AzB Gold Member
I agree with other posts .,...after 18 months how can you expect warranty.,.also I'm not knocking the brand of case but you also get what you pay for especially when looking to buy for "long term" .,.. When buying for long term it's best to shell out some cheese one time rather than paying out small sums 2-3 times imo
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I think the original poster was ripped off. Even if he says "Yeah, I deliberately broke the handle," the retailer and original manufacturer should offer to, a) repair the product or, b) offer an alternate that is acceptable to the buyer.
There is no law that states that a retailer or original manufacturer can't charge a customer ("customer," a sacred entity) for a repair, instead of offering lame excuses.
18 months? The time period of use means nothing, Nothing!
It's all a matter of CUSTOMER SERVICE!
Stefan where is the price point for buying a "good" product? If I bought a brand new car and scraped the paint. Went to an auto body shop and was told can't Mach the color. Took it to the dealer and they said , sorry go to the manufacturer. Went to the manufacturer and they said sorry we just deal with dealers. What would you do? Paint it with an off color and drive it around then go back to eating cheese? This all assuming 18 months after purchase.
Me? I take a picture of the car, post in auto review forum and get rid of the car. Ok, so it was a cheap car, but I assumed I could fix or repair it if needed. Because I got the money to do it and many others do not.
Everyone should participate in this. If people don't document their experiences how are others to know what is a good product and what is not.
You are a perfect example of people who just surrender their rights as a consumer. Role over and blame themselves.
Case Review Forums are to share product experiences. Part of that is quality and sevice.
The way the case was made, gluing the vinyl onto the case, makes it impossible to restore the handle to original condition. I could get someone to get a handle back on it but again, I would be continuing to support a bad product and people who sell it.
This is a consumer reports for pool cue cases.
This is just one bad argument on your part after another.....
I don't know of any body shop dumb enough to claim they can perfectly match paint, even if it's a solid. I've worked at body shops and it aint gonna happen. Even with the color code, sometimes there are 10 variations a half a dozen colors that make up a solid. My black had seven.
NOBODY IN THERE RIGHT MIND WOULD PROMISE YOU SUCH THINGS....well unless you are color blind, but then there is the risk that someone you know is not.
But hey, you are the kind of guy who would jump on the keyboard if promised the color would be as close as possible and it was a hair off.
At last, the cost to repaint a panel is 3-500 bucks and it would probably be worth it to fix. Your case is not.
<<<<trying to earn a seat at the party!!>>>>>>>
In my opinion, after 18 months it is no longer Nielsen's problem, if it ever was to begin with.
18-months out of a vinyl case isn't too bad.
You get what you pay for.
I'm surprised that you think an imported vinyl case should be fixed under warranty after 18-months.
I would never expect Nielson's to give me a new case after 18=months
The same thing happened to one of my Instroke leather cases, and nobody is going to fix it under warranty
Yeah, well that is why I paid for an Instroke.
If you had done a little research prior to your purchase, you might have learned which cases are recommended and which ones you should stay away from.
I highly doubt that anyone on this forum would have recommended a J&J.
Nielsen's sells a wide range of products. I have bought from them several times. They sell to a wide range of customers as well. A case like you bought would serve someone well collecting dust after the new and uninformed player who bought it quit after six months.
Sorry, but this is your fault. Quit trying to pass the blame, buy a new case with your new found knowledge, and please, stop voting Democrat.
Actually there is another company that goes farther. We give a full lifetime warranty.Good point
After doing my homework I found a great manufacturer that backs their product no matter who sells it.
If after 12 months you have a problem with an Instroke cue case, we still
want to know about it. You may either take the case to the retailer you
purchased it from or return it to us directly. We will determine what is
wrong with the case and advise you how best to fix the problem. We will
either repair or replace the defective case for a nominal fee.
Instroke cases are guaranteed as long as proof exists of legitimate purchase
from an authorized dealer, either with a copy of the original purchase
receipt or by having registered the case with us at time of purchase.
Authorized dealers are retailers serviced by any of our authorized wholesale
partners who display this logo:
This is a link for a vinyl 3x5 under $170:
Our warranty is lifetime.I never used the word slander, so what's your point?
You avoid answering the simple question of how long you think they should be responsible.
JB makes a pretty good case and his warranty is one year. Are you saying the same thing about him? Would he fix your case if he made it? If he wanted to charge you, would that make him a bad guy? A new strap can be put on that case if you wanted one but, as I already stated, it most likely is not cost effective.
This is all a bit of fun, but your "story" holds water like a paper bag.
You think Nielson and JJCues should be responsible for fixing your case, yet you took it to a leather repair guy first/tried to fix it yourself? If you really thought it was a defect, even after the unreasonable amount of time we are talking about, wouldn't those two be your first call instead of driving around to leather shops?
At first you didn't say you contacted JJ, but now suddenly you do.
Only YOU know how your case was treated in the year and a half you've owned it. Your attitude here suggests you might get grumpy when things don't go your way. Nearly EVERYONE I know uses shoulder straps unless grabbing their case out of a car. Maybe yours got stuck in between or behind a seat?
What EXACTLY were the circumstances when you ripped the handle apart. I ripped things before and, to be honest, once they began to rip I stopped.
This has become an amusement and I can't wait to hear what you have to say now..
I hope that helps Ted
You should reasonably expect handles to last pretty much forever on cases. The ability to build them super strong is something any shop can do easily.I agree with other posts .,...after 18 months how can you expect warranty.,.also I'm not knocking the brand of case but you also get what you pay for especially when looking to buy for "long term" .,.. When buying for long term it's best to shell out some cheese one time rather than paying out small sums 2-3 times imo
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