MasterClass said:
Hello Richard. As the topic suggest, this thread is for me to find out more about the X breaker from other users experiences.
Thank you for your reply. I am not sure I understand you, you probably are not but just to make sure, are you saying you do not want me to answer any question in this thread?
Masterclass said:
Yes I did receive your PM and sent you 2 emails as you have suggested which I never received any reply. I tried my local supplier who said that he too wrote to you but did not get a respond. Perhaps there is some problem with your mailbox. The experience is no less vexing as what Deadon has described above.
I receive on average about 30 emails a day about the X Breaker and I do answer them to the best of my ability, usually within hours of receiving them. I received Deadon's emails and I have communicated with him via emails a few times, but I think I did not send him my last email asking him to order the maXimizer via Joe, which I honestly thought I did. Since he did not receive it, I believe there was a miscommunication. So far, I have not had any problem receiving emails except from you and your local supplier.
Would you mind telling me who is your local supplier?
Which country are you from?
I have two dealers in the US, one in Europe, two in Japan who also take care of the Southeast Asia orders.
Would you mind to give me the email address of your local supplier so I can find out if something has gone wrong? I would like to know why you and your local supplier are having problem sending me email, have you tried PM me? I am sorry about this. Please give me a chance to amend it.
masterclass said:
I appreciate you finally deciding to share that there is a problem with the rubber bumber which does fall off. A piece of information you forgot to offer in your earlier response. But i cannot blame you as any representative of the product would probably have a bias opinion. That is why I wish to compare notes with your other customers.
The bumper is press fitted. Since the original bumper was made with rubber, it will wear off over time, especially if it is taken out all the time. Our new design will not have this problem because it is threaded on.
In my PM to you, I asked you which dealer you bought your X Breaker from and when as you mentioned "recently" in your post, and you should have a maXimizer if you did, so I wanted to make sure there was not any mistake on the part of our dealers.
We do not really have complains of the rubber coming off, but since the bumpers were made with rubber, just like other press fit bumpers, they would wear out over time and the pressure may eventually pop the bumper out. Also, you have to understand that the bumpers were mass produced in a factory which could not possibly guarantee a super tight tolerance on all the rubber pieces, that is why we made improvement and have our maXimizer now manufactured in Japan.
masterclass said:
To date i have not seen a national player here use the X breaker. Most of them uses the BK. I would have stuck to my BK if I did not need a jump cue as my old its George case could not fit one. Perhaps the feel of the strange tip is the reason. I do not think that the tip is particularly fantastic on the control aspect of the break. And as i could not replace it to a feel of my preferance then it is more of a disadvantage then advantage.
Would you mind telling me which nation are you from? I asked because there are quite a few national players in the United States, United Kingdom, France, Italy, Netherland, Norway, Japan, Taiwan, and so on using the X Breaker.
If you don't mind me asking, did you try your X Breaker before you purchased it?
I am sorry your experience has not been fantastic with the X Breaker. If you replace another shaft with a leather tip, you will not be able to jump as well as you do now.
masterclass said:
So bottomline if you do not like the feel of the tip on an X breaker then you can forget about it. Period.
I am very sorry to hear that. But basically I believe it applies to all cues.
But from what I undertand, you tried your friend's X Breaker, and you like it, that is why you made the purchase. Is it correct to say you are happy with the way it jumps and breaks, but you do not think it is the "perfect" cue?
Other than the bumper, which can be amended by using our new standard maXimizer, would you mind telling me what is it about the tip that you are not completely satisfied with?
Would it be the shape? Usually, if you do not think you are getting the control you should, it may have to do with the shape of the tip.
Or the weight of the cue perhaps? Would you like me to send you a few weight bolts to try change the balance and weight a bit?
Please let me know so I can try my best to serve you. Thank you.
Please try to email me at
info@xtremebilliard.com if there is anything else I can do for you.
I am here to help so please do not hesitate to ask. Thank you very much.
Richard
masterclass said:
Lastly, I am not here to criticise the X breaker. I believe it is not perfect. It has its advantages and misgivings. I am just here to solicit opinion.
PS, I agree we are not perfect, but we would like to be as perfect as possible, so I want you to know I really appreciate your comment and feedback.
Unlike a lot of companies, we make continuous improvement to our cues all the time. Even if only two or three customers have reported a lost bumper, we will work on the problem and improve it.
Actually, we only have one competitor in our belief, and that is ourselves. Our motto is to always stay ahead of the game by meeting or exceeding the standards which we have set out.
So, I do not think you are criticising our cues, and I appreciate your comment.
I am glad to hear that you are pleased with the performance of the X Breaker, and I would like to know how I can make your experience with the X breaker even better. Thank you.