, they collect ins. money and NEVER NEVER NEVER pay one.
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I've had a UPS account for 10 years and have been shipping with them for 20 and in that time I've had to make three claims. Two for damage and one that never made it to it's destination. All three were packed according to UPS guidelines and had the proper insurance. Customer service was a pleasure to deal with and UPS made good on all three for the full insured price. I wish I could say the same for USPS and Fedx!

Paul
 
CamposCues said:
I worked at UPS for 7 years and am sure they will try to blame you but just raise hell and you'll probably get the money. During my 7 years I saw things broken that I would have never thought possible. The packages move on conveyor belts and some are 30 ft up. Packages get jammed around corners and pile up until someone unjams them or they bust lose. During that time they are falling off the belt onto concrete or getting twisted under the weight of 500 other packages. I suppose it's the same at Fedex and USPS too.
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OUCH!!!!!! i think i'm going to hand-deliver from now on.
 
> If you look around on the various guitar message boards,you will see all kinds of horror stories about packages being destroyed,and attempts by the shippers to get their claims. Imagine paying the insurance for a 6k Jackson one-off,something there is no chance of ever replacing,and having the box show up with an obvious footprint on top,that crushed the top of the case it was shipped in,and seeing the headstock totally splintered,and having UPS trying to get out of it for a mere 500 dollars. This would be like buying a Szamboti and having the shafts broken before you even get it,then the shipping company tries to give you 100 for it,but they want the cue after the claim. I guess things like this are the reason Evan from Schon says that when shipping cues to them for repairs,that you package it well enough to survive a collision with a forklift. Tommy D.
 
I see packages from all of the major carriers smashed, bent, broke open, and empty. Make sure that when you ship your cue, do not use those thin walled tubes they sell at USPS or the UPS stores. They are not worth it. Find a tube with at least a 1/4" wall thickness or if the cue is of significant value, buy a PVC tube and end caps at Menards, Home Depot, Lowes, etc and ship it that way. Heck, you'd only spend less than $5 on PVC which is less then you would get charged for the thin walled tubes.
 
ratcues said:
Carpet or paper stores.
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Exactly! I get mine at carpet right, probably a local chain, they give 'em for free to them it's waist. Some of those tubes are indeed 1/4 inch and you can jump up and down on them, they will not break. They are a bit heavy and tough to cut but well worth the effort, . I wrap the cue in enough bubble-wrap so that it just slides in, and add some silica gel packages to prevent condensation. The ends I tape up with a seperate piece of cardboard and decent tape.

gr. Dave
 
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