I have only custom ordered 2 cues. Neither cue was delivered as requested. There was no communication during production of either cue and both required longer than promised to deliver. Both cues play OK and neither was expensive, so I kept them. I'll probably lose 50% on each when it comes time to sell.
This is a important point!
Custom does not have to mean, made to order. Most consumers have no idea what they want or would like! Again, most don't have the knowledge or experience. That is why a good custom cue maker can "Assist" in the cue selection/purchasing process. This "Assistance" is how they "earn" their money!!!
Far too often consumers go to a custom builder and "Presume" they know more then the "Builder"!!! If that is the case, then why did you go there??? I have relied on the "knowledge and expertise" of many great cue makers that are equally great players.
The custom makers that I have known, all want to produce the "Holy Grail" every time they are at the lathe! Most take more pride and joy in the great "Players" then the great "lookers". For this reason, many custom makers frown upon building cues and using certain wood combination they "Know" will not yield the best playing cue!!!
God forbid they be "Judged" based on a cue that is going to play or perform in a less then favorable manner! All to accommodate a unusual customer "request" and keep the lights on!!!
These guys would have to "hate" having customers come in the door over and over again, disrespecting "their knowledge and expertise!" Every consumer "thinks" they know more then the "cue maker." I would suggest every consumer go to the builder and ask to hit a few balls with the "Builders" personal player! It will give the consumer a good idea of what the builder "thinks" is a great hitting cue. If your "Taste" in cues are similar then it is safe to say that this builder would build a cue to your liking! Like many here have said, you really need to "test" before you buy!
With so many good cues on the "Used" market and with substantial cost savings, why not buy a used custom over a new production? If you do decide to custom "Order" then "Trust" the advice of the "expert" you have hired! If he says a all "balsa wood" cue will be too light and play poorly then "trust it"
KD