Streaming access problems
Dear Az carom forum members,
I will make a separate thread to address everyone who had trouble during this past week's stream.
I understand everyone's frustration. First of all, I will insure that no one who was not able to gain access gets cheated - the purpose of this venture was to share billiards, not rob people. I'm sorry to find out that anyone missed the stream, for whatever reason. It was an exciting event and while many people were able to access it without problems, I understand that the in-viewer pay-wall interface of the streaming service (daCast) was not uncomplicated - making it confusing for some of the subscribers to complete the transaction after their activation code was e-mailed to them. It required that you had to go back to THE CORRESPONDING PACKAGE WINDOW (be it FULL PKG, limited stream, or exhibition) to enter the appropriate code - many people returned to just any other window, only to be rejected.
I fielded dozens of calls at Carom Cafe all week long and got everyone working eventually. This was almost always the confusion.
Again, please know that anyone that experienced difficulty accessing the stream, will be made whole.
I encourage everyone to PM me your feedback (positive or negative) and e-mail address. If there was a problem with access, please be patient as I will investigate the issue with the streaming company and if you leave a phone number, I will call you back to discuss making you whole again.
-Ira
Dear Az carom forum members,
I will make a separate thread to address everyone who had trouble during this past week's stream.
I understand everyone's frustration. First of all, I will insure that no one who was not able to gain access gets cheated - the purpose of this venture was to share billiards, not rob people. I'm sorry to find out that anyone missed the stream, for whatever reason. It was an exciting event and while many people were able to access it without problems, I understand that the in-viewer pay-wall interface of the streaming service (daCast) was not uncomplicated - making it confusing for some of the subscribers to complete the transaction after their activation code was e-mailed to them. It required that you had to go back to THE CORRESPONDING PACKAGE WINDOW (be it FULL PKG, limited stream, or exhibition) to enter the appropriate code - many people returned to just any other window, only to be rejected.
I fielded dozens of calls at Carom Cafe all week long and got everyone working eventually. This was almost always the confusion.
Again, please know that anyone that experienced difficulty accessing the stream, will be made whole.
I encourage everyone to PM me your feedback (positive or negative) and e-mail address. If there was a problem with access, please be patient as I will investigate the issue with the streaming company and if you leave a phone number, I will call you back to discuss making you whole again.
-Ira