New OB shaft issue(s) - Seyberts or OB or me?

W

WillyCornbread

Break and One
Silver Member
Hi all - I just purchased a new OB 136 cue from Seyberts with a Classic + shaft. The brand new shaft has some areas where it looks like glue or something is coming out of a couple of seams, and I can even catch my fingernail in one of the grooves.

I wanted to get a few opinions since this is my first online cue purchase:

1) I'm not crazy for expecting a cue of this cost to be 100% free from this type of thing, am i - I just am not convinced this is only cosmetic?

2) I emailed pics to Seyberts and they told me they see "a lot" of OB shafts with this issue and that if I have a problem I should take it up with OB under warranty. This rubs me the wrong way since it's brand new - why should I spend this kind of money and then immediately have to deal with warranty and repairs, etc? Also, if they see a lot of these, shouldn't they be checking them before sending them out?

3) What would you do? Wait and see if the issue is more than cosmetic and handle under warranty at that time, handle it via OB warranty now, or send the whole thing back to Seyberts and start over with another retailer?

Thanks for your advice,

b

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Send it back to Seyberts and bring your money to another retailer. It's strange that you received such an answer, Seyberts is known to be one of the best customer service in market.
 
Cues

I would contact Royce at Ob cues ,
I wouldn't play with the cue until you do.
If your not happy with the cue I would ask for a full refund right away or another cue.


But I wouldn't wait.
 
I think Seybert's has a 30-day return policy. I'd give Seybert's a choice: they can either accept the cue as a return and refund my purchase, or they can act as my agent with the manufacturer.
 
Maybe your email just ended up going to someone who had their cheerios pee'd on that morning. Call Seyberts and ask again.
 
Thanks for weighing in, I've emailed Seyberts and told them that I would expect if they have "a lot" of these issues that they would check them before sending out to customers.

I also requested details on how to perform a full return / refund on the cue and will take my money to another retailer and perhaps another brand altogether.

I may reach out to Royce as well, as if I was OB I would want to know that one of my retailers are telling customers they see a lot of issues with one of the products. It is making me reconsider the OB brand - but I don't entirely trust the statement by Seyberts so I'm not sure what to do here...

Thanks again - b
 
Seyberts has good customer service, but two shafts I ordered from them had flaws and a cheap cue I got was warped. They changed the cue instantly, even sent out before I retuned mine and I don't really care about marks and stuff on shafts, but they seem to get a lot of the flawed shafts from companies. Either they get them slightly cheaper to make a bigger profit or they just have the luck of getting all the messed up ones.
 
So Seyberts emailed me back and told me that I must understand they are not the manufacturer, and that they have notified OB of this issue months ago and "assumed" it was fixed.

They will be processing my full return and refund, I must say I'm really disappointed, and a little scared off of OB - I guess back to researching a new cue and retailer :(

Thanks again for the replies.

b
 
Don't be scared off of OB. I and many others on this forum have had nothing but good experiences with OB. I'm sure if you contact them through this forum they will do everything in their power to rectify the issue.
 
I see two issues here.

1. That shafts should not gone through OB`s quality controll.
2. Seyberts should have rejected that shaft upon deliverey or certainly when the picking and shipping happened.
I hate buying things, waiting and looking forward to try my new XXXX i bought, to find out something is not as it should. Nothing pisses me off more.

Having said that, Royce from OB is on the forums and he`s service is stellar from what I have seen.
 
:slap:




And sometimes it's best to go to the small dealer where we check

everything before we ship it. Plus, you can get your best price

with the same warranty from the mom and pop dealer who struggle to compete.


:banghead:
 
Yeah I agree that Seyberts is being kinda douchy here. It's completely their job to check the products they sell. I also think OB should tighten up their quality control as there's been a few posts lately about this. With that said, I wouldn't stray away from OB. They are great products and have great customer service.

I've always had a little trick when ordering online. It's like when you grab yourself a fast food burger you should always change something (no mustard, add cheese, etc) that way they make you a fresh one instead of just grabbin the one that's been sitting there. With your online purchase just put a note on your order asking kindly that they check the product for defects before packaging it up. These cues are just sitting somewhere in a plastic sleeve. They get your order and pull one off the shelf without really looking at it. I try to avoid that by asking for once over.
 
I as well am surprised to hear this about Seyberts.

But things change, at one time they were a good retailer, perhaps now they have become too big to care about customer service.

This retailer should take responsibility and protect the customer.

It should be their responsibility to take it up with the manufacture, that is why they are a dealer - So yes, I would return the cue and take my business some place else.

As for OB - Quality control and quality issues in general are nothing new for this outfit.

If you get a 'good' shaft some people like them, but many have had these same type issues with OB in the past.

Good luck.
 
mortuarymike-nv said:
I would contact Royce at Ob cues ,
I wouldn't play with the cue until you do.
If your not happy with the cue I would ask for a full refund right away or another cue.


But I wouldn't wait.
Click to expand...

bdorman said:
I think Seybert's has a 30-day return policy. I'd give Seybert's a choice: they can either accept the cue as a return and refund my purchase, or they can act as my agent with the manufacturer.
Click to expand...

WoodyMPW said:
Maybe your email just ended up going to someone who had their cheerios pee'd on that morning. Call Seyberts and ask again.
Click to expand...

Seyberts is as 1st class and reputable as it gets. And OB stands behind their products 100%.
A simple call to OB and they would have handled it with pleasure. In the end you will get a new shaft or 100% refund. That's good recourse regardless. I did get a cue from OB and did not like the finish. Seyberts and OB were quite accommodating. I took a refund. Get a new shaft or refund and move on.
 
GoldCrown said:
Seyberts is as 1st class and reputable as it gets. And OB stands behind their products 100%.
A simple call to OB and they would have handled it with pleasure. In the end you will get a new shaft or 100% refund. That's good recourse regardless. I did get a cue from OB and did not like the finish. Seyberts and OB were quite accommodating. I took a refund. Get a new shaft or refund and move on.
Click to expand...

I asked Seyberts for a new shaft and was told to take it up with OB via warranty. I will be doing a full refund / return, unless I can just get a new shaft right from OB - which I'm looking into.

Thanks for the advice -

b
 
WillyCornbread said:
I asked Seyberts for a new shaft and was told to take it up with OB via warranty. I will be doing a full refund / return, unless I can just get a new shaft right from OB - which I'm looking into.

Thanks for the advice -

b
Click to expand...

If that's the case then Seyberts is putting the blame on OB quality control.

Why would they receive the shaft from OB then and pass it to a customer is my question?
 
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Honestly I'm not surprised about the push back. I exchanged a classic Pro a few years ago due to gaps in the seams. Seyberts has a 60 day return policy on chalked cues which is really generous though. I don't think Seyberts deferring the issue to OB directly is that bad considering how good OB's customer service is. If they deferred to a company with horrible CS vs handing it themselves that would be different IMO.

Sent from my HTCONE using Tapatalk
 
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