McDermott finally fixing the "tacky" defy problem... Hopefully.

[briankenobi]

Defy shaft is junk. I tried to get McDermott to warranty the one I had, and they wanted $150 to resurface it. I declined and sold on eBay as quickly as I could.

Will never own another McDermott product again.

I don't know who you talked to but the $150 is not to resurface it. It is a trade up. You turn in your gen 1 or gen 2 shaft and get a new gen 3, which doesn't have the tacky issue. I have done many an upgrade for people and everyone I helped do it love the new generation of the shaft. But I understand if people were so off put by the previous generations that they don't want to give the gen 3 a try.

 

[Benelli]

I don't know who you talked to but the $150 is not to resurface it. It is a trade up. You turn in your gen 1 or gen 2 shaft and get a new gen 3, which doesn't have the tacky issue. I have done many an upgrade for people and everyone I helped do it love the new generation of the shaft. But I understand if people were so off put by the previous generations that they don't want to give the gen 3 a try.

So let's ponder this for a second. I bought this shaft new, have receipts, and it has a material flaw that makes it pretty much unusable after a very small amount of play.

And to fix/warranty that original problem, your bad design, I have to give you another $150.

McDermott is a dead brand to me, I've moved on.

 

[dendweller]

i would do plenty of research before getting any of these. you dont want to find out in 20 years you made a grave mistake.

oh, i have my own doubts about carbon fiber rubbing my hands for hours on a day. yet then having some coating that isnt clear exactly what is in it put on that will certainly rub off to some degree on you.

and what is with them not taking the shaft back and thinking putting a coating on it takes care of a failing product.
should have sent him a new shaft.

Was looking into how to seal a cf shaft and ran into the idea of sanded unfinished cf and micro slivers. It's an easy google. I can see why you have your doubts. I think there will come a time when they'll figure out how to coat cf shafts with something that isn't so tacky.

 

[maha]

I don't know who you talked to but the $150 is not to resurface it. It is a trade up. You turn in your gen 1 or gen 2 shaft and get a new gen 3, which doesn't have the tacky issue. I have done many an upgrade for people and everyone I helped do it love the new generation of the shaft. But I understand if people were so off put by the previous generations that they don't want to give the gen 3 a try.

why don't they have a recall on it and give you the proper replacement. if you sell a defective product or one that doesn't work correctly its not good business to charge for a so called up grade to it. or keep selling it to clear out inventory if they did that.
the proper procedure is to put out a business memo on what happened and how they are going to rectify it.
customers have long memories.