Crical case

agree on the site and business model, i bought mine used because no one had one and i didn't want to wait. As for this thread I don't get why JB has basically written two full-length novels trying to explain to this dingbat why knock-off cases suck. This tomkat or whatever he's called is clearly thickheaded to the point that facts/reason mean nothing to him. JB made his point about 5000 words ago but the guy is having none of it.

Wish he would exhaust as much effort to conduct business and actually produce cases as he does trying to defend why his product is superior to everything else.
If customers can’t ever get their hands on one because they don’t actually exist, it’s a pretty moot point.
 
Not looking to insult you and I was also wrong that you said it and edited my post shortly after posting.

Everyone here who me knows that if I wanted to insult you then I would very clearly do so.

The color theme you are referring to is used on thousands of websites by default from the Magento 1.9 e-commerce platform.

So no I don't think that the filters being grey is the same as "greyed" out.

You mentioned seyberts and I also showed you that they have JB Cases at 230 dollars.

All I am doing is responding to your comments. You have criticized my responses and I have merely responded with my rebuttals. That's simply dialog.

The point of a discussion forum is to discuss. That's what we are doing.

Meanwhile, the readers might find this testimonial that was just posted to Facebook amusing.

View attachment 807695

Best review ever! 😂

I'm not even a cue collector or anything but depending on the day I may be carrying between $1800-3500 in my case. I know my cues are safe and secure, even in edge cases like at a tournament where some drunk idiot knocks my case down when I forgot to zip the lid closed. My case wasn't cheap but not the most expensive either, I think I went with one that was about $350, but it's cheap insurance. My cues are protected, it looks good doing so, and still looks pretty much new 4 years later. Some things are hard to quantify but if you pay attention on a JB you won't see loose threads, handles breaking off etc. They are supremely crafted by a team that ties their reputation to quality.

I can buy a cheaper case for sure, but I can't buy one with anywhere near the quality and protection at any price.

The thing that's hard to understand until you've actually used/held a JB in your own hands is just how much protection they have. I would have zero qualms about throwing it down a flight of concrete stairs with my cues inside. Not that I plan on that anytime soon but I know that if I did my cues would come out unharmed.
 
Wish he would exhaust as much effort to conduct business and actually produce cases as he does trying to defend why his product is superior to everything else.
If customers can’t ever get their hands on one because they don’t actually exist, it’s a pretty moot point.
The Players Club in St. Louis almost always as a good selection. https://www.facebook.com/stlplayersclub
 
no argument from me on the context of the discussion or the quality of your products but I had to jump in here and call this out…

The link you provided to your site returns cases that are Not in stock.
There’s no easy or intuitive way to filter on your site what is in stock and available for immediate purchase.
Trying to use the search bar returns 29 different qualifiers for in stock cases. And guess what every single one lands on? Absolutely nothing that is in stock.
If there’s one thing I can agree with the OP on in this entire back and forth, it’s that your website has got to be one of the worst UX websites on the planet.
Likewise, the link to seyberts, they have zero cases in stock.
So no, really neither you or seyberts actually have something that he could have bought instead if he wanted to.

Everyone who has one of your cases agrees they are hands down the best quality cases available. There is zero value trying to win people over on the internet by discussing construction methods, build quality, or in making videos deconstructing competitors cases just to try and prove it.
All of that is already absolutely indisputable.
But it’s also indisputable that it’s a total shitshow trying to get ahold of one.

Having people order and wait 3 months, or making them sit thru 2 hour Facebook live ‘auctions’ in the middle of the day just to try and get a stock case in a basic color is a pretty ridiculous business model. It’s no wonder that some people just give up and buy something else.
If something is not in stock but orderable then it is listed as such. The op clearly was not in the market for cases in our price range so availability isn't an issue. The contention be made is that we don't have any cases in the 200-250 price range which is untrue.

You seem to either have missed the prominent paragraph at the top of all the listing pages that clearly explains how and why we are listing cases and how to find out what is immediately available. Or you are deliberately not referencing it.

As for the auctions, they are never in the "middle of the day" and are always scheduled around 7:30pm Central standard time.

And yes our website is outdated, it was modern 10 years ago when we started using it but development stopped on it about five years ago. Since we have a custom built designer tool integrated we are stuck with it until our new site is finished.

As for your other post criticizing me I guess for not being directly responsive to you.... Whomever you are.... I have three people answering the phones and messages every day. Somehow we manage to make and sell around 4000 cases a year to people who have figured out how to call and email. That said sometimes we will miss a message and I'm those cases you would just need to try again. Our phone number is easy to find, our email is published on the site exactly where one expects it to be. We respond to Facebook messages sent to our page.

I personally don't answer the phones. Nor do I take orders. I have other projects, one of which is conversations like this. So if you contacted us and didn't get a response then I apologize but I will say that you are one the few and definitely not the rule.

Lastly, I disagree about the value of my content deconstructing other case to compare to ours and deconstructing arguments about the value of what we do. I don't write for the people who already know the value of what we do. I write for those who say things like "I would be shocked if the cheap knockoff I own and JB Cases weren't made in the same factory and you get 75% of the value for 25% of the price" and the people who might be inclined to believe such statements.

Our phone number is 405-260-9050 Monday through Friday 10am to 6pm CST. Our email is jb@jbcases.com
 
I did, and I'm sure other people have, too. Do you have telemetry on how many people click on those buttons?


I noticed those models when we started talking with each other several days ago but I'm pretty sure they weren't listed on Seybert's when I was shopping back in December. If you have some way to prove me wrong about this, cool.


That's great, but I'm not sure what you're trying to communicate here.

I started this thread to post my review of a particular cue case. I put a price range in my original post that was specifically intended to avoid comparisons with your cue cases and other cue cases in the $250-$300+ range that are clearly more durable, more protective, and/or otherwise better.

It looks like I messed up with my price range, which I've admitted is my fault (sorry), but the idea is that my Crical case is not comparable to one of your cases and thus probably shouldn't be compared.

So all this stuff about how great and durable your cue cases are is interesting but it feels like you've hijacked the thread with an advertisement for your products.
Well, my thought is that in a public forum I should have as much freedom to discuss anything anyone has said that I think is relevant. Of course I am describing the benefits and features of our cases in comparison because you made the comparison in the first place.

Then you followed up with a much more serious implication to me which is when you said that your cheap knockoff and our cases are probably made in the same factory.

Then you said that you get 75% of the quality for 25% of the price.

Neither of which needed to be said to adequately describe your satisfaction with the case you purchased.

I could write a perfectly fine testimonial without the ignorant comments comparing to higher priced cases and without the same factory bs and of course without the equally ignorant quality/price comment. So could you.

But, you didn't. And here we are.

So again, when the same model as you have comes in I will review it and be sure to read your words verbatim and discuss them while dissecting the case. That will conclude this discussion for me and the viewers can decide for themselves whether my presentation is compelling enough to distrust the protection of their cues to cheap knockoffs. I make it a point to thank my customers for allowing us to protect their cues.

In my mind the owner of the factory that makes the case you bought should hire you to do their marketing because you went way out your way to defend their crappy construction, lack of protection and in my opinion fraudulent practice of putting padding at the top to fool consumers.

So yes, the thread was turned into a discussion comparing your words to the reality of our work. I am not like other brands that won't defend their work in the public space.

My advice to everyone reading this is to be much more precise in your use of comparison and opinion. If I see something that I think needs to be addressed then I will speak up.

As I said earlier I don't fault customers for being ignorant of case construction. Manufacturers are deliberately trying to fool the public. I just find fault when individuals are educated about case construction and they persist in defending poorly constructed cases and equating them with well constructed cases.
 
I did, and I'm sure other people have, too. Do you have telemetry on how many people click on those buttons?


I noticed those models when we started talking with each other several days ago but I'm pretty sure they weren't listed on Seybert's when I was shopping back in December. If you have some way to prove me wrong about this, cool.


That's great, but I'm not sure what you're trying to communicate here.

I started this thread to post my review of a particular cue case. I put a price range in my original post that was specifically intended to avoid comparisons with your cue cases and other cue cases in the $250-$300+ range that are clearly more durable, more protective, and/or otherwise better.

It looks like I messed up with my price range, which I've admitted is my fault (sorry), but the idea is that my Crical case is not comparable to one of your cases and thus probably shouldn't be compared.

So all this stuff about how great and durable your cue cases are is interesting but it feels like you've hijacked the thread with an advertisement for your products.
We don't track how many people search using the filtering. We get a lot of orders though so unless they are scrolling through a couple thousand cases they are probably using the filtering.
 
I did, and I'm sure other people have, too. Do you have telemetry on how many people click on those buttons?


I noticed those models when we started talking with each other several days ago but I'm pretty sure they weren't listed on Seybert's when I was shopping back in December. If you have some way to prove me wrong about this, cool.


That's great, but I'm not sure what you're trying to communicate here.

I started this thread to post my review of a particular cue case. I put a price range in my original post that was specifically intended to avoid comparisons with your cue cases and other cue cases in the $250-$300+ range that are clearly more durable, more protective, and/or otherwise better.

It looks like I messed up with my price range, which I've admitted is my fault (sorry), but the idea is that my Crical case is not comparable to one of your cases and thus probably shouldn't be compared.

So all this stuff about how great and durable your cue cases are is interesting but it feels like you've hijacked the thread with an advertisement for your products.
My wife just informed me that seyberts had been ordering the same models for the past five years so my thought is that it was likely there but I would have zero way of proving that any particular item was displayed to you at any given moment. The overriding point again is that the comment you made about your case being the equivalent of cases in the 200-250 price range, while your opinion, isn't verified by you and is unnecessary except to perhaps to make yourself feel better for not spending 200-250 on a case. Which is perfectly fine as long as you are not being defrauded by deliberately deceptive construction that indicates a higher level of protection than actually exists.
 
Wow, so you are indeed someone who does the "same factory" thing. And you CLEARLY know that what you bought is a knockoff as evidenced by your looks so similar remark.

And honestly, you accused me of being DISINGENIOUS but you claimed to have been SEARCHING for cases and gone to our website and seyberts months ago but you say here you are UNFAMILIAR with JB Cases. Which is it?

I honestly didn't catch this post when I started responding to this thread or I would have taken a whole other tone.

The only cases made in our workshop are JB Cases. We don't make cases for anyone else under any other brand. We can quibble as to the difference between workshop and factory but in our shop the cases are made one at a time primarily by hand with a LOT of actual hand-sewing for extra strength in places where machine-sewing is impossible.

The case you have was made in a large factory on an assembly line. I know because I was there and the owner bragged to me about his assembly line. At the end of the assembly line the cases are packed with little to no quality inspection. Many of the cases made there are literally MISSING several inches of the ALREADY paper-thin nylon dividers.

No, you aren't getting 75% of the quality for 25% of the price. You are getting none of the quality and 5% of the protection for 30% of the price of a comparable JB case. You clearly think differently but you have never owned and most likely never even touched a JB Case to make a proper comparison. And your assertion that the case is equal to other brands in the $200-$250 range BASED ON PICTURES is equally absurd.

You stated AFTER THE EDIT:

"Overall, this cue case is a HUGE step up from the 2x2 hard cases that you see everywhere for ~$40. The quality seems great. From what I've seen, I feel like it's comparable to anything in the $200-$250 price range** from a US manufacturer or a US vendor. I would recommend it to anybody.

* It has been pointed out to me that the internal padding is only a few inches long and doesn't run the entire length of the case. So at the bottom end, the only thing preventing direct contact between the cues is a thin sheet of nylon fabric. Make purchasing decisions accordingly.

** There are cases in that price range that have full-length internal padding, so if you spend more, you can get a better case. I still contend that this case is a good value at $80 + shipping and tax."

Even after the whole discussion, you still don't understand that recommending a product that is NOT protective against damage caused by impact INSIDE THE CASE is a pretty crappy thing to do when you take zero responsibility for the damage that can occur. You literally do not care if someone's precious cue is damaged because they purchased based on your well-written review.

That's like recommending a Ford Pinto AFTER being informed that the gas tank is placed in such a way as to cause the occupants to burn to death with a rear-end collision in my opinion.

In fact this video sums it up for me:

I was wondering why you were being so nice, now it makes sense 👍
 
... The overriding point again is that the comment you made about your case being the equivalent of cases in the 200-250 price range, ...
Like I said, IN THE POST THAT YOU'RE REPLYING TO, I messed up with that price range. I've apologized and updated my original post. Do you want me to concede the same point AGAIN? Because I have already conceded it multiple times. Do YOU know what you're trying to accomplish here with this rhetoric? Because I don't.

while your opinion, isn't verified by you ...
Isn't VERIFIED by me?

I think you've lost the plot. I'm not Consumer Reports. I didn't purchase every possible model of cue case from every vendor and subject them to every possible objective test before writing my review here. I'm not an expert on cue cases, nor have I claimed to be. I wouldn't even say that I'm a cue case enthusiast. I'm just some guy who bought a cue case and decided to write a review of it on this forum because I couldn't find any reviews of the case online before I purchased it and I thought my impressions would be helpful.

While I haven't "verified" anything (whatever that word means to you), I have been playing pool for 15 years and I know a bunch of people who have cue cases. Most people I know have cases that cost around $200 or less. I have seen, and handled, many of those cases, and I would say that the case I bought is comparable (or better). I know a number of people who have cue cases that cost $300 or more and their cases are obviously better. So I wrote the review according to my own personal experience, with no claims of having "verified" anything I wrote to your arbitrary standard for internet forum comment thread posts.
 
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Then you followed up with a much more serious implication to me which is when you said that your cheap knockoff and our cases are probably made in the same factory.

Then you said that you get 75% of the quality for 25% of the price.
...
I said I would be shocked if they weren't. Meaning that I obviously didn't know. Because if I knew, I couldn't be shocked either way. Right?

It was a guess.

If my guess was wrong, correct me.

You're getting irrationally upset and taking it as an insult because somebody on the internet made a guess about something.

When you joined the thread I was impressed with your enthusiasm and experience about pool cases and you made a lot of good and informative points, which I thanked you for, BTW. I figured that the next time I needed a new cue case I would likely try to buy one of yours. But interacting with you here is getting annoying enough that I'm starting to want to avoid you and your products.
 
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You seem to either have missed the prominent paragraph at the top of all the listing pages that clearly explains how and why we are listing cases and how to find out what is immediately available. Or you are deliberately not referencing it.
...
You're frustrated with me for not using the search UI on your page because I thought it was greyed out and wouldn't work, and now you're frustrated with somebody else for not reading some text on your site (which I also didn't read).

You're not going to get very far by blaming users for using your web site 'wrong.'

I know that your profession is building cue cases and not designing web sites; maybe it's time to hire somebody to improve the web site design if it's not accomplishing what you want.
 
You're frustrated with me for not using the search UI on your page because I thought it was greyed out and wouldn't work, and now you're frustrated with somebody else for not reading some text on your site (which I also didn't read).

You're not going to get very far by blaming users for using your web site 'wrong.'

I know that your profession is building cue cases and not designing web sites; maybe it's time to hire somebody to improve the web site design if it's not accomplishing what you want.
STFU already. He sells every case he makes and somehow 4000 people per year figure out how to buy one.

Maybe the problem is YOU same as it has been since you started your ignorant bullshit
 
STFU already. He sells every case he makes and somehow 4000 people per year figure out how to buy one.

Maybe the problem is YOU same as it has been since you started your ignorant bullshit
What does that have to do with web site design?!
 
agree on the site and business model, i bought mine used because no one had one and i didn't want to wait. As for this thread I don't get why JB has basically written two full-length novels trying to explain to this dingbat why knock-off cases suck. This tomkat or whatever he's called is clearly thickheaded to the point that facts/reason mean nothing to him. JB made his point about 5000 words ago but the guy is having none of it.
One of the hardest things for me is when I hit the character limit and have to figure out what to cut. Because you know all of my words are precious to me :)
 
Like I said, IN THE POST THAT YOU'RE REPLYING TO, I messed up with that price range. I've apologized and updated my original post. Do you want me to concede the same point AGAIN? Because I have already conceded it multiple times. Do YOU know what you're trying to accomplish here with this rhetoric? Because I don't.


Isn't VERIFIED by me?

I think you've lost the plot. I'm not Consumer Reports. I didn't purchase every possible model of cue case from every vendor and subject them to every possible objective test before writing my review here. I'm not an expert on cue cases, nor have I claimed to be. I wouldn't even say that I'm a cue case enthusiast. I'm just some guy who bought a cue case and decided to write a review of it on this forum because I couldn't find any reviews of the case online before I purchased it and I thought my impressions would be helpful.

While I haven't "verified" anything (whatever that word means to you), I have been playing pool for 15 years and I know a bunch of people who have cue cases. Most people I know have cases that cost around $200 or less. I have seen, and handled, many of those cases, and I would say that the case I bought is comparable (or better). I know a number of people who have cue cases that cost $300 or more and their cases are obviously better. So I wrote the review according to my own personal experience, with no claims of having "verified" anything I wrote to your arbitrary standard for internet forum comment thread posts.
Correct, you're not consumer reports. So given that you aren't actually benchmarking this product category and given the fact that you are an engineer it seems to me that the proper way to review something is to speak about what's in your hands to the extent that you can describe it and not to make comparisons with other products that you don't have available to you.

Consumer reports purchases all the products they test. They establish performance benchmarks and test each product against those benchmarks.

Presumably their findings are able to be duplicated by others using the same testing methods.

I am the closest thing to consumer reports for cue cases that exists. And I freely state that I am biased given my position but that I invite anyone to come to the shop and inspect the reviewed cases themselves.

At shows I invite customers to try and break our cases. Even though my methods are obviously not rigorously scientific and certainly wouldn't be acceptable in an engineering lab they are still transparent. I have objective experience with dozens of case brands and models.

I don't want an apology. My goal is merely to inform when I see comments that are inaccurate. I appreciate it when I am corrected as it adds to my knowledge and prevents me from making a similar mistake in the future.

In my mind an engineer should strive for informed accuracy rather than subjective speculative opinion.

I am certain that you didn't want all this when you made your review. I am of course flattered when our customers accurately describe the attributes of our cases and are able to debunk inaccurate comparisons to other cases. I would never encourage them to name call though in defense of our quality.

It should be noted again though that whatever opinions or claims made in a public space are open to scrutiny and rebuttal.

In my mind you were defrauded. You received a case that was made to look like ours in both external appearance and internal protection. But you didn't actually receive the same quality level or protection. When informed of that you chose to be very defensive about it and even to speculate that the lack of protection was actually a smart choice by the manufacturer.

Then you went farther and said you would be surprised to find out that the knockoff and our cases were not made in the same factory. Think about how such a statement reads to me and others?

To me it reads like don't waste your money on a higher priced "version" with a name brand. In fact you added a completely arbitrary set of numbers with the 75% of the quality for 25% of the price comments. So if I were someone looking for a case and can't across your comments I would be inclined to believe it.

Such a review, well written and articulate yet containing inaccurate assertions, is compelling.

I have dealt with similar "reviews" for 30 years. They don't die and left unchallenged they gain legitimacy. People defend their reviews under the umbrella of personal opinion regardless of the harm to others that is inadvertently caused.

Again, I think you meant well and I get it that I am probably overbearing. But for me cases is our bread and butter business and at present we have 35 employees who depend on the income generated by our sales. For the factories making knockoffs and the vendors who sell those knockoffs the amount of cases we make is a small amount in comparison. But a 10% drop in sales for us based on a viral review that contains inaccurate comparisons is much more impactful to us.

I don't have their resources and they don't have the willingness to be truthful about their products. So when they receive "help" from enthusiastic consumers who are ignorantly making false comparisons they get better marketing than anything they can do themselves.

This same company was putting out claimed ABS dealer cases years ago which were not abs and instead were just normal weak plastic. The cases were designed to deliberately mimic tough ABS suitcases. When I inspected it and found that not only was the exterior shell weak but the interior was actually dangerous to cues, far more than in your case, due to bad design (exposed metal screws inside the case among other things), the maker literally threatened my family through a message to my wife.

To the point that my wife asked me to take the review down. That's what we are dealing with here and why it means so much to me to expose these frauds. Put simply they don't care about your pool cues at all. They are not pool players and have never experienced the pure joy of finding just the right cue and playing well with it. They aren't saving money to buy their dream cue. They aren't playing on a league team where their team depends on them playing well and will never understand how a defective cue messes up a player's confidence.

So if it's not already clear I am a big pool nerd, a passionate player, and a lifelong student of the game. I appreciate the art and engineering that goes into pool cues and the joy that comes with getting just the right one in my hands. I have been to dozens of cue maker's shops and multiple large factories.

This is way more than just a job for me. That's why I take it seriously and pay attention when I see discussions about cases.

I hope that you can see my perspective here and if not then I can be satisfied that I have presented it with as much clarity as I can.

A famous cuemaker had a slogan that sums it up for me, "passion is a hard thing to conceal". I got into this because I wanted to solve a problem for myself. Along the way I have spent a lot of time and effort doing much more than simply adding padding to the inside of cases. And I don't think that I have discovered the best way to do it, just the best way so far. I have dozens of prototypes and experiments that may someday make it to market.

And when they do there will always be an unscrupulous knockoff maker ready to build a fraudulent version to fool the public and fooled customers willing to promote them. I could tell you a bunch of stories that you might find interesting about all the ways that they cut corners to shave off costs and increase their profits. But at this point I think you get the idea.
 
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One of the hardest things for me is when I hit the character limit and have to figure out what to cut. Because you know all of my words are precious to me :)
just jackin with ya. agree with every word you've told this wingnut. some just don't get it.
 
You're frustrated with me for not using the search UI on your page because I thought it was greyed out and wouldn't work, and now you're frustrated with somebody else for not reading some text on your site (which I also didn't read).

You're not going to get very far by blaming users for using your web site 'wrong.'

I know that your profession is building cue cases and not designing web sites; maybe it's time to hire somebody to improve the web site design if it's not accomplishing what you want.
I am not frustrated with you for your inability to to use our website. I am responsible for the website design. What I said is that your experience is not the same as the experience of the thousands of customers who are able to use the site and order what they want.

And I can't do anything about people who miss prominently displayed text that explains our process. I frequently don't read clearly displayed important information at other websites and blame myself for not doing so.

Thank you for telling me how to run my business. I mentioned that we do in fact have a new website under development. But at present the one we have is working well enough to allow us to get enough orders to keep us very busy. In general if a customer cannot find what they are looking for it is our experience that they will ask us. I make clear that we are custom makers and can accommodate most requests.

Could the site be better? Absolutely. Pretty much every website can be better. Your suggestion to put up buttons that resolve to a listing of cases at price ranges is a good one. I am all for continually making the site easier to use but it's definitely not as easy as you might think and there are tradeoffs of expense versus utility.

In any event the fact is that it is possible to find cases in every price range contrary to your claim. And the issue of current stock is clearly explained in a prominent position at the top of every page that lists cases for sale.

Also, anything that is in-stock will always be at the top of the results.

So really there is not much of an excuse for not seeing that information in my opinion.

Here is a video of how the site looks in my phone. I honestly don't see how the information and the filtering options can be missed.

 
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Correct, you're not consumer reports. So given that you aren't actually benchmarking this product category and given the fact that you are an engineer it seems to me that the proper way to review something is to speak about what's in your hands to the extent that you can describe it and not to make comparisons with other products that you don't have available to you.
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If I was reviewing a product in a professional capacity, then sure. Again, I think you've lost perspective on what happened here. Reviewing cases is not my job, "as an engineer" or otherwise.

I just re-read my original review and saw that I couched the price range with the phrase "from what I've seen," which means that it was actually technically correct no matter how you look at it.

I think I've said all I have to say here.

Still unresolved for me is how much my cues are being damaged (or not damaged) by me continuing to use my case. If anybody has a good way of answering that, I'm all ears, because I do not want my cues to be damaged. But I obviously also don't want to buy a whole new case to solve a problem that might not actually exist. I have ideas for how such information might be collected, maybe with accelerometers or load cells, or accelerated wear testing, but that's all a bit involved for me to do personally.
 
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