OB Cues

Peter@CEP

Peter@CEP

AzB Silver Member
Silver Member
I have read nice comments about this company in the past but until a week ago I never had a personal experience to relate.
Two years ago during the BCAPL Tournaments in Las Vegas I purchased an OB Shaft for my Bear Cue. On my return to Spain where I live, I played with the new shaft for about 10 months and suddenly some of the laminations started to open up along the glue line.
I contacted OB at the time and they said I should send it back but when I investigated the cost, it was far too expensive.
Last month I was in the US for a couple of weeks and I brought the faulty shaft with me and sent it off to OB Cues. I asked them to repair it and also to change the thread as I had sol the old cue and now have another which has a different joint. I also asked them for an estimate.
A few days later I received a call from DOC who told me that they were going to replace the shaft with a new one and with the threaded joint as I had requested.
This was all free of charge.
I have to say that this couldnt have happened in Europe. I had no receipt for the shaft and I couldnt even remember from whom I had purchased it.
I was amazed at the service I received from this company and it is so refreshing to see a manufacturer standing by its products.
Congratulations OB Cues and thank you very much.

Peter Aprile
 
Peter@CEP said:
I have read nice comments about this company in the past but until a week ago I never had a personal experience to relate.
Two years ago during the BCAPL Tournaments in Las Vegas I purchased an OB Shaft for my Bear Cue. On my return to Spain where I live, I played with the new shaft for about 10 months and suddenly some of the laminations started to open up along the glue line.
I contacted OB at the time and they said I should send it back but when I investigated the cost, it was far too expensive.
Last month I was in the US for a couple of weeks and I brought the faulty shaft with me and sent it off to OB Cues. I asked them to repair it and also to change the thread as I had sol the old cue and now have another which has a different joint. I also asked them for an estimate.
A few days later I received a call from DOC who told me that they were going to replace the shaft with a new one and with the threaded joint as I had requested.
This was all free of charge.
I have to say that this couldnt have happened in Europe. I had no receipt for the shaft and I couldnt even remember from whom I had purchased it.
I was amazed at the service I received from this company and it is so refreshing to see a manufacturer standing by its products.
Congratulations OB Cues and thank you very much.

Peter Aprile
Click to expand...

Yep, Royce and those guys really stand behind their product and are always willing to help! Happy to hear your good experience! I myself use OB shafts and really happy with the product and support!
 
I've tried all of the high tech shafts I could over the last 15 years. The OB-2 is my favorite & my current playing shaft. The OB guys seem to be great people.
 
OB cues customer service is at the very top of not only the pool industry but for that matter any industry. They make a great product and stand behind it as well or better than any company I have ever seen.

Mike Rountree
 
I had Alex Brick make a cue from a John Davis blank and the new OB Classic shaft. It is good to know that OB stands behind thier product. And by the way---it hits great.
 
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