I have an OLD McDermott hard case that I've had for over 26 years and it has been excellent, kept my cue straight for the last 26 years.
THAT being said...... I also have a current model case from McDermott, looks just like the one pictured above in the pic except mine is a 3X5.
I bought the case brand new last November. I always carry the case with the shoulder strap OR the top handle, NEVER the side handle. I noticed about 2 weeks ago that the side handle had been torn away from the case, the leather (or "material) had actually ripped and torn. I was pretty disappointed that it only lasted me barely 6 months so I called McDermott about it and they told me their cases didn't have an actual "warranty" on them but they would replace it anyways, I didn't even remember where I bought it from and didn't have a receipt, but Jayme at McDermott said they would replace it anyways and even pay the return shipping back to me. I was sent a brand new case in less that a week, HOWEVER, when I got the case they had sent me a 4X6 and not my original 3X5, so I called Jayme back and have since then sent the 4X6 case back and am now waiting on my new 3X5 to arrive.
My newer 3X5 case is a very nice case and I really like it, I like it so much that I told Jayme at McDermott that if they did NOT replace it under warranty, I would simply buy another one that I liked it THAT much. I feel the side handle tearing off was just a fluke accident, only time will tell when I get my new one back.
All that being said, I really like the newer McDermott cases, especially for the money, and ESPECIALLY for the customer service. I'm using my Porper case as a back-up, but I prefer my McDermott case over my Porper.
Just my .02, hope it helps.