I ordered one his chalk holders and it was great except I ordered one with the wrong holder, called and left a message on the day before New Year's eve expecting to hear from him after the holidays, he called back said he didn't have the one I needed in stock but would make one for me, I paid for it and contacted the following Wed. after not hearing from him, he apologized and said that he sent it out on Saturday, the day before New Years eve, that means he took time to make my holder and then take it to the Post Office to send it out! The tracking from the Post Office had not updated so he offered to send me another one because he feared the one he sent was lost, I told him to wait until Thursday to see if it had come but it didn't He said I will send you one Friday, I don't want to make you wait any longer, remember I ORDERED THE WRONG HOLDER, I said I would call the post office and check , he said don't bother I'll just send another one but I called anyways and the post office said it was out for delivery, I got it Friday, the fit was perfect, What got me was how far he went out of his way to take care of me when it wasn't his fault, great product , even better person, THANK YOU Dr.V !!!!!!!!!!!!!!!