I would disagree greatly with some of youre statements as to the quality even being close to the german made cases as i found out !!!! Leather was very thin and didnt wear or hold up to everyday use and also the biggest problem was the very, very thin hard plastic tubing they used in the cue holding tubes that broke frequently.... My case went to Jon directly 2 times and each time came back worse or with a different problem everytime...... Now thats great customer service to someone whos becoming a distributor of his products??????? I liked Jon from the start and dont have anything bad to say about him but to say the quality of his Tiawanese cases against the "ORIGINAL" German made cases would be a gross misconception in my eyes......... Hell i have a friend i sold one of his cases to that uses it frequently and pretty much has the case duck taped together so his cues dont fall out ......... In my eyes i would rather pay 400.00 for a geat made case that will last than 100.00 for a case that doesnt last 1 year, in other words you pay for what you get!!!!!!
I don't know who you are. But I doubt that your story is correct. If your case was in my hands then it would have been returned in working condition or I would have replaced it.
These one sided stories can really suck. I am definitely guilty of holding onto cases longer than I should but I am not guilty of sending out defective cases when I have them to fix.
About the only issue that has ever come up which resulted in a repaired case coming back was a zipper repair that worked perfectly after I used the pliers to adjust the slider and when the customer got it the zipper stopped working again. Other than that I can't recall any situation where a case sent in for a warranty claim that was granted was returned in the same defective state that it was received in.
However if I am apprised of the details then I could it see it from our side and figure out what the issue, if any, was.