Deposit for cue

deposit

If I am building a cue that I think will be no problem selling if the guy backs out, I will accept a smaller deposit. Usually 1/3. If I am building a cue that the guy comes up with off the wall ideas and I think only an idiot would buy it. I will ask for as much as the full price of the cue. You have to remember we have a lot of money and time tied up here. As for a refund, depends on the reason and the attitude of the guy at the other end. But I guarantee they wouldn't get full refund. That is what a deposit is for. My deposit is guaranteeing you that I will take that cue. Butterflycues
 
Deposit

I am way behind on my cue orders. I do not take a deposit and have found that in the couple cases where the person decides they do not want the cue I have sold it within a week. In one case for more than the original quote.
 
It´s difficult. I´d probably give it back to him, but then I´m no cuebuilder and do feel you´d be fully within your rights to keep all of the money. The 10$ you had left over was for the missed interest on the 400.
Good deeds tend to come back at you.

Middle ground - Give him back half?

I just ordered a $300 custom cue, and the maker asked me to pay everything upfront but would deliver in days. I had no problem with that.
 
Thanks to all that have replied. I have refunded the deposit since $60 is not that big of a deal as money is concerned. The person felt so bad about avoiding this matter that they tried to give the money back and apologized repeatedly. I refused the money and said that there were no hard feelings since things do happen. I figure this is some cheap advertising.since the person was overwhelmed with the situation that they will give some good word of mouth.
 
I get $200 down on cues when ordered, and I usually explain to the customer how I handle deposits:

The customer puts $200 down. I complete the cue, and they then have 30 days to complete the purchase. If they cannot complete the purchase, I sell the cue. If I wind up selling the cue for more than the original quote to them on the cue, they get THE DIFFERENCE, up to the $200.

Let's say I quote the customer $800. They put down $200. I complete the cue and they cannot pay. A month later, I sell the cue for $700. Now I take the $700 I sold it for, add the $200 I got from the original customer for a total of $900. I quoted it $800 originally, so the customer gets $100 of his deposit back since that is the difference from what I quoted it at to begin with. I wind up with the money I originally said I would build it for, and I had to go to more trouble to get that price because of the original customer. They got half their money back after backing out of their commitment.

I got this method from another well known cue maker, and I feel this is a fair way to handle it. If they cannot complete the transaction, you have time and money wasted until that cue sells. This is not YOUR fault, it's theirs.

It should be noted, however, that I put forth a good effort to get enough for the cue so that I can refund their entire deposit, especially if I feel the situation is not something they could avoid. Only on a rare occasion would I sell the cue for less than the original price and not refund their money, but if it happens, I would feel it is not my fault.

I have only had this happen one time and the guy got back half of his deposit and THANKED me for that. He was happy because he understood it as non-refundable and was glad to know I would shoot him straight about the end result and give him the $100 difference back.

Also, I have never had a customer (when ordering a cue) tell me that they think this is not reasonable.

JWP
 
Busbee Cue said:
Thanks to all that have replied. I have refunded the deposit since $60 is not that big of a deal as money is concerned. The person felt so bad about avoiding this matter that they tried to give the money back and apologized repeatedly. I refused the money and said that there were no hard feelings since things do happen. I figure this is some cheap advertising.since the person was overwhelmed with the situation that they will give some good word of mouth.
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Good going, and you are right, the advertising will be worth much more than the $60.

I would still think about signed agreements for the future, then you will be protected.

You will also still have the choice to do what you have done, sure feels good don't it!!!!

Craig
 
Perfect

Busbee Cue said:
Thanks to all that have replied. I have refunded the deposit since $60 is not that big of a deal as money is concerned. The person felt so bad about avoiding this matter that they tried to give the money back and apologized repeatedly. I refused the money and said that there were no hard feelings since things do happen. I figure this is some cheap advertising.since the person was overwhelmed with the situation that they will give some good word of mouth.
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TAP, TAP, TAP

That was the perfect and most professional decision. I would do business with you for sure because I know your heart and mind are in the right place.

TAP, TAP, TAP to JWP from Petree Cues as well. Once again, professionalism personified. Disclosure is the key and even then, you still have the right to give the money back depending on the situation.

You are both class acts!

Gene
 
Busbee Cue said:
Thanks to all that have replied. I have refunded the deposit since $60 is not that big of a deal as money is concerned. The person felt so bad about avoiding this matter that they tried to give the money back and apologized repeatedly. I refused the money and said that there were no hard feelings since things do happen. I figure this is some cheap advertising.since the person was overwhelmed with the situation that they will give some good word of mouth.
Click to expand...


My Grandmother used to say "If somebody wants to give you something, take it & say thank you. If they want to hit you...RUN". She was so wise...JER
 
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