There's a part of me that gets what you're saying. But I ask you this, what's the difference between people getting on a list to get their cue(s) every year so they can sell them versus a dealer with a storefront or website? Southwest has developed a de facto distribution network of everyday folks. And it works beautifully for them. They make a fair margin on their product and the buyer (who is taking every bit of the financial risk as well as do the advertising, sifting through tire kickers, packaging, shipping, and dealing with scammers) most likely makes a little if/when they sell the cue to the "end user" who wants the cue right now.
Let's look at a hypothetical situation. Let's imagine that 20 years ago Southwest decided they weren't going to allow any more names on their list. And when they finally fill the last person's order, they'll just auction off every cue they make. I think they'd do alright at first. But I also think that it wouldn't be that long before people would complain about that sales format too. And the magic would be gone. But, as it stands, most people who are around when they finally get that call or email are going to design and buy their cue because it's not every day you get to buy a Southwest directly from Laurie. And for the people who aren't around, can't afford it, or don't want it... There's always somebody next in line. I wish I had a business with that problem.
For what it's worth, I've never owned a Southwest, I'm not on the list, and I probably never will own one. I think they're sweet cues but I thankfully got to the point where I realized a nice cue would only help my game so much. So unless something really nice just falls into my lap one day, I'm done buying cues. But it boggles my mind to see people rip on a family run business with a sterling reputation in the our wonderful little world of pool. And it IS little. I mean, you're more likely to see cornhole on TV than pool, which a sentence I never thought I'd be able to say truthfully.