Tony Zinzola...

fourkingscues said:
I have never had any problem with Tony,,and every cue he has made for me hit very well,,as for this thead,,should not of been made,,you have a problem with someone you work it out like man between each other,as for if you not like the hit,,that is no reason to turn a cue,,unless it make a noise like it is broke,,it is your cue if you not like it sell it,,,!!

BR
Kenny
P.S.
no one is prefect if you claim to be you should be at god;s right hand
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OP did try to sell it here on AZ. Even willing to take a money loss on his original purchase price. OP never bugged Tony. OP trying to work it out on his own. Tony contacted buyer (op) and offered to replace cue. Fantastic offer on Tonys part. Due to long time and not much respose from cuemaker
OP brought matter to attention of forum asking for solutions to dealing with this issue. OP is frustrated and asking for help. I think this matter will get worked out to everyones satisfaction but is taking longer than hoped for by buyer. As far as keeping a cue that dosent hit right but not broke, there is not a man here on AZbilliards that is going to keep a cue if he dosent like how it hits. If it dont hit good, what good is it ?
 
I am sure this matter will get worked out,,but who is to judge what hit and does not hit good ,,not all cues play the same,,I am think your friend should buy cues already made so he can hit ball with it first,,even the same cue maker his cue maybe not hit the same,

Best of luck,,
Kenny
 
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There are many cue makers who would rather work with a customer who is unhappy with a cue, for whatever reason, than to have said customer tell people they were not happy with the cue....for whatever reason. That's called good customer service, and protecting one's reputation. Many makers have a clue the damage that a few bad reviews can do to potential future orders, and the short-term loss is over-shadowed by the potential long-term earnings.

Now, I worked in one of THE toughest fields in which to make the customer happy...the Billing Dept of a large multi-specialty physicians' clinic. Sick people are typically not happy people to begin with...when things go awry with their billing...well, it can get down right nasty. I found that if I actively listened and showed a genuine interest in offering whatever help I could....and not promise them the earth, the moon, and the sky...it instantly made them much, much happier. It came down to a very simple statement....."I will do whatever I can to help to resolve this issue for you, and if I cannot, then I will find someone who can perhaps offer further assistance to you...and if that doesn't work, then I have a list of other funding options to explore. We'll get it figured out." And I did everything I said I would.

Yeah...I have had a cue or two that didn't exactly knock my socks off in the hit department. I was fairly new to the whole custom cue thing at the time and just quietly took the hit, moved the cue, and moved on. The OP took the right route, IMHO, by contacting Tony. If you read the entire post you would have noticed where he stated that Tony agreed to replace the cue because it had been cored differently than those cues before, and he had neglected to test hit it before it left the shop. The OP is still waiting on the replacement.
 
Where is the cue now and what is the asking price..... i have a Zinzola cue and love it. Get back to me with specs and pics if possiable

Thanks
Chris
 
Really is to bad Mr. Zinzola is having tough issues right now with his cue deliveries and there really is no exscuse for it, that being said I do believe that Mr. Zinzola has the talent to become one of the next ELITE cue makers if he could just get these issues resolved..his talent is undeniable
 
blucollar said:
really is to bad mr. Zinzola is having tough issues right now with his cue deliveries and there really is no exscuse for it, that being said i do believe that mr. Zinzola has the talent to become one of the next elite cue makers if he could just get these issues resolved..his talent is undeniable
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too many if's
 
So after reading so many threads on problems and long waits with having a cue made I probably will never order a custom cue. I wiil buy production cues or customs that are already made.
 
measureman said:
So after reading so many threads on problems and long waits with having a cue made I probably will never order a custom cue. I wiil buy production cues or customs that are already made.
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You're letting a few spoiling apples ruin the entire apple cart....terribly unfair to the apple cart.

BTW...there have been 'issues' with production cue companies as well, so it's not just isolated to custom cue makers.
 
I sent Tony a deposit on a cue, I just wanted to give him some biz. I like to support cue makers.


I cant remember when it was-been a while 6 months or a year, hell i dont know when it was. I aint worried about it, tony seems stand up to me. I dont really like putting as big of a deposit down as I did, but he asked for it and I was cool with him. So the way i figure it is if I dont have a cue after 2 years then there is a issue.

His cues look good, I look forwards to getting it. What I dont understand is if he is having a hard time(as most of us seem to have) why wouldnt he be cranking out cues faster? I know there are limitations to how fast cues can be built, but I know if I was up against it and had skills like he does i'd find a way to overcome it and produce cues not be late with orders.

But thats his biz, tony has my $$$ and order I'm sure i'll get a great cue, i gave him lots of room to do what he wanted to as far as design. I wasnt to specific with it, I like his work and will let everyone know when it arrives.
 
I have 3 of Tony's cues and have never had any problems with him or his cues. I am sure he will work things out and you will be happy in the end.

Kevin
 
I think in Mr. Zinzolas case he is in a situation where he is watching his children and unable to get to work, As I stated before, there really is no excuse, especially when you have someones money but those like myself with small children are a bit more understanding, Tony has some money of mine and I have been waiting a bit but to his credit he does touch base with me every so often. I personally have never had a problem reaching him. Bottom line is I am sure he will correct things and come out with everyone happy though he may lose a few fans on the way. Sorry for the people who feel screwed but so far I am satisfied with Tony. I hope the OP of this thread and Mr. Z work it out
 
Im a huge fan of Mr Zinzola. His work is superb. I have yet to hit with one but, current looking to get one. Have every intention of hunting one down this coming weekend at SBE. My next choice is Mr. Nitti. which I have hit a couple with and are awesome. Got my Eye on a great one that I will pick up at SBE if my Zinzola Hunt fails.

After reading all this though I'm kinda skeptical on having a Zinzola made.
One thing that bothers me is that this thread has been up for while now and Mr Zinzola has yet to even respond. seems kinda wierd. I to am seperated work long hrs and have a small child. Makes getting things done very difficult. but, making a commitment should be honored. or at least keep intouch with the other party.

I have had 2 cues made 1 from Carolina Cues and one from Mike Webb. Both were straight up with me and my design. both kept in touch with me and Mike even went the extra mile of actually Calling me on the phone with updates and such instead of just an email. Made this build a touch more personal to me. Even sent me a few in progress pictures. Very impressed. and I'm currently in the process of having a 2nd made from him due to his superb customer service and great quality cue.

As far as I know Mr Chris Nitti is also another really easy going guys that keep to his word. I have never heard 1 complaint about him. So honestly really leaning toward the Nitti after all this. Even though Tony's Veneer and Ringwork make me Mezmorized everytime I see one of his cues. Just dont want issues.

Rob
 
Whu dont you email Tony through his website with any concerns you may have. Be has always been a pretty open dude with me on these threads as I have personally asked him about them. On another note Mr. Nittis cues are very good players and I have played with both makers cues. They play actually quite similar granyed they both have ivory joints and radial pins...Mr. Zinzola is currently building me a cue with a flat faced phenolic joint with brass southwest pin...cant wait to hit that cue
 
classiccues said:
Work it out like a man? It takes TWO to communicate. You know that Kenny. If you're leaving unanswered texts and phone messages what other recourse does one have but the forums? I like Tony, BUT business is business.

Unfortunately it comes to this.

Lets ask this question... How come I never see a cuemaker post a problem with a customer not paying for his cue? Or not answering e-mails?

JV
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most of cuemaker request a 50% deposit money...the product (cue) still on their hand...and 50% of price is enough already for bought a material to make a cue...if somehow the customer not pay the balance, a cuemaker can sell the cue for a 10-20% discount and he/she still got some profit...so why worry....
 
Soulcoma said:
Im a huge fan of Mr Zinzola. His work is superb. I have yet to hit with one but, current looking to get one. Have every intention of hunting one down this coming weekend at SBE. My next choice is Mr. Nitti. which I have hit a couple with and are awesome. Got my Eye on a great one that I will pick up at SBE if my Zinzola Hunt fails.

After reading all this though I'm kinda skeptical on having a Zinzola made.
One thing that bothers me is that this thread has been up for while now and Mr Zinzola has yet to even respond. seems kinda wierd. I to am seperated work long hrs and have a small child. Makes getting things done very difficult. but, making a commitment should be honored. or at least keep intouch with the other party.

I have had 2 cues made 1 from Carolina Cues and one from Mike Webb. Both were straight up with me and my design. both kept in touch with me and Mike even went the extra mile of actually Calling me on the phone with updates and such instead of just an email. Made this build a touch more personal to me. Even sent me a few in progress pictures. Very impressed. and I'm currently in the process of having a 2nd made from him due to his superb customer service and great quality cue.

As far as I know Mr Chris Nitti is also another really easy going guys that keep to his word. I have never heard 1 complaint about him. So honestly really leaning toward the Nitti after all this. Even though Tony's Veneer and Ringwork make me Mezmorized everytime I see one of his cues. Just dont want issues.

Rob
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Mike is the freakin' man. Period, end of story! Stick with the Webb's, you can't go wrong.
 
It does feel good just to get an email saying, "I haven't forgotten about you." I think customers at least deserve that. :sorry:
 
sengkun108 said:
most of cuemaker request a 50% deposit money...the product (cue) still on their hand...and 50% of price is enough already for bought a material to make a cue...if somehow the customer not pay the balance, a cuemaker can sell the cue for a 10-20% discount and he/she still got some profit...so why worry....
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I'm sorry....just have to step in here and say this is false. Most are 10-25% and under just about every conceivable circumstance that will cover the cost of materials and then some.

Personally, I would never order a cue from someone that required a 50% deposit, let alone a deposit at all. There are lots of fantastic cuemakers that don't require a deposit and are beyond reliable and communicative.
 
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