AzB Silver Member
J&J PC35X-4 3x5 Pool Cue Case with Stand
I had this 3x5 case (PC35X) for 18 months before the handle broke off. Took it to the leather shop, they said it couldn't be fixed. They pointed me back to where I bought it. That was an eBay account ran by joerackem-Nielsen's Billiards. After a couple of emails with no reply I called them. They said, "We just sell them." Gave me JJcue.com phone number. I called JJcue and they pointed me back to the seller and said they were strictly a wholesaler.
After a complaint written through my eBay account to Joerackem@aol.com, he effectively threatened to sue me for slander if I told anyone.
Bottom line here is if you're buying a case for the long hall avoid this product. It can't be repaired. My use was very light.
I wasn't expecting my money back, just help or suggestions to repair. I just had no idea I was buying something that could not effectively be repaired.
Update 3/27/15 11:31cst
Last I checked this is a Cue Case Review forum. This is my review of this product and the service (no service) I received. The facts are as follows.
1. I bought a case from Nielson's. @ $170.
2. After 18 months The handle fell off.
3. Attempted to repair it on my own.
4. Contacted the seller (told to contact the wholesaler)
5. Contacted the Wholesaler - JJcue.com (told we don't work on cases)
6. Product can not be repaired.
7. Posted my results on the Cue Case Review Forum.
Since this case has not been reviewed on the forum I would consider it a valuable addition. Per several posters, I am attempting to make others "aware" of performance of this product and the retail sellers who will distribute it. Based on the feedback from this thread it appears the weight is too much for the vinyl handle.
The following is a very good product similar to what I purchased with a life time warranty. There will be some costs involved but they can still fix your case.
We have a very low rate of defect with Instroke custom cue cases. However,
life is not perfect and neither are we and occasionally we do slip up. So
here is our promise or “Warranty”. Instroke products are Money-Back
Guarantee for the first thirty days after purchase, case must be returned
to seller. After 30 days, we will repair or replace any product, which is
defective due to a manufacturing error free of charge for a period of
twelve months after the purchase dates. Customer is responsible for
shipping case to and from repair facility. All repairs are to be sent to
Instroke Repair Dept., 11174E Nebo Hill Road, Nevada, Mo 64772.
If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.
Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:
This is a link for an Instroke vinyl 3x5 under $170, great warranty: