Nice...and your mention of Joe Gold too...
Warpage is something that worries us all, I talked to a big time collector, had a 5-6K cue in his collection, not played with for a decade, stored properly, in a case and controlled environment...and it was warped (well just one shaft) anyway...wood is natural and it is NOT ALWAYS the customer's fault, the great cuemakers out there will do their best to not only season out the lumber and to cut it down properly to minimize the potential of warpage and maximize stability, BUT it is the greats that select the right wood from the start to work with too.
1. I've never been terribly diplomatic, but maybe this time
2. Yes it isn't always the customer's fault...stuff happens. The article was to reinforce the fact that mistreatment typically gets punished..