Cue issues refunds how long should you wait??????

Tell the cue-maker he has 7 days to refund your money........all of it........if not, you will post about him on Facebook and especially here on AZ........you will tell the world what a horrible cue-maker he apparently must be if 3 shafts in a row were indeed crooked, not straight, warped,etc....the point is the shafts must be straight and they weren't....taking your statement at face value.

What business person......cue-maker....does not have the financial capital to issue an immediate refund.....right now......is he doing business on a shoestring budget? That tells you this guy is a problem looking to happen......and don;t let it become yours........give him 7 days and in the meantime, file a report with Paypal letting them know you made demand for a refund without success.

If the cue-maker still blows you off, come back here on the Forum and blast his name in every section you think appropriate.....including for sale....let the Mods jerk the thread down if they see fit.....other prospective buyers deserve to know whom this SOB is so they don;t get screwed like you.
 
If the tip is coming off the table, are you rolling the cue with the shaft attached to the butt?

Sounds like the joint may need re facing?

Roll the butt by itself and see what you get. Maybe the wrap is jacking it up.

Roll the shafts by themselves and see what you get. Could be many things...
 
Cracktherack said:
How long are you going to wait before you toss his name out there?
Spare everybody else from what you went through.
Click to expand...

I sent him another text and told him end of the month.
If not I am getting my lawyer involved.
Posting up a thread with his name in it.
Posting up vids as well of the issues.

Bavafongoul said:
Tell the cue-maker he has 7 days to refund your money........all of it........if not, you will post about him on Facebook and especially here on AZ........you will tell the world what a horrible cue-maker he apparently must be if 3 shafts in a row were indeed crooked, not straight, warped,etc....the point is the shafts must be straight and they weren't....taking your statement at face value.

What business person......cue-maker....does not have the financial capital to issue an immediate refund.....right now......is he doing business on a shoestring budget? That tells you this guy is a problem looking to happen......and don;t let it become yours........give him 7 days and in the meantime, file a report with Paypal letting them know you made demand for a refund without success.

If the cue-maker still blows you off, come back here on the Forum and blast his name in every section you think appropriate.....including for sale....let the Mods jerk the thread down if they see fit.....other prospective buyers deserve to know whom this SOB is so they don;t get screwed like you.
Click to expand...

Believe me I will follow his every post

DanO said:
If the tip is coming off the table, are you rolling the cue with the shaft attached to the butt?

Sounds like the joint may need re facing?

Roll the butt by itself and see what you get. Maybe the wrap is jacking it up.

Roll the shafts by themselves and see what you get. Could be many things...
Click to expand...

All shafts attached when rolled
Whether joint needs refacing or not it should have been correct when it left the cue maker the first time out
Anyone who purchases a new custom cue should not have to go through what I am going through


Simple:
Man up as a cue maker
Stand behind your product
3 Shafts and no matter they dont roll proper
Offering me low deflection shaft valued at $200 doesnt give me the product I bought when we discussed the commission of this cue

My best cue I have is a Tony Russell cue
This man stands behind his cues
He made me on that wasnt too my liking
Guess what he said send it back and made me another cue with some changes this time around and stood behind everything
His cues play killer I mean killer
They look just as damn good as well
This is a man I would recommend to anyone...as matter of fact my friend even had his cue made by him after playing with mine

Now only if the person who made this cue I am having issues would do what is right
Like I said end of this month or his name will become known to all
 
Supralative said:
OK

Lets say you buy a cue from a known cue maker from here.

You agree on price and what you want with the cue.

In this case the cue is currently made with one shaft already.

So....you commission another matching shaft to be made.

It takes abit of time to make the 2nd matching shaft....so seller sends you the cue with current shaft to play with.

You get the cue and the current shaft has a roll.

You contact the maker and he says he will take care of the issue and send you a 3rd new shaft along with the 2nd new shaft that was commissioned on the original sale.

It takes awhile to still get these two new shafts.....but finally they arrive.

Well now both new shafts there were just sent have rolls to them as well.

Total time so far now is almost 3mos. Too many tries to get things right etc...buyer and seller agree to return cue and get a full refund.

Seller doesnt have funds to do the refund immediately though....so how long do you wait?

Should the seller be in contact with out of courtesy to let you know the status of refund...maybe when buyer can expect, etc....
Click to expand...


Best thing to do is a video of the butt and shafts being rolled and post it on YouTube or you'll always be questioned here !


Sent from my iPhone using Tapatalk
 
Supralative said:
I sent him another text and told him end of the month.
If not I am getting my lawyer involved.
Click to expand...

Probably not wise unless your lawyer knows how to straighten shafts. Likely best to follow Brian's advice and open a Paypal complaint, although not guaranteed to go your way by any means.
 
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Payment was sent in September
Its been way over 45 days to open a complaint
I checked that end already

Like I said
Life is full circle
All things will come around:wink:
 
I am calling B S on the seller, here's why.

In order to accept payment thru Paypal, you HAVE to have a valid credit card on file.

The seller agreed to the refund and he can charge his own credit card if he does not have the funds readily available in his Paypal account.

More than likely, the seller will need to get a higher limit on his maxed out card.


Who is the seller? We will see his woods, tools and other items for sale real soon.
 
Supralative said:
OK
Lets say you buy a cue from a known cue maker from here.
You agree on price and what you want with the cue.
In this case the cue is currently made with one shaft already.
So....you commission another matching shaft to be made.
It takes abit of time to make the 2nd matching shaft....so seller sends you the cue with current shaft to play with.
You get the cue and the current shaft has a roll.
You contact the maker and he says he will take care of the issue and send you a 3rd new shaft along with the 2nd new shaft that was commissioned on the original sale.
It takes awhile to still get these two new shafts.....but finally they arrive.
Well now both new shafts there were just sent have rolls to them as well.
Total time so far now is almost 3mos. Too many tries to get things right etc...buyer and seller agree to return cue and get a full refund.
Seller doesnt have funds to do the refund immediately though....so how long do you wait?
Should the seller be in contact with out of courtesy to let you know the status of refund...maybe when buyer can expect, etc....
Click to expand...

You know if you don't mention the cue maker you won't be able to get help here ! But if you do the pressure will be put on him to refund
 
As stated before
End of the month
Then I will post pics of the cue I bought
The link of the cue for sale
Vids of the roll
I will though have to unpack this cue from its package as it has been ready to ship back since before Christmas
I am not a person that likes to bad mouth and slander but when you sell items you sell items that are GOOD in PROPER condition that function correctly
I even asked him if he would be willing to trade out one of his other cues for sale that has two GOOD PROPER WORKING SHAFTS but no direct reply to that question

People on AZ Billiards can doubt what I say but why would I come on here to bad mouth and give a cue maker a bad reputation?
What do I gain out of that?
All I wanted was a cue that looked good in pics with an additional shaft on top of the shaft it already came with

Once again here its plain and simple
Cue maker needs to make it right after trying so many times already
Send the refund and be done with it
 
Production cue. Proceed.
PayPal is the buyers friend.

I didn't read everything, so forgive me if paypal is not an option.

Seems like the odds of a successful transaction with a Cue builder is nil.

Good luck

Sent from my SCH-I545 using Tapatalk
 
How do you roll a cue?
Is there a special way that I dont know of?
Put butt and shaft together and roll on table?
Im not doing any light saber type thing here with the cue.


That light SABER type is what Tascarella and his son uses to determine how the Tip moves as it's rolled !

I would roll the cue separately in different spots on the table because of the slabs might not be evenly together ! Video each shaft and the butt

as I only know of their are only 3 slabs of slate under the cloth

Maybe the PIN is OFF on the Butt and that is why he doesn't want it back !
 
We have rolled butt and shafts separate and yes they stay flat to table like alot better
Together not even
So yes we think its within the joint area...pin?, face? who knows.....but guess it what
Cue maker should have this spot on as they BUILD cues and sell many

Yes he said he would refund...question is how long
Its been since mid to end of December...so lets just say a month now
Cue maker has no definitive time frame he said he would send the money
So maybe get it tomorrow or maybe get it 5-4-2020 maybe right
How long does one have to wait to get a refund on an incorrectly built cue?
 
Supralative said:
We have rolled butt and shafts separate and yes they stay flat to table like alot better
Together not even
So yes we think its within the joint area...pin?, face? who knows.....but guess it what
Cue maker should have this spot on as they BUILD cues and sell many

Yes he said he would refund...question is how long
Its been since mid to end of December...so lets just say a month now
Cue maker has no definitive time frame he said he would send the money
So maybe get it tomorrow or maybe get it 5-4-2020 maybe right
How long does one have to wait to get a refund on an incorrectly built cue?
Click to expand...

So it's NOT the shafts Surprise Surprise NOT

You Really should show this cue so nobody else buys it
 
Supralative said:
We have rolled butt and shafts separate and yes they stay flat to table like alot better
Together not even
So yes we think its within the joint area...pin?, face? who knows.....but guess it what
Cue maker should have this spot on as they BUILD cues and sell many

Yes he said he would refund...question is how long
Its been since mid to end of December...so lets just say a month now
Cue maker has no definitive time frame he said he would send the money
So maybe get it tomorrow or maybe get it 5-4-2020 maybe right
How long does one have to wait to get a refund on an incorrectly built cue?
Click to expand...

Most likely the joint just needs to be faced. It should not have been sent out this way, but it could be an easy fix for a local cue maker. Doesn't sound to me like you're getting your money back, so I might consider other options.
 
That is a last thing I want to do honestly
If in the end no refund is sent....then yes
More out of pocket money to fix a buster ass built cue by this cue maker
Lets hope for the best by month's end

If not post will be made
Everywhere I find this cue maker posting I will follow
I will list on many sites as well the cue at hand and the issues it has
He will know the faults he made and it will always follow him
 
poolguy4u said:
:smile:



Well if you don't return the cue and shafts first, don't expect a refund.



:boring2:




.
Click to expand...

Sorry not in this case OK
Cue maker said do not ship the cue back yet because he does not have the money.
In hindsight as well its good because look at the situation now.

Soooooo
When you buy a cue....do you expect shipper to send cue out before receiving full payment?
Good common courtesy should play the same correct.
You are buying a custom cue made to your specs.
If you received a cue that was not made in the manner...should the refund be issued and then you send the cue out?
 
Unfair

These anonymous threads are tedious and do more harm than good.

The effect is not that a cuemaker gets called-out or exposed for failing on a promise or simple bad business practice, the effect is that it lumps cuemakers, both good and bad, together.

The fact is, that there are many many reputable cuemakers who delivery as promised, for the amount agreed-upon, who make-good on any problems, who keep open communication with customers.
 
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