Purdman
Banned
blud said:
Ok Blud, I accept your apology and offer mine. I will send you the new shaft back. You can put the correct rings on it and return it to me. I would like to know how long it will take you. The new shaft fits the cue. Same size just differant rings. You make it right and I will be satisfied. Please post your reply here for all to see. That way everybody will know that you can be trusted.
Don Purdy (Purdman)
hey all.....not wanting to start anything but i have a question that has pondered me since this post has been started......why is it that when we as consumers are not happy or satisfied with a product we are expected to not voice our thoughts or opinions.......and that whenever we speak up the people that are ultimately in the wrong always lash out and try to make us out to be the bad guys.....i think it is our right to say what we feel and think and if this upsets someone then they sghould strive to better perfect there product.....i also understand that we are all human and prone to make mistakes but we should still have the right to voice our unhappiness and dissatisfaction with out the people that have made us this way lashing out and trying to make us feel inferior or even stupid.....i also feel that this board is a fair and unbiased for the most part a good place to post these things that happen......i am glad to see that this problem has ultimately been taken care of....wish all problems could end like this but there again this is not a perfect world and there will always be someone out there that will get dumped on and will have or be made to feel they dont have the right to say anything......i know this from personal experience and i dont understand how people sleep when they do wrong to others and expect that person to just say hey i deserve that.....i am not saying im perfect as i have done wrong and since i have been sick i have tried to the best of my ability to make things right.....sometime people will not allow it but i tried and thats all i can do....i can speak from personal dealings that don is a more than fair guy and a gentleman to boot.....im just glad to see things work out for him......take care all, juston
ps.....just some thoughts i wanted to get off my chest....lol
ps.....just some thoughts i wanted to get off my chest....lol
cuewhiz189 said:
sounds like some thoughts by a man that is not IN BUSINESS. The 'customer is always right' slogan is perpetuated by CUSTOMERS. I AM in business, and sometimes customer relations can be difficult on both sides of the coin. NUFF SAID
Ryan Lynn.
What makes you conclude Juston is not IN BUSINESS?fxskater said:
I was in the retail business for a dozen years.
We were trained, when you had a customer complaint, first you emphatize with the customer. Then you were made to apologize then you were to offer the customer a remedy to the problem. ONLY a very few customers would not be satisfied with that.
The legitimate customer has no OTHER interest except to get what he paid for.
If a retailer thinks customers are his enemies, he won't be business for long.
fxskater said:
Now that sounds like some thoughts from a man who will not be IN BUSINESS LONG. Everyone who has a job is in business in one way or another, even pool hustlers. I am a BUSINESS OWNER in the service industry and customers are everything. They are my bill payments, they are my paycheck, they are my advertising (good and bad, depending on how they feel the service was). Customer relations are almost always difficult when you provide a quality product, because most customers do not want to pay money for quality in this world of Walmarts, Best Buys and Sams Club. Almost no customer will want to hear about how you were a little late because you stayed to make sure your last customer was completely satisfied and they will get the same quality service. All they know is that you were not there when you were supposed to be and you are "imposing" on their time.
End hijack.
Blud, I respect your skills and what you have contributed to the pool world, both over the years and all of the help you give on this board. I am a young man, and you can take my advice or leave it, I will not be offended either way, but it seemed like Purd's big grief was he didn't know what happened to his old shaft. I don't know if you looked over that, or if you were a little skittish at admitting you misplaced it, but I think a man of your reputation should be able to admit your mistakes. You seem to be a great business man, the key word being man. You are human, don't put the pressure on yourself to be more than that.
Purd, I'm glad that things are going to work out for you, and I have confidence that things are going to work out for you. I really enjoy listening to your posts and what you have to say, so keep it up, and don't get jaded. Everyone makes mistakes and sometimes our hubris keeps us from admitting that we did something wrong.
Good luck to both of you,
~Shakes
hey ryan....i can appreciate what you said....but i have been in business and my family run a business for a combined total of 60 years before we got out of it.....from all the dealings i have seen in my families business you do what is right,but there are times that the customer is wrong.....this is a fact known all over the world.....the customer is always right is just a dignified way of kissing up to someone.....what i was saying in my rambling post is that when a person pays for something,or is promised something or is owed something they should get what is rightly theres......it just chaps my ass that people will go out of the way to bash someone when they complain......thats our right........just like in the cue world.....heres a sample of what i am talking about.......
several months back i went out on a limb for someone i considered a friend and used the fact that i know a cuemaker to have a cue built for a reasonable price and a timely manner,something he could not have had done......well in this i never asked to be compensated just because i was trying to help out someone.....well as time goes by the person i was doing the favor for promised me a low end cue that he was having done by a cuemaker that he was doing business with.....it was just a ebony dufferin conversion that i was promised........the cue i had built for the so called friend turned out to net the guy around 2200.00 dollars.......now during all this he sends someone to the cuemakers shop to check up on me to see if i was on the up and up.....this have no problem with,but he lied and said that it was just a coincidence that his friend was going down there and he was just checking out the cue to see how it was coming......this is fine but if this is his intention why lie about it,then after finding out i was on the up and up he never apologizes,he instead makes the comment to a mutual friend,"damn right i had him checked on"........but im vindicated in the fact he was left looking like a jack ass thinking i was trying to pull one on him......then the next tactic was he invited me to come visit him and his family.....i told him up front i couldnt afford the ticket to come,he without hesitation volunteers to buy the ticket....he promised that we would get out and play and he would show me a good time......i went to one pool room for 45 minutes and the rest of the time i was relegated to play pool in a hole in the wall bar.....not the good time i was promised or looking forward to.......well upon returning home,the person chooses to call me every day and i am not exagerating this ,wanting me to call my friend everyday to see how the cue was coming.......well once the cue was done i recieved the cue and promptly shipped it to him.......well guess what the phone calls stop and i never get my cue i was promised....go figure,he used and abused the friend ship to get something for nothing and what do i get in return for being upset about not getting my cue.....i get alot of flack from him and his wife trying to make me feel like shit for being upset that i feel like i got shit on.......this is the kind of stuff i was talking about.......and this guy and his wife both feel like im in the wrong for being pissed about my cue......well how would he have felt if i would have kept his cue and not given him what was his by what is right......but yet everyone that deals with this guy says hes a good guy but upon further listening a majority of these people only continue to deal with him due to the fact hes a joke and they get over on him.....nobody i have talked to values his friendship and he has burnt so many bridges with cuemakers that they either wont do business with him or charge him out the ass for what they will do........i guess he is getting what he desreves but yet he still feels like im in the wrong.....the last thisng i get was a comment about how he was hurt and hasnt worked since december,thats fine but i never bitched about my cancer and not being able to work for 5 years......all i did was tried to help someone out and didnt ask for anything ,just wanting to be a friend......well see what trying to be a friend got me,not a damn thing.....this has done nothing but left a bad taste in my mouth when dealing with people.......but trust me in all this have met and made some good friends,and will and am doing business with them now and anytime i get the chance.......and hes left to having to give cues away for little or nothing to pay his mortgage and feed his family.......so is this karma?
just wanted to give you a better idea of what i was talking about,juston
several months back i went out on a limb for someone i considered a friend and used the fact that i know a cuemaker to have a cue built for a reasonable price and a timely manner,something he could not have had done......well in this i never asked to be compensated just because i was trying to help out someone.....well as time goes by the person i was doing the favor for promised me a low end cue that he was having done by a cuemaker that he was doing business with.....it was just a ebony dufferin conversion that i was promised........the cue i had built for the so called friend turned out to net the guy around 2200.00 dollars.......now during all this he sends someone to the cuemakers shop to check up on me to see if i was on the up and up.....this have no problem with,but he lied and said that it was just a coincidence that his friend was going down there and he was just checking out the cue to see how it was coming......this is fine but if this is his intention why lie about it,then after finding out i was on the up and up he never apologizes,he instead makes the comment to a mutual friend,"damn right i had him checked on"........but im vindicated in the fact he was left looking like a jack ass thinking i was trying to pull one on him......then the next tactic was he invited me to come visit him and his family.....i told him up front i couldnt afford the ticket to come,he without hesitation volunteers to buy the ticket....he promised that we would get out and play and he would show me a good time......i went to one pool room for 45 minutes and the rest of the time i was relegated to play pool in a hole in the wall bar.....not the good time i was promised or looking forward to.......well upon returning home,the person chooses to call me every day and i am not exagerating this ,wanting me to call my friend everyday to see how the cue was coming.......well once the cue was done i recieved the cue and promptly shipped it to him.......well guess what the phone calls stop and i never get my cue i was promised....go figure,he used and abused the friend ship to get something for nothing and what do i get in return for being upset about not getting my cue.....i get alot of flack from him and his wife trying to make me feel like shit for being upset that i feel like i got shit on.......this is the kind of stuff i was talking about.......and this guy and his wife both feel like im in the wrong for being pissed about my cue......well how would he have felt if i would have kept his cue and not given him what was his by what is right......but yet everyone that deals with this guy says hes a good guy but upon further listening a majority of these people only continue to deal with him due to the fact hes a joke and they get over on him.....nobody i have talked to values his friendship and he has burnt so many bridges with cuemakers that they either wont do business with him or charge him out the ass for what they will do........i guess he is getting what he desreves but yet he still feels like im in the wrong.....the last thisng i get was a comment about how he was hurt and hasnt worked since december,thats fine but i never bitched about my cancer and not being able to work for 5 years......all i did was tried to help someone out and didnt ask for anything ,just wanting to be a friend......well see what trying to be a friend got me,not a damn thing.....this has done nothing but left a bad taste in my mouth when dealing with people.......but trust me in all this have met and made some good friends,and will and am doing business with them now and anytime i get the chance.......and hes left to having to give cues away for little or nothing to pay his mortgage and feed his family.......so is this karma?
just wanted to give you a better idea of what i was talking about,juston
fxskater said:
Truer words were never spoken...
Joe