Brianna Ring Cutter: Junk!!
- Thread starter carguy
- Start date
Brianna
I've always been pleased with Brianna. Rather than just calling something junk, why not critique what was wrong or what could be better about the product????
I've always been pleased with Brianna. Rather than just calling something junk, why not critique what was wrong or what could be better about the product????
Brianna
Look, I'm not saying the guy's born bad. But what he sent me....well, the workmanship's terrible, and it doesn't work. Everything takes forever on his end. When I asked for a refund, his only response was "return it, I'll send you another".The unit I returned came back to me as "unclaimed". The replacement unit looked slightly better but performed even worse. And they are not responding. I ask you....what's to like? Imean, I just want to make pool cues!bob_bushka said:
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Still No Response From Brianna
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Well, I've still received no response from Lee Malakoff at Brianna concerning my refund for the non functional ring cutter he sold me, and I am not feeling too good about it. I don't post much here; I mainly listen to those who know much more about cues than me, and I don't want to be perceived as a fount of negativity. But I feel that Brianna, an advertiser here on AZ, has ripped me off by sending me an undeveloped, non functional tool in exchange for $200 of my hard earned money. There's no excuse for this sort of conduct. Perhaps I'm new or perhaps just lucky but I have never received a screwing like this from another soul in this industry. I guess I will have to take more drastic measures to recover the $200 which he has cheated me for. It will not make me feel good, it will not make Lee Malakoff feel good, and it gives the sport and the industry a black eye.
So AZers, be warned: If my experience is any example, Lee Malakoff of Brianna is not to be trusted for doing business in a fair, businesslike way.
I originally posted on the Main Forum, but I feel the discussion is perhaps more appropriately aimed at cuemakers and repair people, so I'm going to switch further discussion to the Cue Machinery forum.
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Well, I've still received no response from Lee Malakoff at Brianna concerning my refund for the non functional ring cutter he sold me, and I am not feeling too good about it. I don't post much here; I mainly listen to those who know much more about cues than me, and I don't want to be perceived as a fount of negativity. But I feel that Brianna, an advertiser here on AZ, has ripped me off by sending me an undeveloped, non functional tool in exchange for $200 of my hard earned money. There's no excuse for this sort of conduct. Perhaps I'm new or perhaps just lucky but I have never received a screwing like this from another soul in this industry. I guess I will have to take more drastic measures to recover the $200 which he has cheated me for. It will not make me feel good, it will not make Lee Malakoff feel good, and it gives the sport and the industry a black eye.
So AZers, be warned: If my experience is any example, Lee Malakoff of Brianna is not to be trusted for doing business in a fair, businesslike way.
I originally posted on the Main Forum, but I feel the discussion is perhaps more appropriately aimed at cuemakers and repair people, so I'm going to switch further discussion to the Cue Machinery forum.
Nope never read it as I picked up the thread under cue machinery
Please use the search function for "Tool for cutting rings" to see what they offered for sale and please search for "Brianna Products ring cutter: Junk" for a full description of the bad experience I am having with them.bob_bushka said:
To all: I apologize for splitting this discussion between this forum and the main forum. I'm new at this and realise now that this is the more appropriate place. So sorry.
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letter we sent after recieving nasty emails
Dear Mr. Snyder,
I spoke with Mr. Malakoff this evening on the subject of refunding you the money for the ring cutter He is not at this time nor any time in the future willing to do this. The threats you made in the last e-mail do not alter his decision in any way. Mr. Malakoff has been doing business since 1988 and has great reputation in the billiards industry. Your threats serve no purpose to him. The ring cutter that he sent you the first time was fine, in perfect working order. This is the one that he was using at the time that you ordered. You stated that it took forever for you to receive it, yet you were told that it was in production and there would be a wait for it. After your dislike for the first one you were given a new one that had a selection of power levels, as you desired. Now you are making statements on the internet and making claims about the product that you paid for, and received. It is a very useful tool when used correctly. This is what Mr. Malakoff uses himself in his shop daily. I know this, as I have seen him use it with wonderful results every time. He has sold more than twelve people the exact same cutter units with compliments on them. Concerning the shafts, you were refunded the difference between what was sent and what you ordered long ago. As far as the sale of ring cutter is concerned, you received what you ordered in perfect working condition, as it was brand new ... twice. I am sorry you feel troubled in some way, perhaps it’s inexperience with that tool and how to master it, but Mr. Malakoff has completed his dealings with you.
Have a good day,
Tammy
Dear Mr. Snyder,
I spoke with Mr. Malakoff this evening on the subject of refunding you the money for the ring cutter He is not at this time nor any time in the future willing to do this. The threats you made in the last e-mail do not alter his decision in any way. Mr. Malakoff has been doing business since 1988 and has great reputation in the billiards industry. Your threats serve no purpose to him. The ring cutter that he sent you the first time was fine, in perfect working order. This is the one that he was using at the time that you ordered. You stated that it took forever for you to receive it, yet you were told that it was in production and there would be a wait for it. After your dislike for the first one you were given a new one that had a selection of power levels, as you desired. Now you are making statements on the internet and making claims about the product that you paid for, and received. It is a very useful tool when used correctly. This is what Mr. Malakoff uses himself in his shop daily. I know this, as I have seen him use it with wonderful results every time. He has sold more than twelve people the exact same cutter units with compliments on them. Concerning the shafts, you were refunded the difference between what was sent and what you ordered long ago. As far as the sale of ring cutter is concerned, you received what you ordered in perfect working condition, as it was brand new ... twice. I am sorry you feel troubled in some way, perhaps it’s inexperience with that tool and how to master it, but Mr. Malakoff has completed his dealings with you.
Have a good day,
Tammy
Dear Mr. Snyder,carguy said:
I spoke with Mr. Malakoff this evening on the subject of refunding you the money for the ring cutter He is not at this time nor any time in the future willing to do this. The threats you made in the last e-mail do not alter his decision in any way. Mr. Malakoff has been doing business since 1988 and has great reputation in the billiards industry. Your threats serve no purpose to him. The ring cutter that he sent you the first time was fine, in perfect working order. This is the one that he was using at the time that you ordered. You stated that it took forever for you to receive it, yet you were told that it was in production and there would be a wait for it. After your dislike for the first one you were given a new one that had a selection of power levels, as you desired. Now you are making statements on the internet and making claims about the product that you paid for, and received. It is a very useful tool when used correctly. This is what Mr. Malakoff uses himself in his shop daily. I know this, as I have seen him use it with wonderful results every time. He has sold more than twelve people the exact same cutter units with compliments on them. Concerning the shafts, you were refunded the difference between what was sent and what you ordered long ago. As far as the sale of ring cutter is concerned, you received what you ordered in perfect working condition, as it was brand new ... twice. I am sorry you feel troubled in some way, perhaps it’s inexperience with that tool and how to master it, but Mr. Malakoff has completed his dealings with you.
Have a good day,
Tammy
Another losser this sports got enough
who are you ? ive been in the business for almost 30 years that speaks for its self what have you ever done in the billiards industry or for it accept run your mouth and not even be able to back it up im at every major tournament donating cues and rasing money and helping the industry
again what can you say for yourself not much thats for sure its poeple like you that ruin this sport and everything about it. you have have something to say my address is on my website come on down sometime id be glad to see you and settel the matter with you.
you make an of the wall statement dont even bother to say anything but bad thingsAdonisy said:I bought items from him 2 times...
I can say ... do not business with him....
he can not trust....
who are you ? ive been in the business for almost 30 years that speaks for its self what have you ever done in the billiards industry or for it accept run your mouth and not even be able to back it up im at every major tournament donating cues and rasing money and helping the industry
again what can you say for yourself not much thats for sure its poeple like you that ruin this sport and everything about it. you have have something to say my address is on my website come on down sometime id be glad to see you and settel the matter with you.
Dear Mr. Snyder,carguy said:
I spoke with Mr. Malakoff this evening on the subject of refunding you the money for the ring cutter He is not at this time nor any time in the future willing to do this. The threats you made in the last e-mail do not alter his decision in any way. Mr. Malakoff has been doing business since 1988 and has great reputation in the billiards industry. Your threats serve no purpose to him. The ring cutter that he sent you the first time was fine, in perfect working order. This is the one that he was using at the time that you ordered. You stated that it took forever for you to receive it, yet you were told that it was in production and there would be a wait for it. After your dislike for the first one you were given a new one that had a selection of power levels, as you desired. Now you are making statements on the internet and making claims about the product that you paid for, and received. It is a very useful tool when used correctly. This is what Mr. Malakoff uses himself in his shop daily. I know this, as I have seen him use it with wonderful results every time. He has sold more than twelve people the exact same cutter units with compliments on them. Concerning the shafts, you were refunded the difference between what was sent and what you ordered long ago. As far as the sale of ring cutter is concerned, you received what you ordered in perfect working condition, as it was brand new ... twice. I am sorry you feel troubled in some way, perhaps it’s inexperience with that tool and how to master it, but Mr. Malakoff has completed his dealings with you.
Have a good day,
Tammy
Dear Mr. Snyder,carguy said:
I spoke with Mr. Malakoff this evening on the subject of refunding you the money for the ring cutter He is not at this time nor any time in the future willing to do this. The threats you made in the last e-mail do not alter his decision in any way. Mr. Malakoff has been doing business since 1988 and has great reputation in the billiards industry. Your threats serve no purpose to him. The ring cutter that he sent you the first time was fine, in perfect working order. This is the one that he was using at the time that you ordered. You stated that it took forever for you to receive it, yet you were told that it was in production and there would be a wait for it. After your dislike for the first one you were given a new one that had a selection of power levels, as you desired. Now you are making statements on the internet and making claims about the product that you paid for, and received. It is a very useful tool when used correctly. This is what Mr. Malakoff uses himself in his shop daily. I know this, as I have seen him use it with wonderful results every time. He has sold more than twelve people the exact same cutter units with compliments on them. Concerning the shafts, you were refunded the difference between what was sent and what you ordered long ago. As far as the sale of ring cutter is concerned, you received what you ordered in perfect working condition, as it was brand new ... twice. I am sorry you feel troubled in some way, perhaps it’s inexperience with that tool and how to master it, but Mr. Malakoff has completed his dealings with you.
Have a good day,
Tammy
brianna187 said:
the signature at the end says it all: she wears the pants in that group !
This part alone makes me decide to never deal with these people. Just because they have been in business 30 years doesnt mean thay dont screw somebody every once in a while. That statement seems pretty conceded to me. But what do I know I have only been alive 30 years or so.brianna187 said:
hoosier_cues said:
I wouldn't deal with them either. I went in with a buddy of mine to buy some things from them off of ebay. They completely misrepresented the item and screwed us and didn't want to refund us. Oh it's cute that they call his letter threatening. My buddy told me that when he was on the phone with Mr. Malakoff, that Lee threatened to put a bullet in his head......
If that's not threatening than I don't know what is. And he obviously doesn't realize who he was talking to...... Well anyway, I would stay away from them. Their business practice is shitty and they never refund anyone. 30 yrs. of giving people the short end of the stick. Kinda sad that they don't want to refund ring cutters.....
