Chad Carter...above any expectations

[cubswin]

I've got a nice curly maple carter cue. I got the cue in a trade, and it hadn't been played with much at all when I got it. I noticed that one of the shafts was tapped slightly off center, and sent a email to Chad. He offered to make a new shaft for the cue free of charge. I thought that offer was great, and wasn't expecting it to be honest. He sent me a email today, and has offered to refinish the cue, and the other shaft I have free of charge as well. Seem's he has changed how he finishes cues and thinks the new finish is better than what he used to use.

I find this level of customer service to be above and beyond what I expect. Especially when I got the cue in a trade, and didn't buy it new from him. I have a short list of cue makers that I've really enjoyed working with and now Chad is on that list.

 

[DrCue'sProtege]

with that kind of customer service Mr. Carter is going to be in this business for a long, long time. i have an ivory joint cue from him, got it last summer, hits very solid and sweet.

i will be going down to Owensboro to see him on sunday, October 8th. just hope that big bridge across the Ohio River doesnt play any tricks on me.

DCP

 

[Trav D]

Chad Carter

Yes he is a great person to deal with and totally stands behind everything which does mean ALOT.

 

[will8834]

Chad's customer service is one to emulate. Standing behind your product this way is almost unheard of. This alone should make people give his cues a look.

 

[cubswin]

Chad's customer service is one to emulate. Standing behind your product this way is almost unheard of. This alone should make people give his cues a look.

Know it will make me think of buying another next year when I want another new cue. My short list of cuemakers right now that I have really enjoyed working with are: Tim Scruggs (just purchased one new cue from him, but it was so easy and he's a class act everytime I've talked with him), Evan Clarke at Schon, Bob Dzuricky (very very easy to deal with), Chad Carter, Bob Griffin, and though I don't yet have a cue from him, just on the waiting list, Eric Crisp(sp?).