Cue Components has the goods !!
- Thread starter pdrexler
- Start date
pdrexler said:
Why would you go out on a limb putting your reputation on the line giving them your personal indorsement? You went in and hand picked some wood and paid top dollar and was happy, That tells you nothing about how they do business. I don't get your point. You defiantly should not have your picture on their web site as an indorsement or guarantee so to speak they are a quality company.
I wouldn't do that for anybody. I don't want someone coming to me saying "Hay, you recommended so and so and they screwed me". You don't really know how they do business at all. For you personally, I see no up side, you will just be stuck defending them if others are not happy.
Chris, I'm not so sure about this
Chris,
I have to disagree a bit here. Your comments are befitting a good christian and ethical competitor however only getting one side of the story is worse than getting no story at all. I am making fairly sizable orders getting my business started and I would have to make a trip to Florida if I got a raw deal on a large order.
I will adopt a wait and see attitude with Cue Components and I may even make a few small orders there but the reputation he has earned will keep me from sticking my neck out placing a big order with him.
I have been in businesses of one kind or another for thirty-five years. My reputation follows me. Regardless of excuses or even good valid reasons, what counts with the customer is results. We all know we can't please every customer but we should be able to please the vast majority of them.
Hu
cueman said:
Chris,
I have to disagree a bit here. Your comments are befitting a good christian and ethical competitor however only getting one side of the story is worse than getting no story at all. I am making fairly sizable orders getting my business started and I would have to make a trip to Florida if I got a raw deal on a large order.
I will adopt a wait and see attitude with Cue Components and I may even make a few small orders there but the reputation he has earned will keep me from sticking my neck out placing a big order with him.
I have been in businesses of one kind or another for thirty-five years. My reputation follows me. Regardless of excuses or even good valid reasons, what counts with the customer is results. We all know we can't please every customer but we should be able to please the vast majority of them.
Hu
To Paul Drexler and others
Paul..... thanks very much for the kind words. And thanks also to Arnie, Chris, Mike, Sen and anyone I may have missed. In fact, a big thanks to everyone!
And to all of you we hope you have an absolutely fantastic week.
Paul..... thanks very much for the kind words. And thanks also to Arnie, Chris, Mike, Sen and anyone I may have missed. In fact, a big thanks to everyone!
And to all of you we hope you have an absolutely fantastic week.
Open mouth, insert foot eerr keyboard!
I wrote in haste this morning and guess I will repent at leisure. I owe an apology concerning the comment about Joe's reputation. The messages I read were all on this board and made by relatively few people. I know little about his reputation good or bad industry wide.
Hu
I wrote in haste this morning and guess I will repent at leisure. I owe an apology concerning the comment about Joe's reputation. The messages I read were all on this board and made by relatively few people. I know little about his reputation good or bad industry wide.
Hu
perfection
Just thought I'd chime in here as well... I have no idea what you guys are talking about... Mr. Barringer and Cue Components are absolutely top-notch. In fact, they constantly strive for perfefction. You can rest assured that when you get screwed by these guys, you'll get screwed harder and longer than you've ever been screwed before. You have to be good at something.... right?
READ THE PREVIOUS POSTS ON CUE COMPONENTS BEFORE DOING BUSINESS WITH THEM.
Just thought I'd chime in here as well... I have no idea what you guys are talking about... Mr. Barringer and Cue Components are absolutely top-notch. In fact, they constantly strive for perfefction. You can rest assured that when you get screwed by these guys, you'll get screwed harder and longer than you've ever been screwed before. You have to be good at something.... right?
READ THE PREVIOUS POSTS ON CUE COMPONENTS BEFORE DOING BUSINESS WITH THEM.
He's warped like a bad piece of shaft wood.
Except the Canadians...You forgot that part.
Glenn
CueComponents said:
Except the Canadians...You forgot that part.
Glenn
Glenn Deneweth said:
I just had a quick look and could find nothing on their site relating to this, do they still not ship to Canada ? (Joe ?) It would be too bad, with the way the Canadian dollar is going these days suppliers in the US should be noticing an increase in sales to Canadians. I did find a passage on the site saying they had good relations with a Canadian mill, so it seems they are buying good Canadian maple wood from a Canadian supplier.
Not a cuebuilder, just a curious fellow today ...
Dave
DaveK said:
From one of his auctions...
"Who We Will Not Ship To:
IMPORTANT NOTE: We will not ship to Canada, France, Germany and Indonesia. NO EXCEPTIONS. "
Apparently he's not happy about these Countries and their involvement in the War. I would love to hear his side of the story though.
Glenn
I've said it here before. Joe has done me right for over three years now. Whenever we vist, Joe is always gracious and makes us feel welcome even if he is very busy. Sometime we work and talk. If I am lucky I get to help unload truck or something.
I just drove in from Orlando Florida this AM, we had planned to get over to visit Joe at the new shop and pick some nice wood and shoot the breeze but the roads were shut down due to the fires and smoke.
We have enough really nice wood on hand to last but I plan to go back out there this fall anyway, mainly just to visit Joe.
Hopefully no fires then.
Tom
I just drove in from Orlando Florida this AM, we had planned to get over to visit Joe at the new shop and pick some nice wood and shoot the breeze but the roads were shut down due to the fires and smoke.
We have enough really nice wood on hand to last but I plan to go back out there this fall anyway, mainly just to visit Joe.
Hopefully no fires then.
Tom
Hey Tom....
Give us a call as we're here toasting marshmallows. Would love to see you and Kim again.
Give us a call as we're here toasting marshmallows. Would love to see you and Kim again.
good news
I think t hat the good has to be reported with the bad. I had stated in an earlyer post that I had some bad experiance with these folks on some shaft wood. Well I bought one of the Bison chucks from him and at a good price I might add. It came and one of the pins on the backing plate was bent. I told Joe about it and he very graciously offered to take it back and pay for the shipping. You couldn't ask for any thing more than that. After investigating it, I decided that I could replace the pin and still have a great chuck at a good price so I told Joe I appriciated his offer, but decided to keep it after all. Thanks Joe. Butterflycues
I think t hat the good has to be reported with the bad. I had stated in an earlyer post that I had some bad experiance with these folks on some shaft wood. Well I bought one of the Bison chucks from him and at a good price I might add. It came and one of the pins on the backing plate was bent. I told Joe about it and he very graciously offered to take it back and pay for the shipping. You couldn't ask for any thing more than that. After investigating it, I decided that I could replace the pin and still have a great chuck at a good price so I told Joe I appriciated his offer, but decided to keep it after all. Thanks Joe. Butterflycues
Never again!
Add me to the list of people who will never again deal with Cue Components!
I had won some shaft dowels from them on eBay a year or so back. I forgot about waiting forever for them to be shipped, the slow response when asking about shipping status and the marginal quality when I finally did receive them.
Silly me, I bid again on some "Premium Vacuum Shaft Dowels". What I received certainly weren't "premium". In the course of questioning the quality and the chance that I may have been shipped the wrong thing, what I got were e-mails that I can only catagorize as "snotty". They finally acknowledged that the wrong dowels had been shipped and their solution was to ship them back for a full refund including the shipping cost for the return.
Sounds good right? No! The bottom line is that I didn't get what I purchased. It's not my problem that they can't keep there orders straight and they did not offer to ship me the dowels that I had purchased.
In a previous contact, I was told that mine was just one of thousands of orders. If you want to do volume business, great! Just set up a system that keeps it straight or bite the bullet when you screw up!
Add me to the list of people who will never again deal with Cue Components!
I had won some shaft dowels from them on eBay a year or so back. I forgot about waiting forever for them to be shipped, the slow response when asking about shipping status and the marginal quality when I finally did receive them.
Silly me, I bid again on some "Premium Vacuum Shaft Dowels". What I received certainly weren't "premium". In the course of questioning the quality and the chance that I may have been shipped the wrong thing, what I got were e-mails that I can only catagorize as "snotty". They finally acknowledged that the wrong dowels had been shipped and their solution was to ship them back for a full refund including the shipping cost for the return.
Sounds good right? No! The bottom line is that I didn't get what I purchased. It's not my problem that they can't keep there orders straight and they did not offer to ship me the dowels that I had purchased.
In a previous contact, I was told that mine was just one of thousands of orders. If you want to do volume business, great! Just set up a system that keeps it straight or bite the bullet when you screw up!
I think like everything else you have to pick and choose what items to buy and what not to buy or fly to Florida. I'll do business with them again but not any of the items in the category I sent back.
Here again, they seem to be trying to improve on their ways. I like not to see this PFD endorsement ever again because it doesn't mean anything as long as customers keep complaining. It is the way of business!
Here again, they seem to be trying to improve on their ways. I like not to see this PFD endorsement ever again because it doesn't mean anything as long as customers keep complaining. It is the way of business!
I for one, don't feel like I have to kiss his back side to do business with him by ordering only certain items, or flying to Florida to hand pick merchandise. I've had my go round with him twice and won't go through it again. The two orders I placed were primarily to "test the waters" so to speak. I was sitting on a pretty large order anticipating he would deliver "the goods" as described, and in a timely manner. It didn't happen. The large order went to someone else and I'm still doing business with that person that does indeed "have the goods".
"trying to improve on their ways"?? Sorry, but I just don't see the improvement. It seems like a never ending story.
"trying to improve on their ways"?? Sorry, but I just don't see the improvement. It seems like a never ending story.
been dealing with them occasionally for 3 years now...
from bad to worst... most of the time the quality of product is sub to their claims...guess im out of luck???
recently i emailed them/ to order some stuff... 
now they want funds/payments via "wire transfer" not just the usual visa?
from bad to worst... most of the time the quality of product is sub to their claims...guess im out of luck???
recently i emailed them/ to order some stuff... now they want funds/payments via "wire transfer" not just the usual visa?