I just wanted to do a quick write up on the great service I got from Royce at OB cues.
I bought an OB classic shaft from a distributor, and had a Moori tip put on it before it shipped.
When I got the shaft, it had a very slight roll to it, and it was extremely rough. It didn't seem like it had been finish sanded at all. I tried to smooth it out as best I could with some micro burnishing paper and that helped some, but it still was not great. Also, I wanted to wait a week or so to see if the roll in the shaft was due to the weather change between where the shaft came from and here. I live in Bismarck ND, and it has been SUPER COLD!!!
When the problem was still there after a week, I sent Royce and email and gave him a call. He was very helpful, and immediately said that he would gladly send me out another shaft. I told him that I had changed out the tip before it shipped, and asked what tip normally comes on the shafts. He told me that since I had went through enough trouble with the shaft already, he would be willing to put on ANY tip he had in stock just to make things right.
Now THAT is some great customer service!
I got the new shaft today, complete with a Kamui Black Super Soft, and could not be happier with it!
If anyone is on the fence about trying one of these shafts, take it from a VERY satisfied customer. OB cues doesn't just make an awesome product -They stand behind their product like nobody else I have ever seen!
I bought an OB classic shaft from a distributor, and had a Moori tip put on it before it shipped.
When I got the shaft, it had a very slight roll to it, and it was extremely rough. It didn't seem like it had been finish sanded at all. I tried to smooth it out as best I could with some micro burnishing paper and that helped some, but it still was not great. Also, I wanted to wait a week or so to see if the roll in the shaft was due to the weather change between where the shaft came from and here. I live in Bismarck ND, and it has been SUPER COLD!!!
When the problem was still there after a week, I sent Royce and email and gave him a call. He was very helpful, and immediately said that he would gladly send me out another shaft. I told him that I had changed out the tip before it shipped, and asked what tip normally comes on the shafts. He told me that since I had went through enough trouble with the shaft already, he would be willing to put on ANY tip he had in stock just to make things right.
Now THAT is some great customer service!
I got the new shaft today, complete with a Kamui Black Super Soft, and could not be happier with it!
If anyone is on the fence about trying one of these shafts, take it from a VERY satisfied customer. OB cues doesn't just make an awesome product -They stand behind their product like nobody else I have ever seen!
Thanks again Royce and the OB cues team for a great product, and OUTSTANDING customer service!!!
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