Nothing like kicking a man while he's down and using it as a shameless plug for your own ornate cue, right Bava?
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Cuemaker problem pics
- Thread starter JMiller1975
- Start date
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I know we had issues with cue makers on here that didn't end well.
This actually did end well and everyone still slamming Cohen.
OP was refunded.
I'm still wondering if the Dennis Searing debacle had a resolution.
This actually did end well and everyone still slamming Cohen.
OP was refunded.
I'm still wondering if the Dennis Searing debacle had a resolution.
A friend of Dennis bought the cue from OP. So now it is for the friend to work out getting repairs and cue back from Dennis. His odds of getting the cue back are better than OP's were I imagine.
Have you heard of any complaints about Mr. Owen’s workmanship,
his attitude or, his overall demeanor greeting & treating customers?
No, you haven’t and why might that be? Hmn.......how about other
top notch cue-makers? Well sometimes you do, ex. Showman. He
makes amazing cues but he has gotten beat up on this Forum in
the past. Even great cue-makers can sometimes behave like a jerk.
Mr. Owen exerted a great deal of effort to complete the protectors
despite that we agreed upon a price before he even came up with
this design. I had no idea what he would come up with and he
exceeded my expectations. The design required a lot of extra work.
I mentioned this because people had previously posted replies on
how cue-makers dislike making protectors versus pool cues. And
I agreed with that but I pointed out that great cue-makers don’t shirk
the task nor do they produce questionable quality. To illustrate that
I posted photos of only the rings on my cue. If I wanted to show off
the beautiful cue Mr. Owen produced, I’d post more photos than just
the rings. And yeah, I have pride over that cue since the design was
something I ultimately conceived after many months of deliberation.
Yup, mine is one of the nicest cues Mr. Owen has produced but that’s
my blessing and apparently your envy. Again, the last thing I am doing
is bragging and that’s why photos of my cue aren’t in this thread, just
the protector set that turned out perfect unlike the OP’s experience.
Matt B.
p.s. Thanks Bob....Do you agree the Royals are a better team this year?
p.p.s. Well, opening day is off so let’s hope it’s not a greatly shortened season.
his attitude or, his overall demeanor greeting & treating customers?
No, you haven’t and why might that be? Hmn.......how about other
top notch cue-makers? Well sometimes you do, ex. Showman. He
makes amazing cues but he has gotten beat up on this Forum in
the past. Even great cue-makers can sometimes behave like a jerk.
Mr. Owen exerted a great deal of effort to complete the protectors
despite that we agreed upon a price before he even came up with
this design. I had no idea what he would come up with and he
exceeded my expectations. The design required a lot of extra work.
I mentioned this because people had previously posted replies on
how cue-makers dislike making protectors versus pool cues. And
I agreed with that but I pointed out that great cue-makers don’t shirk
the task nor do they produce questionable quality. To illustrate that
I posted photos of only the rings on my cue. If I wanted to show off
the beautiful cue Mr. Owen produced, I’d post more photos than just
the rings. And yeah, I have pride over that cue since the design was
something I ultimately conceived after many months of deliberation.
Yup, mine is one of the nicest cues Mr. Owen has produced but that’s
my blessing and apparently your envy. Again, the last thing I am doing
is bragging and that’s why photos of my cue aren’t in this thread, just
the protector set that turned out perfect unlike the OP’s experience.
Matt B.
p.s. Thanks Bob....Do you agree the Royals are a better team this year?
p.p.s. Well, opening day is off so let’s hope it’s not a greatly shortened season.
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About 10 years ago I tried ordering some joint protectors for my Jim Buss and a Schon. The obvious choice was Jim Buss but I think he was retiring at the time so I contacted Bob Dzuricky of DZ Cues. Even though he wasn't going to make them, Mr. Buss offered to send Mr. Dzuricky some left over stitch rings he had that would match my cue. I don't even remember if he had me pay for them.
Needless to say, Mr. Dzuricky did an amazing job and I paid less than $200 for two sets and the Schon JPs had matching ivory points! All I did was tell him what I would like, but I left the major details to him and let him surprise me. A few months later they showed up and were perfect.
Needless to say, Mr. Dzuricky did an amazing job and I paid less than $200 for two sets and the Schon JPs had matching ivory points! All I did was tell him what I would like, but I left the major details to him and let him surprise me. A few months later they showed up and were perfect.
Attachments
Dick move
After reading how the OP "handled the situation" with Cohen, I think I'll be sticking with my original opinion.
Snooker Theory and bbb....what do you think? :grin:
Originally Posted by JMiller1975 View Post
This is EXACTLY what I sent:
"Ok. I got home a little bit ago and found my package. I was pretty excited to open it up, but was let down as soon as I did. The workmanship is absolutely horrible and not what I had come to expect from you. The cue I have of yours, and some of my friends’ cues, are perfect. These are anything but perfect. Far from it. I am definitely not happy."
Not sure where the "Aggressive tactic demanding the person drop his life" is at?
After that email I sent another one 22 minutes later when I had a chance to sit down and look at the work some more. That email was:
"So the more I’m looking at these, the more pissed off I’m getting. Had I known this is the kind of work I would get back I would have never ordered anything from you. You need to respond via email ASAP because right now I feel like I got scammed."
His response to those (or your response to those?" was:
"I was driving right now. Just send them back and I will refund you for the caps.
Edward Cohen
19437 Trentham Ave.
Cerritos, CA 90703"
Again, not sure where I threatened him, or his business, or his livelihood. All he had to do was respond with something that showed he actually cared that I, as a customer, felt like I had just been scammed. It's not really difficult. But please if you have anything to support your idea that I am stating "half truths" please share.
Also, as for not wanting to speak on the phone to, as you said "get it right" THAT'S the only "half truth" so far. Eddie DID try calling me but only after I let him know that they had been shipped back. At that point I said I preferred to keep our contact limited to email because I didn't trust that he would be returning my money. At no point did he ever "try to work with me"
He did refund my money, and for that I guess I should be grateful. Now I can spend my money on cuemakers who put their customers first.
After reading how the OP "handled the situation" with Cohen, I think I'll be sticking with my original opinion.
Snooker Theory and bbb....what do you think? :grin:
Originally Posted by JMiller1975 View Post
This is EXACTLY what I sent:
"Ok. I got home a little bit ago and found my package. I was pretty excited to open it up, but was let down as soon as I did. The workmanship is absolutely horrible and not what I had come to expect from you. The cue I have of yours, and some of my friends’ cues, are perfect. These are anything but perfect. Far from it. I am definitely not happy."
Not sure where the "Aggressive tactic demanding the person drop his life" is at?
After that email I sent another one 22 minutes later when I had a chance to sit down and look at the work some more. That email was:
"So the more I’m looking at these, the more pissed off I’m getting. Had I known this is the kind of work I would get back I would have never ordered anything from you. You need to respond via email ASAP because right now I feel like I got scammed."
His response to those (or your response to those?" was:
"I was driving right now. Just send them back and I will refund you for the caps.
Edward Cohen
19437 Trentham Ave.
Cerritos, CA 90703"
Again, not sure where I threatened him, or his business, or his livelihood. All he had to do was respond with something that showed he actually cared that I, as a customer, felt like I had just been scammed. It's not really difficult. But please if you have anything to support your idea that I am stating "half truths" please share.
Also, as for not wanting to speak on the phone to, as you said "get it right" THAT'S the only "half truth" so far. Eddie DID try calling me but only after I let him know that they had been shipped back. At that point I said I preferred to keep our contact limited to email because I didn't trust that he would be returning my money. At no point did he ever "try to work with me"
He did refund my money, and for that I guess I should be grateful. Now I can spend my money on cuemakers who put their customers first.
See post 84, OP wouldn't take Eddies phone calls, told him he got scammed, fires off a shitty email, then another 20 minutes later clearly in an overly emotional place.
That's why I sent Eddie an email early yesterday letting him know about this thread, always different words coming from each side of the story, although the pictures of the work speak a million words...
Honestly, I still would like to hear how in the world those JPs made it out the shop, its one thing to have a small error in a tiny spot, but those things were trash, you have to look hard for an area that isn't totally f***ed up on them.
Again if you do shitty work and send it out your shop, I think people have a right to post pictures of the shitty work, be it for vindicative reasons or just as a heads up to the community, although if you do it for a vindictive reason, going to catch just as much flack, if not more.
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This video is proof that he does a fantastic job of building cues. Some aggression from the OP must have happened.
https://www.youtube.com/watch?v=ABwGey9tx3E
The OP got mad and personal according to what I've read. I can not deny this nor can I confirm this. The OP did something.
https://www.youtube.com/watch?v=ABwGey9tx3E
The OP got mad and personal according to what I've read. I can not deny this nor can I confirm this. The OP did something.
lets see you spend $700 and get shit delivered to your door bigshot. how about you send the OP 700 and he sends you those caps. you cool with that? he has every right to be mad, every right to ask for advice on which he did and every right to complain. lot of people get good cues out of his shop, but more than should get shoddy work. hes over priced and under experienced. he has a good eye, and he makes some nice cues, nothing to write home about, mostly a cue that most cuemakers can make. if hes passionate about what he does, hell get better, but im guessing him sending out product like he does hes not passionate, hes just trying to make a dollar as quickly as he can. his mistake, those caps should have never left his shop. you reap what you sow. his rep took a hit, not the OPs fault at all.
Yes. The OP opened a package that contained shite, expensive jp's from an incompetent jp maker. The more prudent thing would have been for the OP to have thrown the unopened package in the trash can, then sent an email to Cohen telling him how wonderful his jp's were. Opening the package and being upset for paying $675 for the garbage therein was very stupid. The OP deserves to be humiliated for his stupidity. People who steal rails and cash and lie about it (RKC), or lie to people on their waiting list (Dennis Searing), or send out crappy product(Dennis Cohen) are in no way the cause of the upset in their customers. Rather, their customers are to blame for being stupid enough to trust them.
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Yes, look how he was dressed, he was asking for it
Your logic is disgusting and slavish