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Hit a stand still again...no contact or phone calls being returned. :mad: Feel like I am banging my head into a wall.:eek: I have to say that dealing with Steepleton's Billards has personally been MY worst customer service/product experience thus far in life. Maybe call the BBB of Kentucky?

Lame "if anyone has a problem i want them to contact me." ~ Huffcues Post up a valid phone number and address if you really want people to contact you. Also at this point maybe a photo of your current driver's license. I personally don't believe you really want to be contacted, continue to...

Solartje - You can buy replacement foam for most cases of that type either in a solid sheet, or in what is called pick-n-pluck foam. Where the sheet of foam is made up of cubes that you pull out to form what shape you want. Almost every case I have ever seen the foam comes uncut, unformed...

Queen's Gambit is good, although I haven't read it in years. Here is a link to some interviews with the man himself. http://wiredforbooks.org/waltertevis/ Walter had a fairly difficult early childhood, he was a bit on what I would call the "tortured" side. It comes through in his writing...

F.E. was a compilation of all sorts of individuals that Walter heard about and some he met. Including Eddie Parker/Toby Kavanaugh/Rags Fitzpatrick/and an old hustler that went by the name of "Fox". His story wasn't originally a novel it was a short story, which he was later encouraged to turn...

I used to ship mine in one of these. These things are HEAVY DUTY. http://www.swps.com/1742ricawifo.html Friend of mine turned me onto them, he demonstrated how sturdy they were by putting 3 cues in it and backing over the case with his jeep. Thought it was a bit silly but made an...

"OK HERE WE HAVE A ONE OF A KIND 1O POCKET POOL TABLE. THERE ARE ONLY 40 OF THESE IN THE WORLD" I thought the first two sentences were funny. :p

Actually the event COULD be sold out. Sold out means there are no tickets left for sale! It does not mean that there are no tickets left. Just that there aren't any for SALE. Common marketing ploy, often used by new acts to promote themselves in later press releases. "sold out" is NOT the...

Made some progress, finally got to talk with the owner/gm of the local store. He is calling the factory to get me new rails. May take a week or so for them to arrive. I was never able to connect with anyone at the head office, they never responded to a single email. Little upset about...

Still no response from the manufacturer! I also have had no luck speaking with anyone in authority from the local dealer. I know there has been a holiday in my time frame, but come on...over a week to return a call or respond to an email.

Well, that would certainly save on the overhead.

Well so far I have sent two emails direct to the manufacturer first on the 18th and another one yesterday expressing my concerns and explaining what is going on with my table. So far they have gone unanswered. :confused: This morning I called the local retailer where it was purchased to...

It appears so. When they installed everything it went together just fine. Until they went to attach the bolts from the underside of the table thru the slate into the bottom of the rails. Then they were like, "oppps...something isn't right....no problem we will just drill new holes and it will...

46" give or take 1/16''

Will have it posted in just a minute. http://www.geocities.com/rackboye/slate.jpg

DOH! :eek: Can you tell me how you know? Also maybe give me the dimensions so I can measure the slate while I have the rails off? Please. I just measured the outside dimensions of my slate it is 53"x99" with no rails on it.

Oversized 8 ft. 46"92" Nice guess :)

Here are some photos of what they did to move the discs when they ones from the factory didn't line up with the slate. Upon inspection I found some of the disc things are NOT flush to the wood surface. Some are below and some are above.