bad experience with platinum billiards

[nick55]

i like doug's idea and i'll do it either today or tomorrow. i'm probably going to try to find some books or something so i'll post another thread asking for some suggestions.

 

[nick55]

just thought i should update this, its been a while but i went ahead and ordered again from platinum billiards and had a much better transaction. communication was great and the items were shipped the very next day. items were recieved and everything went smoothly. thanks to platinum billiards for the great transaction.

 

[shanesinnott]

just thought i should update this, its been a while but i went ahead and ordered again from platinum billiards and had a much better transaction. communication was great and the items were shipped the very next day. items were recieved and everything went smoothly. thanks to platinum billiards for the great transaction.

Nick,

I am glad to hear that you gave us another chance and I am happy that we didn't screw up this time!

Please let me know if you ever need anything else.

 

[masonh]

Nick,

I am very sorry that you had a bad experience with us.

Your order was delayed due to the July 4th holiday as I was off from July 3rd to the 7th and then your order shipped on the 8th (all this would have been avoided if we had shipped it on July 1st or 2nd but unfortunately we were backed up with orders at the start of July and never got it out until after the holiday)

I have been behind on voicemails and emails and did not get around to responding to your call on the 10th or the email you sent on Friday the 11th. However I did see this post and wanted to respond here.

I apologize again for the fact the you had a bad experience and I understand your decision to not use our site again.

I would however like to say that I have just refunded your full purchase price including shipping of $40.32 and for you to please keep the items you received with my compliments.

Please let me know if I can do anything else for you.

Regards,

Shane Sinnott
www.platinumbilliards.com

wow,that would earn my loyalty for life.very professional.

 

[nick55]

yea it has earned some loyalty with me and i'm sure others on this site after reading, which is why i wanted to make sure i posted this update to let everyone know not only did shane make it right the first time, he made sure it went smoothly from the start on my second order.

seems like an honest guy, i wouldnt hesitate to order from him again.

 

[Fatboy]

on june 30 i ordered joe's racking secrets dvds with 2-3 day shipping. on july 9th i emailed the contact us page about not receiving the order with no response. On the 10th i called the 1 888 number with no answer and left a message, again no response. on the 11th i replied to the email that is sent out as an order confirmation as a last result though i figured this was an automatic process and probably wouldnt be an email to respond to. i never received an email or call from them about why the order was late or if it was even coming. maybe they knew it was almost there but i would have appreciated some response or explanation about why i paid for 2-3 day express shipping and didnt receive the package for 12 days. this is my first experience with this website but with all of the websites out there i will not be using this one again.

just thought i would let people know my experience if you have had good ones or are in some way affiliated with this company i mean no disrespect and i hope others have better experiences with them than i have.

You know I had the exact thing happen with them on the exact dates, I didnt say anything until know because it was a large order, I ordered 9 Szams, 4 Bushkas and 3 pieces of tan Master Chalk to test hit them with. I sincerly hope they fufill my order like they did yours, on their nickle. Thats great customer service!! :smile: I'll post a report on how good the cues play, I'm sure it was just a mix up.

 

[shanesinnott]

You know I had the exact thing happen with them on the exact dates, I didnt say anything until know because it was a large order, I ordered 9 Szams, 4 Bushkas and 3 pieces of tan Master Chalk to test hit them with. I sincerly hope they fufill my order like they did yours, on their nickle. Thats great customer service!! :smile: I'll post a report on how good the cues play, I'm sure it was just a mix up.

Fatboy,

Yes, I am very sorry about that. Please keep all the cues with my compliments and I wired your money to some friends in Chicago and they said that they are mailing your refund check by Fedex, it should arrive any day...promise, if it doesn't I am sure the issue is with Fedex but it will get there eventually, just wait in your driveway for the Fedex truck to show up, they should be there any day now If for some reason it doesn't show up, we will start making payments. How does $20 a month sound? :wink: