Greetings,
I'm in the process of rehabilitating a previously owned Connelly Ultimate. You may remember some time back I had questions about reworking the subrails. I also mentioned that I might just buy a new set of rails...
Well, I finally decided to order a new set of rails. The old rails really needed work, and then, even after all the rail work, I couldn't be sure that the cushions would be acceptable until I had completely assembled the table and tried them out. So, new rails seemed the way to go.
I have a question about customizing this kind of order with Connelly Billiards.
Before I get to the question, however, I have to compliment Connelly here. I first called them back in October, I think, and asked for a quote for the cost of the rails. They were very helpful and gave me a $ amount that I thought was quite reasonable (not cheap, by any means, but very reasonable.) At the time I still wasn't sure whether I was going to try to repair the rails that I had, or not, so I didn't place an order.
Then, two weeks ago, I decided that I better call them and make sure that the price wasn't likely to go up after the first of the year. If I found they were planning a price increase, I wanted to make my decision and get my order in.
During that conversation, I was given a different, more expensive, price. I told them what I had been quoted just a couple of weeks before. It was not a trivial $ difference, but nevertheless I was told that they would honor the original quote! This was very honorable, and was done on my word alone.
Thanks, Connelly!
Anyway, as you might imagine, I decided to place the order right then. In my haste, however, I failed to ask about the size of the pocket openings on the 'standard' Connelly table, and whether this was a customizable option. Oh, well... It was done, and I was going to live with the result.
So last week (only 10 days after my order) I got a call that the rails were ready and that they would send them to my local Connelly store for me to pick up... Unfortunately, they didn't make it on that Friday's (11/30) delivery, but they did make it yesterday (12/1). However, when I went in to get them, it turns out that they had produced a standard (non-Ultimate) set of rails...
This means that they're going to be re-fabricating the rails, so now I'll have an opportunity to ask about the pocket size.
I believe the pockets on a Connelly will measure between 5" and 5-1/8". I want pockets that are between 4-5/8" to 4-3/4" -- not quite as tight as a pro pocket, but definitely tighter than the GCIVs that we play on in our league... I figure that if I start with a 1/8" facing on, say, a 4-3/4" pocket, then I could later replace it with a 1/4" facing to get me down to a 4-1/2" pocket...
So finally (whew!) to my question: Has anyone had Connelly produce rails to a custom pocket size? Is this even an option with Connelly, and if it is, are they reliable at making such a customization?
Thanks.
- s.west
p.s. I talked to the Service Manager (he got my message from last night, and called me back.) He apologized for the error and will get it straightened out with manufacturing on Monday. I asked him the pocket-size question, and he didn't know if it is an option. We'll talk again on Monday - actually, I'm going to go to their office and have a face-to-face about it so there's no mistakes with the numbers.
I'm in the process of rehabilitating a previously owned Connelly Ultimate. You may remember some time back I had questions about reworking the subrails. I also mentioned that I might just buy a new set of rails...
Well, I finally decided to order a new set of rails. The old rails really needed work, and then, even after all the rail work, I couldn't be sure that the cushions would be acceptable until I had completely assembled the table and tried them out. So, new rails seemed the way to go.
I have a question about customizing this kind of order with Connelly Billiards.
Before I get to the question, however, I have to compliment Connelly here. I first called them back in October, I think, and asked for a quote for the cost of the rails. They were very helpful and gave me a $ amount that I thought was quite reasonable (not cheap, by any means, but very reasonable.) At the time I still wasn't sure whether I was going to try to repair the rails that I had, or not, so I didn't place an order.
Then, two weeks ago, I decided that I better call them and make sure that the price wasn't likely to go up after the first of the year. If I found they were planning a price increase, I wanted to make my decision and get my order in.
During that conversation, I was given a different, more expensive, price. I told them what I had been quoted just a couple of weeks before. It was not a trivial $ difference, but nevertheless I was told that they would honor the original quote! This was very honorable, and was done on my word alone.
Thanks, Connelly!
Anyway, as you might imagine, I decided to place the order right then. In my haste, however, I failed to ask about the size of the pocket openings on the 'standard' Connelly table, and whether this was a customizable option. Oh, well... It was done, and I was going to live with the result.
So last week (only 10 days after my order) I got a call that the rails were ready and that they would send them to my local Connelly store for me to pick up... Unfortunately, they didn't make it on that Friday's (11/30) delivery, but they did make it yesterday (12/1). However, when I went in to get them, it turns out that they had produced a standard (non-Ultimate) set of rails...
This means that they're going to be re-fabricating the rails, so now I'll have an opportunity to ask about the pocket size.
I believe the pockets on a Connelly will measure between 5" and 5-1/8". I want pockets that are between 4-5/8" to 4-3/4" -- not quite as tight as a pro pocket, but definitely tighter than the GCIVs that we play on in our league... I figure that if I start with a 1/8" facing on, say, a 4-3/4" pocket, then I could later replace it with a 1/4" facing to get me down to a 4-1/2" pocket...
So finally (whew!) to my question: Has anyone had Connelly produce rails to a custom pocket size? Is this even an option with Connelly, and if it is, are they reliable at making such a customization?
Thanks.
- s.west
p.s. I talked to the Service Manager (he got my message from last night, and called me back.) He apologized for the error and will get it straightened out with manufacturing on Monday. I asked him the pocket-size question, and he didn't know if it is an option. We'll talk again on Monday - actually, I'm going to go to their office and have a face-to-face about it so there's no mistakes with the numbers.