they did repeat my order
They did repeat my order. However I didn't insist on them repeating the item number every time and they didn't repeat the item number ever time. I have made it plain in earlier posts that item numbers were the issue. I also made plain that I called Atlas several days after the order. "Several days" isn't over ten. I have also made very plain what I wanted.
When I have to send something back to someone because of their mistake, it should be on their dime. I have already paid to ship their mistake once, why should I be paying to ship it twice?
Crap happens. Chris Hightower's Cuesmith Deluxe arrived here with a badly bent motor flange and packing in places indicating that it had spent at least part of the trip upside down. I made Chris aware of this, repaired the damage, and went on about my business. Had the machine had other obvious problems I would indeed have expected Chris to pay for return shipping. Recently an order from Cue Components had less than half the ivory I ordered. Joe and I corrected the problem with no issues. Plain and simple when my suppliers make mistakes or have problems not of my doing I expect them to take responsibility for the problem just like I always have when I, or anyone who's actions I am ultimately responsible for, fails to take care of my customers.
It is people like you that keep dragging me back into discussion about Atlas and their behavior. I would have made one post and been done with it. To the best of my knowledge Atlas Billiards is a large outfit and I won't be dealing with that person on a regular basis so I will dot my "I"s and cross my "T"s, insist that they do the same, and deal with Atlas again when I need to. If another order comes in this fouled up I will simply retape and ship back the entire order and write off Atlas unless they are the sole supplier of an item I need.
Some humor didn't work when talking about Atlas so I have been more blunt. They shipped the most cobbled up order I have gotten in many years. It was so messed up it became funny as I unpacked it. When I called to correct the major issue the person on the other end of the phone made several false statements including that I had thirty days to correct it. Messing with this fouled up mickey mouse order is not the major priority in my world. Ten days probably has indeed expired now. It was nowhere close to that point when I contacted Atlas.
I have repeated this backwards, forwards, and sideways. I really don't know how to make it any plainer to those that keep questioning my dealings with Atlas. Anyone here have a specialty flute from Atlas with something other than three flutes? Anyone want to bet large sums that I don't have two four flute specialty taps from Atlas? The false statements and the silliness about it depending on which route I took correcting the fouled up order would determine if Atlas paid return shipping or not when their rep suggested both options are my bones of contention with Atlas. The original foul up wasn't a big deal.
Hu
PrimoCues said:
What do you really want? Do you believe that sometimes mistakes can happen? As for paying the shipping, I think you may have been past the 10 day mark. Find out if it's 10 days past the ship date or the arrival date. You said:
"The next time I need to order from Atlas I will make the person on the other end verify item numbers on every piece. I did on most this last time but I'll try again since it is hard to be in this business and not deal with Atlas. I hate not dealing with the primary supplier of an item when I can deal with them." They have always recapped my orders. One might think that is how they do business. So for you having to "make the person...", that won't be an issue. If you're that unhappy after this (what appears to be) one incident, then seek someone else. Start another threat entitled, "If not Atlas, then who?". It's easier than insulting the people who help most of us on a weekly, daily, or a whenever basis.
