I'm not sure it's that simple. If they do that for one, technically they must do it for all. I agree it seems stupid but if it is to be dealt with, the rule needs to be changed and not handled on a case by case basis. Otherwise, what you're saying is all rules are at the discretion of the LO. Imagine the chaos that could create.
but all rules are at the descretion of the LO. It's his business, be bought and paid for it. If he wants to incur an extra cost and send the money in himself for that forfeit to APA HQ, why would APA give a rats ass ? They got paid, and don't care where the money came from.
And he can pick and choose when to do it. His business, his descretion. The same way, a customer in one store might get a refund, but in another store may not. One customer puts up a stink, the others says, ok ok, I was not sure, thanks anyways.
Diff owners, they are not robots. The good ones know what to do, which is dont' do what the bad ones do. Hey, no skin off my teeth, but chasing more teams away can't be good for business, it just can't be, not over $60.