Missing Cue, HELP!

Panhdlce

Panhdlce

AzB Silver Member
Silver Member
I mailed a cue through U.S.P.S. to Canada, the buyer said the cue never arrived and sent me address to the Mail Recovery Center in Atlanta where Candian Customs told him they sent the package.
I recived notice today from the Mail Recover Center saying they never received the package.
I sent them the address where it was to be delivered, Custom's #, desciption of the tube it was in, a sample of the tape used to seal the tube, pictures of the cue etc. inculding all the info on the postal receipt.
U.S.P.S. says there insurance does not cover as when the package leaves the country their insurance and respondsability ends when it leaves U.S. soil.
Am I just scewed here? any suggestions or help would be greatly appriated
 
I looks like a bad story...

Overseas "always" ship USPS EMS GUARANTEED.
Let us know how it plays out.
Pauly
 
The USPS told you that the insurance you purchased is now useless? A cue I sent USPS Express to Canada last year got lost, too. I purchased insurance and, while it took forever to get the paperwork from the USPS, I was eventually able to file an insurance claim to pay back the buyer. Sounds completely unfair that you're not able to file a claim, since they lost your insured package.
 
Pm me the ins number and I will see what I can do.If you bought ins thru the postal service then it should be covered.You can get many different answers depending who answers the phone sometimes and I would go to where you mailed it with your paper work and have the postmaster look into it. The problem seems to be the canada post saying they were in postion of it and now its gone? They should have proof they sent it to atlanta. Why was it turned around and sent to Atlanta?:eek: How come the buyer knows it was returned to atlanta? If it was lost nobody should know where it is? Why was the buyer contacted by Customs?The only way the post office would say no to ins claim is if there's evidence it was delivered.
 
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All I know is the buyer contacted me and he told me the package was undeliverable, as it was sent to the wrong address so Canadian Customs sent it to the Mail Recovery Center in Atlanta. He sent his shipping address and requested it be sent by U.S.P.S. I shipped to the EXACT address he sent me.

All the info including the fact that Candian Customs sent the cue to the Mail Recovery Center in Atlanta was sent by email to me from the buyer. Now I get a letter from the Mail Recovery Center telling me they never received said package.
 
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insurance and tracking number?

I was sent a cue once from the east coast. It was send insured and 3 days. It took a month to get to me. It got lot of miles on it. Kept going back and forth from my postal office and Denver and once went to New Mexico. Some how they (shipper) used a used box and had 2 barcodes on it? Somehow the computer read the delivery wrong. Thank God, I have a pool friend that works for the post office in the main local warehouse for the USPS. He added an overide to the barcode and corrected the shipment. It was fun to watch the USPS website every night for a while, where is my cue today? :eek:

I wish you the best of luck. What does tracking say about your shippment?
It sounds like the buyer is screwing with you, but I could be wrong?

Bugs
 
It is always a gamble

Two weeks ago I had 2 separate USPS Express shipments that I paid for guaranteed overnight delivery on. One took 5 days, and the other was "lost", then found 6 days later and delivered in 9 days. It was never scanned into the system until the carrier delivered it. Each one cost almost $25 plus insurance and took longer than Priority Mail by far.
Joe
 
Bamacues said:
Two weeks ago I had 2 separate USPS Express shipments that I paid for guaranteed overnight delivery on. One took 5 days, and the other was "lost", then found 6 days later and delivered in 9 days. It was never scanned into the system until the carrier delivered it. Each one cost almost $25 plus insurance and took longer than Priority Mail by far.
Joe
Click to expand...

You can get your money back at the post office for Express shipping not meeting the guaranteed delivery time.
 
Jazz said:
You can get your money back at the post office for Express shipping not meeting the guaranteed delivery time.
Click to expand...

yeah.. i was going to say that i believe that is also what they say.. if its not there guaranteed.. its not always guaranteed over night, because it really depends on what time of day you send it .. but i think if it goes over a certain amount of days you can get a refund.. you might want to check into that..

chris
 
Man, you guys must buy and sell a #hitload more cues than us to be having these problems through USPS. :confused: Seriously, this story sounds very fishy to me. Let cuedoctor help you figure out what's going on.

++++++++++++++++++++++++++++++++++++++++++++++

ALWAYS, ALWAYS, ALWAYS send through the Global Express Mail Service EMS when sending outside the country. That's if you don't want the spend the $100 for FedEx. Very reliable in my experience and helpful on any issues if your local PO gets in contact with the right folks (cuedoctor may be alluding to this above).

Also, here's a little advice about another issue that may come up. Pray it doesn't. If you are shipping an item Priority Mail to an apt complex or something like that, don't simply go the cheap route and get a delivery confirmation. Spend the extra $1 and get signature confirmation and insist the buyer agrees. If not, the buyer may come back on you and say "it's your fault the package was left at the door then stolen" or "they left it at the apt office and then it vanished". From USPS's standpoint, the shipment was delivered and the insurance will not cover the "loss". But who knows for sure?? Your package may have been delivered to the buyer and he's simply lying to you..... If the buyer insists on not having to sign, be sure to document that you tell him that you won't be liable if something like the event above were to happen. A reasonable and honest buyer will be ok having to sign for it, and if that's a problem, ship it to somewhere like work, relative, etc. where someone will be there to sign when it arrives.
 
Thanks for the heads up. I admit I usually only go for the del. conf. which is virtually useless. When I was in the custom knife business I strickly used fedex for anything over 500.00 & they're the dead nuts.
 
Signature Confirmation It's A Joke

cueaddicts said:
Man, you guys must buy and sell a #hitload more cues than us to be having these problems through USPS. :confused: Seriously, this story sounds very fishy to me. Let cuedoctor help you figure out what's going on.

++++++++++++++++++++++++++++++++++++++++++++++

ALWAYS, ALWAYS, ALWAYS send through the Global Express Mail Service EMS when sending outside the country. That's if you don't want the spend the $100 for FedEx. Very reliable in my experience and helpful on any issues if your local PO gets in contact with the right folks (cuedoctor may be alluding to this above).

Also, here's a little advice about another issue that may come up. Pray it doesn't. If you are shipping an item Priority Mail to an apt complex or something like that, don't simply go the cheap route and get a delivery confirmation. Spend the extra $1 and get signature confirmation and insist the buyer agrees. If not, the buyer may come back on you and say "it's your fault the package was left at the door then stolen" or "they left it at the apt office and then it vanished". From USPS's standpoint, the shipment was delivered and the insurance will not cover the "loss". But who knows for sure?? Your package may have been delivered to the buyer and he's simply lying to you..... If the buyer insists on not having to sign, be sure to document that you tell him that you won't be liable if something like the event above were to happen. A reasonable and honest buyer will be ok having to sign for it, and if that's a problem, ship it to somewhere like work, relative, etc. where someone will be there to sign when it arrives.
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I've been there done that with the signature confirmation. The post offfice will tell you that anyone can sign for it, and they'll give up the package.

Just ask them the next time you're in the post office, and they'll tell you that anyone there can sign for it and after that, they negate the responsibility.

The post office doesn't give damn anymore. If it works for you, from time to time, be happy, but i won't be trying to ship anything too expensive using usps.
 
Jazz said:
You can get your money back at the post office for Express shipping not meeting the guaranteed delivery time.
Click to expand...

I recently used USPS Express, and was refunded my postage, less insurance, when the package took two days to deliver. The refund was given with no questions asked.

In the past, I have always used UPS Next Day Air or 2nd Day Air. I preferred them over Fed-Ex primarily because their standard next day service was guaranteed by 10 am, and standard 2nd Day service was guaranteed by noon. This meant I there would be a fairly small window of time that I had to be home to sign for the package. UPS no longer promises such early deliveries without extra charges.

I've used most couriers for both business and personal deliveries. The service is FAR more reliable if the package is delivered to a business address compared to a residential address, no matter which courier.

Good Rolls,
Rasta
 
shotmaker said:
....but i won't be trying to ship anything too expensive using usps.
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Good point. And we don't....FedEx for anything over a certain threshhold. USPS offers good, inexpensive services for a lot of stuff, but if you're shipping a $5k Szam, FedEx is the only way to go.

My point with the signature confirm is be sure to send it where someone will expecting it and be there to receive and sign for it. Otherwise, you run the risk of being out in the cold as a seller.
 
Signiture conformation only means that you want SOMEONE to sign for the item.What you really wanted was RESTRICTED DELIVERY which means only the person who it is addressed to has to sisgn for the item. They are two different services and retricted delivery cost more. I asked for the tracking number for pandice and got a pm but no tracking or ins number so...... believe what you want. So let me get this straight...Canada post contacts him(the buyer) and says it had the wrong address so they sent it to ATLANTA instead of the return address on the package.If it had the wrong address How the hell did they contact him to tell him this. Sounds like the guy got the package and a pal of his who works there didnt scan it so now there trying to get there money back. I believe Canada post is Mostly privatized and not run by there goverment anymore and I have seen photos of there retail stores located in adult stores! Most of there mail is contracted out..LOL thats what big business wants to do to the usps also just like the phone company. You think its bad now,wait til PEDRO bring you your mail in 10 years,he can also cut your lawn while he's there:D :D (Sorry,no offense meant to my little friends from Mexico)
 
Panhdlce said:
I mailed a cue through U.S.P.S. to Canada, the buyer said the cue never arrived and sent me address to the Mail Recovery Center in Atlanta where Candian Customs told him they sent the package.
I recived notice today from the Mail Recover Center saying they never received the package.
I sent them the address where it was to be delivered, Custom's #, desciption of the tube it was in, a sample of the tape used to seal the tube, pictures of the cue etc. inculding all the info on the postal receipt.
U.S.P.S. says there insurance does not cover as when the package leaves the country their insurance and respondsability ends when it leaves U.S. soil.
Am I just scewed here? any suggestions or help would be greatly appriated
Click to expand...

You didn't say which USPS service you used. Was it Global Priority or Global Express? Always use Global Express. It's about $2 more, and gives you an online tracking number.

Assuming you did use Global Express, then your insurance will be paid out if they determine it to be lost.
 
Cuedoctor, I answered your PM at lunch when I did not have time to look up the numbers, I just sent you by PM the tracking & customs numbers, again thank you. BTW I sold the cue to a buyer here on AZ and have not seen him post since, and yes he has received his money back.....
 
in the past I have always used UPS (& had no problems) in the instance the buyer requested I use USPS
 
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