Glen (RealKingCobra) recently spent 6 days working his magic on my table. While the table turned out absolutely amazing, that's not what this thread is about. If you do a search, you'll find hundreds of pictures of Glen's work and a ton of threads about how great tables play after he touches them. Seems that every time he visits someone, they do a big write up showing before and after pictures and heaping praise on Glen's ability to transform broken down, used up tables into top notch equipment.
What you don't often read about is the character Glen possesses and the respect that he shows to his customers and their homes. It doesn't take more than about a minute on the phone with Glen to realize that he's an incredibly trust worthy person. On the day he arrived at my home, we spent a few minutes looking over my table, then I had to head off to work. Without hesitation, I paid him in full before he ever touched the table and handed him my garage door opener so he could come and go as he pleased while I was at work.
During the 6 days he was at my house, it seemed like Glen's phone never stopped ringing. There were calls from other mechanics, customers with a table in their home, room owners, etc.,. It didn't matter who the caller was, each person was treated the same. Glen gave them his full attention and never told them he was busy or tried to hurry them off the phone. On Friday, I called Glen and told him that my friend who originally installed the table for me wanted to meet him but that I understood if he didn't have time. Glen spent over 2 hours with him showing and explaining what he was doing to my rails, giving him tips and advice, and answering questions.
Over the weekend, I finally got a chance to spend a big chunk of time watching and talking to Glen. I've spent years building and working on guns and I know how distracting it can be to have a customer standing over you while you're working so I tried to stay out of the way. It'd have been easy for Glen to let me do that, but he encouraged me to ask questions. When I thanked him for basically letting me get in the way, he thanked me for wanting to learn.
By Tuesday, my garage (which had basically been converted into a wood shop) was full of saw dust from all of the rail work and I knew there were several bolt holes that needed to be re-drilled in the slate down in the basement. I made it clear to Glen that I didn't need the garage or the basement to be be cleaned up and that I'd planned to take care of both after he left. Since I knew he'd be gone by the time I got home from work that night, I thanked him again for the hard work and headed out. When I got home Tuesday night, I found that both the garage and the basement were literally cleaner than before Glen arrived.
So once again, thank you, Glen! It was a pleasure talking to you about pool tables and about life. You are a genuine person, a hard worker, a craftsman, an artist, and a perfectionist. You are welcome back in my home any time and you have my phone number if there's ever anything I can do to help you out.
What you don't often read about is the character Glen possesses and the respect that he shows to his customers and their homes. It doesn't take more than about a minute on the phone with Glen to realize that he's an incredibly trust worthy person. On the day he arrived at my home, we spent a few minutes looking over my table, then I had to head off to work. Without hesitation, I paid him in full before he ever touched the table and handed him my garage door opener so he could come and go as he pleased while I was at work.
During the 6 days he was at my house, it seemed like Glen's phone never stopped ringing. There were calls from other mechanics, customers with a table in their home, room owners, etc.,. It didn't matter who the caller was, each person was treated the same. Glen gave them his full attention and never told them he was busy or tried to hurry them off the phone. On Friday, I called Glen and told him that my friend who originally installed the table for me wanted to meet him but that I understood if he didn't have time. Glen spent over 2 hours with him showing and explaining what he was doing to my rails, giving him tips and advice, and answering questions.
Over the weekend, I finally got a chance to spend a big chunk of time watching and talking to Glen. I've spent years building and working on guns and I know how distracting it can be to have a customer standing over you while you're working so I tried to stay out of the way. It'd have been easy for Glen to let me do that, but he encouraged me to ask questions. When I thanked him for basically letting me get in the way, he thanked me for wanting to learn.
By Tuesday, my garage (which had basically been converted into a wood shop) was full of saw dust from all of the rail work and I knew there were several bolt holes that needed to be re-drilled in the slate down in the basement. I made it clear to Glen that I didn't need the garage or the basement to be be cleaned up and that I'd planned to take care of both after he left. Since I knew he'd be gone by the time I got home from work that night, I thanked him again for the hard work and headed out. When I got home Tuesday night, I found that both the garage and the basement were literally cleaner than before Glen arrived.
So once again, thank you, Glen! It was a pleasure talking to you about pool tables and about life. You are a genuine person, a hard worker, a craftsman, an artist, and a perfectionist. You are welcome back in my home any time and you have my phone number if there's ever anything I can do to help you out.