Like many others on this forum, I wanted to post thoughts on my first experience dealing with our own Kevin Varney (Varney Cues). This is all probably something that most people on here have heard before, but I am going to post it anyhow. I have never known Kevin before this forum and have never actually met him.
Locally, I really don't have anyone I can trust to do my cue maintenance, repairs, etc. Being relatively new to the forums, I had been quietly "lurking" to find a cue maker whose reputation preceded him/her. Reading many posts on his workmanship, quality cues, and especially his generosity, I decided to contact Kevin to have a tip changed on one of my shafts. Granted, a tip change is a minor thing to do, but you always start somewhere right?
First, everything about my transaction with Kevin was extremely smooth. From the time I first contacted Kevin, he graciously and speedily answered all of my questions, no matter how trivial. I even had the opportunity to chat with Kevin on the phone to discuss concerns.
The shaft arrived this morning. The only way I could have gotten it completed sooner was if I drove the 12 hours to Kevin's and waited in the shop while he did the work.
I had Kevin install a Sniper tip for me. I must say the workmanship is excellent. The tip installation is extremely well done and every attention to detail was made. I tried to take pictures, but my camera really sucks for close up shots. But I am sure every one knows what quality looks like.
To sum all of this up:
Communication is excellent.
Workmanship, quality, attention to detail are second to none.
I even got on the waiting list for a J/B and I will probably be having Kevin make me a custom cue in the near future.
I will be recommending Kevin to anyone that needs cues and or repairs.
Kevin: Thank you so much for an excellent transaction. This speaks volumes to someone that really had no idea what to expect. It was a pleasure to do business with you & I really can't wait until I am at the top of the waiting list.
Craig
Locally, I really don't have anyone I can trust to do my cue maintenance, repairs, etc. Being relatively new to the forums, I had been quietly "lurking" to find a cue maker whose reputation preceded him/her. Reading many posts on his workmanship, quality cues, and especially his generosity, I decided to contact Kevin to have a tip changed on one of my shafts. Granted, a tip change is a minor thing to do, but you always start somewhere right?
First, everything about my transaction with Kevin was extremely smooth. From the time I first contacted Kevin, he graciously and speedily answered all of my questions, no matter how trivial. I even had the opportunity to chat with Kevin on the phone to discuss concerns.
The shaft arrived this morning. The only way I could have gotten it completed sooner was if I drove the 12 hours to Kevin's and waited in the shop while he did the work.
I had Kevin install a Sniper tip for me. I must say the workmanship is excellent. The tip installation is extremely well done and every attention to detail was made. I tried to take pictures, but my camera really sucks for close up shots. But I am sure every one knows what quality looks like.
To sum all of this up:
Communication is excellent.
Workmanship, quality, attention to detail are second to none.
I even got on the waiting list for a J/B and I will probably be having Kevin make me a custom cue in the near future.
I will be recommending Kevin to anyone that needs cues and or repairs.
Kevin: Thank you so much for an excellent transaction. This speaks volumes to someone that really had no idea what to expect. It was a pleasure to do business with you & I really can't wait until I am at the top of the waiting list.
Craig
