When is it safe to complain?

[RShellhouse]

Not picking on anyone in particular so I started the new thread but I have noticed a trend. Someone complains about lack of service, slow service, products not shipping on time, lack of communication etc and suddenly everyone jumps on them usually with the multitude of excuses , reasons, or well this isnt going to help your situation any posts.

So if I went into the car dealership and ordered a car and went to pick it up and it wasn't ready I would have the right to ***** or shop elsewhere. If I ordered a product from Amazon and it didn't ship in time I would be on the phone complaining.

Why the tendency to defend the seller and attack the customer? It doesn't matter if you are Joe Blow selling stuff on Ebay or a established business everyone should have a standard....

So chime in..

When do you think it is "ok" to publicly complain?

How many days without communication?

Let's set a standard and then expect everyone to live up to it...

and before I get flamed...I own a business that requires international shipping and receiving and am familiar with all the complications that can arise from a family owned small business.

R

 

[u12armresl]

I don't think that the sellers side is taken most of the time.

A few things to consider.

1) How long has the person selling been a member?
2) Does the seller have a long history of great sales, shipping within the limits they set, etc.
3) Is the buyer a constant complainer on threads and items bought?
4) Does the complaint appear to be valid, was the item not yet shipped, (if a cue) has production even begun) Is this just a case of someone saying 2-4 weeks for shipping and it's the 3rd week so the buyer is complaining that it's not there in 2 weeks.
5) Has anyone from the board seen the seller around (this goes to your comment about being sick, death, etc.
6) Have the payment requirements been met? Meaning, if a check was used, did the check clear the Seller's bank, if paypal, did the funds get deposited, Because you sent a check from California to Missouri on a Monday and it was received on a Thursday, doesn't mean the Seller can ship out the item. (why do you think everyone wants people to post for bets now, too many scammers)
7) Did the buyer receive the item and then decide it was something they didn't want, but in the sale it said NO REFUNDS AS IS.

All those things IMHO help determine if and when you can comment about things.

Past a certain point I think posters intentions are to hurt someones reputation as opposed to settle a sale. You know that General gets more views than sale, so you post in general with SCAMMER, BEWARE, THIEF, etc in the title, how does that help you get your matter settled any faster?

We've all dealt with difficult buyers and sellers, it's childish to start a thread and try to hurt their livelihood over one sale, especially when most posters start off their thread "Why would someone do this to me over a chalk holder" just think, they are asking the same question,

 

[TATE]

When do you think it is "ok" to publicly complain?

How many days without communication?

In my book, it should be a fairly major failure.

When you are certain the seller is aware of your situation, you've communicated the issues and your expectations, they have been given a reasonable chance to resolve the issue, is not in a dispute with you, and has not, or is not, expected to resolve the issue to your satisfaction.

There should be pre-payment involved and not just a promise or verbal agreement.

Chris