Search results

Lol, I totally hear you on the metal casting sticking up. I had to get them to redo them to be as flush as possible. I think if I knew how to, I would take the rails off and readjust. But I don’t have that much knowledge on pool tables. Can’t rest my pool cue and take a shot, risk scratching...

So they finally came out to level the table, tighten the bolts, made sure it was good to play on again. Even the installers were surprised how bad the table was Unleveled. I’m glad it’s back to playing conditions. I still have a claim with BBB for replacing my felt+install. Johnson said they...

Usually 4-5 days between emails. I don’t want to keep bothering them, but enough to let them know I’m still waiting.

So, I spoke with a Trent from Toledo, he was able to get in contact with John Azzato. The regional sales manager for Brunswick. He has reached out to Johnson’s Fitness to speak to a manager there. I still have not heard back from a Kimberly from Brunswick, or Karin from Johnson Fitness...

So, I emailed Brunswick directly. I was surprised to how fast they responded. I told them exactly what I've posted here. Table issues, Johnson Fitness, etc.. Kim at Brusnwick said she will reach out to K. at Johnson to get the issues fixed. "K. Leker Thank you, I will be happy to reach out...

See from pix #2 and #4, When the guys tried to adjust the felt after they redid the seams for the slate, they pulled it so tight that it doesn't hug the curve of the pockets. where the curve is, its very tight with space between the felt and slate... The more pix I take of the the table, the...

Here are some pix, One is from a corner pocket that looks like it was glued to keep the rubber in place. Sloppy work which got on my felt...

Yes, this was a brand new table. Paid $10,500 + $350 for the Simnonis cloth. When the second set of guys came out, two of them, they took the felt off, re-did the seams where the slate met. Before when shooting, you can see the ball skip over the joints where he put bondo. He did remove the...

Thanks for the quick reply and useful information. I will be reaching out to some of the other vendors. Will also be leaving JT bad reviews for future customers. Will also be reaching out to BBB to let them know how this was handled.

So, are you saying, just wait for Johnson Fitness to get back to me? Looks like she's waiting to hear back from Brunswick before she'll offer her guys to come out. Is there another local guy that might be able to help if JF decides its not worth their time? Thanks,

I'm also still waiting to hear back from John Burns. I called, left a message and text him. I have not hear anything back from him, yet.

So below is what I got from Johnson Fitness... Think she is implying that I moved this 1200lb table in my basement and they state bolts came loose. If the bolts were there in the beginning, would the dust be absent where the bolts made contact with the slate? But from my pictures, there's...

Oh, I totally agree with. I’ve played on GC all my life. Played Diamonds too at the local pool hall. I still prefer the GC. Definitely not giving up, just want it done right. Still waiting to hear back from John Burns.

I hear you loud and clear there and totally agree. Hopefully this will be the last time. I believe in taking pride of your work. Which this is a good example of what not to do. I will continue to keep emailing and texting them daily u til they can resolve this. BBB would be the last resort...

I do appreciate everyone’s time I’m reading and giving advice. I will keep everyone posted to if and when they decide to come fix it. Hopefully sooner than later...

See, the bolt support not even touching the slate.

Some pix, finally figured how to post pix.

10-4, they just texted me telling me they’re waiting for the Regional manager to reply back to them. So standing by...

I texted John Burns this morning but haven’t heard anything back. I would like to get it done right.

Wow, I’m honored. The king himself... :eek: