ScottoB22,
My name is Scott Taylor. I am the owner of CueSight. We've been taking damn good care of our customers since 1999. I am not sure who you spoke with at our office, and I am quite surprised to see that you were not able to get your questions and problems resolved. Our staff KNOWS the value of handling customers with excellent service as our top priority.
The situation was just brought to my attention, even though your post was made after business hours on Friday, and I am currently at 25? 23.66 N, 67?37.52 W. If you Google that, you'll find that I am smack-dab in the middle of the Bermuda Triangle, yet still doing what I can to address your concerns.
Please call our office as soon as you get this message, and speak with Matt Carter, our General Manager. He can be reached toll-free at 1-800-660-2572. I assure you, once you have explained the situation, he will make sure you are a "happy camper".
I do not know what items you were looking to purchase, but please note:
1) If we offer it for sale, we have it in stock.
2) Your order will ship the same day it is ordered.
3) We DO NOT VIOLATE the pricing policies of our suppliers, unlike many of our online competitors.
4) Our customers will be treated with respect, so long as they are not completely out-of-line. I am a big fan of "firing" customers that do not treat my employees with common courtesy.
5) If there is a problem in shipping, such as freight damage, we will take care of your problem promptly and efficiently.
I have re-read your posts here several times, and knowing what I know about the level of service we provide, something seems a little fishy to me. Does anyone else detect something a little "off" here?
Well, ScottB22, DO give Matt a call, explain what happened to him, then post back here what you've learned.
Thanks in advance,
Scott Taylor, from aboard the
Norwegian Gem
