Horseshoe Casino/Cust. Service Room Reservations

[Island Drive]

I called three times, talked to three different people, and got the exact same dialogue from all three. They of course were very...Very....VERY apologetic every....Every...EVERY step of the way. Being nice is one thing when your in a customer service job....BUT apologizing every step of the conversation, when............ but I hung in there. I was talking to people that knew how to speak English, but had no clue how they really sounded to others when their dribble came out of their mouths.

Here's my beef....

I said this....''all I want is the TOTAL cost including the non-refundable room deposit, and what is the amount of the deposit.'' They never...Never...NEVER... GAVE ME A STRAIGHT ANSWER, none of those I talked too would give me my total cost, taxes/deposits/fees etc. they always beat around the bush. Because of this, and the winter and me NOT being unable to tell my partner what his end will be the trip is not going to happen. We've decided to fly somewhere warm and just enjoy the week in the sun/Miami.

 

[SLIM]

I called three times, talked to three different people, and got the exact same dialogue from all three. They of course were very...Very....VERY apologetic every....Every...EVERY step of the way. Being nice is one thing when your in a customer service job....BUT apologizing every step of the conversation, when............ but I hung in there. I was talking to people that knew how to speak English, but had no clue how they really sounded to others when their dribble came out of their mouths.

Here's my beef....

I said this....''all I want is the TOTAL cost including the non-refundable room deposit, and what is the amount of the deposit.'' They never...Never...NEVER... GAVE ME A STRAIGHT ANSWER, none of those I talked too would give me my total cost, taxes/deposits/fees etc. they always beat around the bush. Because of this, and the winter and me NOT being unable to tell my partner what his end will be the trip is not going to happen. We've decided to fly somewhere warm and just enjoy the week in the sun/Miami.

i have never had any hidden charges added to my bill at the casino during my derby stay.
they are not taking your credit card number over the phone this year so technicaly there is no non refundable deposit.
for the nine day stay it is $99.00 + tax per night.
what is your worry?

did you call: 1-877-462-7663 &ask for trey moreau at ext. 6429 as directed per the dcc website?

slim

 

[Island Drive]

i have never had any hidden charges added to my bill at the casino during my derby stay.
they are not taking your credit card number over the phone this year so technicaly there is no non refundable deposit.
for the nine day stay it is $99.00 + tax per night.
what is your worry?

did you call: 1-877-462-7663 &ask for trey moreau at ext. 6429 as directed per the dcc website?

slim

No worries I just couldn't get a STRAIGHT answer on the bottom line. I tried the room reservations number, to reserve a room Duh. The ph number was on the flyer. Seemed simple. I've been too a least a hundred events before this. Runaround for me doesn't get it/Period.

 

[SLIM]

No worries I just couldn't get a STRAIGHT answer on the bottom line. I tried the room reservations number, to reserve a room Duh. The ph number was on the flyer. Seemed simple. I've been too a least a hundred events before this. Runaround for me doesn't get it/Period.

not sure why you would attemt to insult the person giving you information.
call the number in my first post, talk to the guy i mentioned.
you will get all the information you are looking for.
slim